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Pestana Chelsea Bridge Hotel & Spa London: Traveler Reviews

4.0 of 5
354 Queenstown Road, London SW8 4AE, England
Hotel amenities
Pestana Chelsea Bridge Hotel & Spa London
Ranked #89 of 1,081 hotels in London
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905 reviews from our community

Traveler rating
    507
    316
    54
    18
    10
See reviews for
Families
107
 
Couples
338
 
Solo
61
 
Business
172
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Hampshire
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
“Impressive if you get the right deal”
4 of 5 stars Reviewed February 23, 2013

This large scale, very modern hotel is extremely convenient as a base in London as it is within walking distance of Victoria and national transport networks. It also has the advantage of being right by the river and next to the lovely Battersea Park. Views to the east are not attractive as windows overlook the razed site of the power station and an 'interesting' perspective on modern graffiti art. The railway lines pass very close. That said, the sound insulation is good and unless you wish to spend your day gazing out of your room window, it seems irrelevant. Rooms are very well appointed and very comfortable and the staff were helpful and had a good command of English [increasingly rare in the capital]. There is a tiny swimming pool in the basement which just about allows you to swim if there are no more than two other people in there, but it is very well presented and creates an ambiance of affluence. Parking is available at a very good rate in the adjacent underground car park.

Room Tip: Please see above.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ErnestWordie about Pestana Chelsea Bridge Hotel & Spa London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Pleasantly surprised...”
5 of 5 stars Reviewed February 23, 2013

I booked a weekend away for me and my girlfriend for Valentines, having worked in hotels before I have quite high standards. Initially I booked this hotel just for it's location so after reading reviews of people complaining about almost everything I didn't expect to much but I was pleasantly surprise. This is an excellent hotel. The staff went above and beyond to make sure our weekend went to plan and was as romantic as possible. Extra praise indeed to the staff in the spa. It is modern, clean and in good condition. Now I want to remark on some complaints I saw before booking, the hotel is situated just South of Chelsea Bridge with Battersea Park on the West and the tracks to London Victoria and Battersea Power Station on the East. Personally I love Battersea Power Station and trains, so this did not bother me but I see some people were most upset. LOOK ON A DAMN MAP BEFORE YOU BOOK! It isn't hard to work out. The only bad comments I can make about our stay was ordering pizza to our room from the Hotels room service menu. It cost £25 for two people and was awful quality, more like something from Domino's, all greasy and tasted bad. Not what I expect from a 4* Hotel. The other was when I checked out I found a 12.5% service charge had been added to my "drinks bill" at the bar, these drink aren't cheap to begin with so I asked to have that removed.

Room Tip: I requested a high numbered floor to get a good view of Chelsea Bridge, I realise now that is imposs...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Matthew_Bester about Pestana Chelsea Bridge Hotel & Spa London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
1 helpful vote 1 helpful vote
“pestana hotel chelsea”
4 of 5 stars Reviewed February 23, 2013

value always depends on price you pay at that time. My early in the week booking was very reasonable for this quality of hotel. Later in the week was much dearer. Room was big and clean and modern. High charge for bedroom wifi use. I did not eat at the hotel so cannot comment on the food. I did not use the spa facilities but they were available to me Battersea railway station is a 5 minutes walk with many fast connections to Victoria or Clapham Junction. Sloane Sq. tube is 15 minutes walk but a good bus service will take you there in minutes. The hotel exuded quality

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Easytobook.com

Ask Clive D about Pestana Chelsea Bridge Hotel & Spa London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 22, 2013

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Review collected in partnership with Easytobook.com

Ask Shai6281 about Pestana Chelsea Bridge Hotel & Spa London
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Northwest England
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Still our preferred choice of hotel”
5 of 5 stars Reviewed February 21, 2013

I reviewed this hotel in March 2011 and reiterate everything I said then. This time we were offered breakfast at a charge of £12.50 per head (£18.50 quoted on website). The buffet (included porridge) was excellent and frequently re-plenished. Orange juice and coffee also replenished at table.

We also visited the spa. Changing facilities are a little cramped so best to change in room and take the lift down.

As in our earlier visit, the staff were unfailingly helpful and we look forward to visiting again.

Room Tip: Rear rooms overlook Battersea Power Station looking towards the City. Front rooms face adjacent bloc...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John B about Pestana Chelsea Bridge Hotel & Spa London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pestana_Chelsea, General Manager at Pestana Chelsea Bridge Hotel & Spa London, responded to this review
March 7, 2013
Thank you firstly for your return visit! For a Hotel this is surely the biggest compliment and I am pleased to hear that we did not disappoint you on your second return. Consistent standard and service delivery is a key factor in our business and adapting to various client’s needs and expectations is a challenge we welcome. Some interesting information for you is to know that the Battersea Power Station grounds are undergoing major development now and over the next couple of years you will continue to see a very interesting transformation. This will all have a positive impact in the Nine Elms node which includes our Chelsea Wharf area – so we hope to keep welcoming you back in the future and give you the chance to see the exciting changes taking place from your hotel room!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Chelsea Bridge Hotel & Spa London

Also Known As:
Pestana Chelsea Bridge Hotel And Spa London
Pestana Chelsea Bridge Hotel & Spa London England
Address: 354 Queenstown Road, London SW8 4AE, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Family Hotels in London
#65 Luxury Hotels in London
#97 Business Hotels in London
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Pestana Chelsea Bridge Hotel and Spa is a 4 star hotel in Chelsea, London, servicing both the business and leisure traveler. The hotel is ideally located in the prestigious development of Chelsea Bridge Wharf, one of the most affluent and fashionable new developments in Chelsea. Alongside the banks of the Thames River and close to one of London’s original public parks, the Battersea Park, with spectacular gardens and lakes ideal for outdoor relaxation and entertainment. Its location makes it one of the best hotels in London offering guests the convenience of the City Center atmosphere, combined with a tranquil and scenic setting. The hotel in Chelsea Bridge offers 216 spacious and modern air-conditioned rooms above average in size for luxury hotel rooms in London. Guest comforts include an LCD TV and iPod docking station, private bathrooms with separate bath and shower facilities and tea/coffee making service. An expertly designer Spa offers the very best in spa and beauty therapy including an indoor heated pool, sauna and steam room with a relaxation area. ... more   less 
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Pestana Chelsea Bridge Hotel & Spa London
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