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“Great Location, disappointing view” 4 of 5 stars
Review of Park Plaza Westminster Bridge London

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Park Plaza Westminster Bridge London
4.0 of 5 Hotel   |   200 Westminster Bridge Road, London SE1 7UT, England (Southbank)   |  
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Ranked #162 of 1,058 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Scottsdale, Arizona, United States
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great Location, disappointing view”
4 of 5 stars Reviewed September 13, 2013

We booked the hotel because of its prime location as it is a 10 min walk to waterloo station and just steps away from big ben, house of parliament and westminster abbey. The room size was decent, very stylish and modern however we were facing the atrium bcz we knew we will be in the room at night so there was no point of upgrading to a more expensive room for a view if you are not going to be enjoying it. nonetheless the room does not get sunlight or natural light and the room lighting in my opinion was insufficient. It was impossible to put on make up in the morning!
We did have the continental breakfast included with our room which was really good!
On a side note... i ended up needing an adapter for my flat iron from US to UK and instead of them offering one as a courtesy I ended up paying 7 pounds for it when other hotels do usually leave one in the room from my experience. But they did have an international outlet for phone/camera/laptop chargers obviously not strong enough for a flat iron.
All in all it was a great stay, very friendly service and DO NOT MISS THE RESTAURANT BRASSERIE JOEL best dinner we had in London.
I would definitely stay here again

Room Tip: if you can afford to upgrade to a room with a view, it is worth it.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Mireilless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, September 15, 2013
Report response as inappropriate
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10,526 reviews from our community

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London, United Kingdom
1 review
5 of 5 stars Reviewed September 13, 2013

I ended up booking the 'duplex suite' which is one of two rooms available within the entire hotel - it is set over two floors with stunning views of the parliament and the London Eye on a private terrace. The upstairs section had the bedroom which was made at a high standard. The bedroom led to the bathroom which was huge with an almost jacuzzi style bath. If I had to pick at anything, it would have been the lack of power in the shower; though there were two shower heads so it wasn't much of an issues. The lower floor had a small lounge with a huge terrace - I wasn't expecting the terrace to be so big but it definitely added the final touches to the suite.

This was actually a special occasion for me as I proposed to my other half - I had arranged for a string quartet to be present on the terrace - the Guest Relations team ensured that the whole set-up and execution of the proposal plan ran smoothly.

In particular, Stuart Coombes' (guest relations) enthusiasm and willingness to help made it an extra special day for me - often you find people merely doing a job, but Stuarts passion in what he does to help people encouraged me and his service went beyond expectations.

We also used the spa the following day which was fantastic - we went for the couples massage which had a foot ritual, Balinese massage followed by a tester facial - this was a very good experience, and although slightly pricey, highly recommended.

I would highly recommend the hotel & talking to Stuart if you have any plans that need to be executed and coherently planned.

Nik

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank nikgohil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, September 14, 2013
Dear nikgohil,

Thank you for your review and kind words regarding Stuart.

I have shared your comments and he sends his regards and it was his pleasure to assist you with such a special occasion.

Our Duplex rooms are certainly special aren’t they with that beautiful spiral staircase and breathtaking views on the terrace.

You know where we are for your first anniversary!!

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 12, 2013

We were picked up at Heathrow by a very nice driver and delivered to Park Plaza.
We carried our own bags to reception as no assistance was there.

Reception was unclear and poor answers to questions asked. We took our own bags to our room.

The room was good but we were a little disappointed with the view of the atrium, basically a blank wall. The view from our third floor corridor was Westminster Bridge and Big Ben……..magnificent.

We upgraded to full English breakfast which was very good and the waitresses were very helpful, communicative and warm.

The location could not be bettered and the hop on hop off bus stopped yards away on the end of the bridge.

We feel because of the position of the hotel it enhanced our stay in London

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, September 14, 2013
Dear Alan S,

Thank you for your review and feedback on your arrival and welcome experience, I apologise for this lapse in service.

We look forward to serving you better on your next visit and just a reminder for an external view you will need to select a Studio room and for an iconic view its Studio Iconic or One bedroom Iconic View.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
78 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed September 12, 2013

This big, well appointed hotel is stylish, with good space for meeting people. It is clean, modern, with good facilities in a perfect location a stone's throw from Waterloo station and the Houses of Parliament. The rooms are big and well appointed. There are lots of staff. The decor is modern and fairly artistic. With a taxi rank outside and all the public transport you need near by this is an ideal London base for business or pleasure.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PKLH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, September 14, 2013
Thank you for posting another 5 star review for our hotel PKLH, we’re thrilled you enjoyed your time with us in our great central location and one of our stylish modern rooms.

Thank you for your recommendation and I hope we can welcome you back soon.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed September 12, 2013

Right over the river thames across from Parliment. Had a room with great views directly at Big Ben. That was worth it alone. The rooms are great value on most weekends. Get a Studio overlooking the thames (Iconic View) .

Restaruant is not great - room service was very good though,

  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank phil b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, September 14, 2013
Great review phil b, thank you.

We offer the Best Online Rate Guaranteed, subject to terms and conditions, via the Park Plaza Westminster website as well as some great Advance Saver rates. Sign up now to receive our newsletter so you don't miss out!

I hope you be able to benefit from one of these great offers in the future.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed September 11, 2013

I spent two nights at the Park Plaza Westminster Bridge for business this week. I asked for a room on a low floor which I also got and was upgraded to a very nice room with a livingroom with ample space, bathroom "cube" with both shower and bathtub, and bedroom. I discovered that I forgot my adapter at home but the desk in the room had possibilities to connect both UK, European and US chargers which was a pleasant surprise! I had two large TV's with good selection of channels. The room was spotlessly clean and very modern. Plenty of elevators that were very quick. Pool and gym with easy access. The hotel was very full but the breakfast worked fine as they opened up a "parallell" breakfast in the bar area - no queuing for food. Staff seated you so you did not have to look around for a free table. Nice bar with a nice buzz. Easy to go to Heathrow and to other areas in London. Plenty of staff at checkin, breakfast, concierge and entrance.

Room Tip: The rooms with both livingroom and separate sleeping area were fantastic - especially if you will no...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank jessieno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, September 14, 2013
Dear jessieno,

Thank you for your review and we’re pleased we provided you with a great experience during your business trip.

I hope we can be of service to you again in the near future.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
4 reviews
5 of 5 stars Reviewed September 10, 2013

Clean, modern, great service & faciltiies, good food, excellent location. They even offer a free 30 min personal trainer for each night you stay - love that! Unfortuately when I was stay here on bsuiness I got very sick, through no fault of the hotel. The hotel staff could not have been more attentive and helpful. As a result, when I was back a month later I chose to stay here again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KM_travelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, September 26, 2013
Dear KM_travelbug,

Thank you for your review, we’re pleased you enjoyed all we had to offer, including our offer for the first 30 mins with our personal trainer on a complimentary basis for our guests.

I trust you have recovered from your illness and our main concern was ensuring you were comfortable.

Thank you for your continued loyalty and we look forward to seeing you again soon.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Westminster Bridge London

Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in London
#31 Spa Hotel in London
#83 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#128 Luxury Hotel in London
Price Range (Based on Average Rates):
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialities, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
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Also Known As:
Park Plaza Westminster Bridge London Hotel London
Park Plaza Westminster Bridge London England

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