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“Terrific Hotel!” 5 of 5 stars
Review of Park Plaza Westminster Bridge London

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Park Plaza Westminster Bridge London
4.0 of 5 Hotel   |   200 Westminster Bridge Road, London SE1 7UT, England (Waterloo / South Bank / Southwark)   |  
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Ranked #127 of 1,065 Hotels in London
GreenLeadersGold level
Throop, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
“Terrific Hotel!”
5 of 5 stars Reviewed May 22, 2013

Stayed here for three nights in May 2013. Excellent location. Near the London Eye, Big Ben, and Westminster Abbey. Allowed and early checkin and the staff was great. The room was quite large and very clean and modern. Convenient to the Westminster tube and also Waterloo Station. Would definitely stay here the next time i'm in London.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, May 24, 2013
Dear marytg00, terrific review!

Thanks for adding another 5 star review for our hotel and for your recommendation.

We look forward to welcoming you back.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,588 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Perth, Australia
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 22, 2013

This hotel was much better than we expected. Location just outside Waterloo Station. Handy for Main Line or Underground. Alternatively a pleasant walk across Westminster Bridge from Westminster Underground station. The bedrooms looking out from the hotel are of a good standard many with good views. The London Eye is only a short walk, and visible from many rooms. The cheaper rooms face inward and dont have any views. The staff are friendly and helpful, and fast checkout is available. Breakfast is very pleasant. Cant comment on other meals as we did not stay long enough.

Room Tip: Get an outside facing room if possible, and the higher the room the better the view.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, May 24, 2013
Dear nickers5,

Thank you for your review, glad you were pleasantly surprised by us and our friendly and helpful team members.

Your right, our entry level rooms, Superior rooms, do not have external views. For an external view select Studio when booking and for an iconic view, its Studio Iconic.

Thank you.
Regards,
Hasham Soliman
Hotel Manager
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Berck-sur-mer
Top Contributor
67 reviews 67 reviews
32 hotel reviews
Reviews in 46 cities Reviews in 46 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 22, 2013

Unbeatable location - in front of the Big Ben. Park Plaza is a big hotel, new, with large (for the centre of London) rooms. Very large bathroom also. It's more business than luxury type. All the restaurants close at 10 p.m. as everywhere in London. So if you go to theatre plan fasting or otherwise you'd eat squalid sandwiches Saturday night.
Very slow check-in, the queue lasted 40 minutes. No view to Westminster from the rooms, only from the corridor (one window). The magnet key card never worked and we needed to call the maintenance at every entry in our room.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, May 23, 2013
Dear Iordanka,

Thank you for your reviewing our hotel following your stay, we are certainly in one of the best locations in London.

I’m sorry you were caught short for dinner, please note for your next visit with us our Room Service is available 24 hours a day serving a great variety of dishes.

I apologise for the delay in check and for the issue you mention regarding your key card. Please may I have your room number so I may have this rectified immediately.

Please note our entry level rooms do not have an external view, for an external facing window for your next booking you would need to select Studio, and for a room with an iconic view, it’s Studio Iconic.

Thank you.
Regards,
Hasham Soliman
Hotel Manager
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Pretoria, South Africa
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 22, 2013

My husband and I stayed at this hotel for three nights, we arrived at around 9am we were expecting to have to leave our luggage with the Porters and have to walk around until our room was ready. We were so pleasantly surprised that our room was ready, which was much appreciated after an 11 hour flight. The rooms are very clean and modern, the staff throughout this hotel are all very friendly and helpful. They have free wifi throughout the hotel. The hotel is also in an excellent location and not far from the Waterloo tube station. I would definitely stay here again and would certainly recommend it.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, May 23, 2013
Thank you for your review and recommendation Tdetruyn, it's much appreciated.

I’m pleased we were able to provide an early check in for you and that you enjoyed our hotel and our beautiful surroundings.

We hope to be able to welcome you back again soon on your next visit to London.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mill, South Carolina
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2013

We had a wonderful 4 night stay at the Park Plaza Westminster Bridge. Our trip to the UK to celebrate our anniversary was truly a lovely experience beginning at the Park Plaza after a red eye flight from the US. The staff throughout the hotel was helpful and attentive. They really went the extra distance to make our visit enjoyable. We were given an upgraded suite with a view of Big Ben. Not quite an iconic view but none the less, very nice. The Executive Lounge for breakfast and evening cocktails was perfect. We enjoyed the very nice chocolate mousse cake that was delivered to room to celebrate our anniversary. Making the reservation through Club Carlson was quick and easy, the check in queue moved very quickly, in room dining service was very prompt and the food was great! We asked the concierge about availability of a specific newspaper. Not only were they able to provide the paper but offered to have it delivered to our room each morning. The location is great - so close to everything. We definitely recommend the Park Plaza Westminster Bridge.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, May 29, 2013
Wow, thank you Lr11sl for posting another 5 star review for our hotel.

I’m thrilled you choose our hotel to celebrate your anniversary and that you had such a wonderful experience with us.

Thank you for your kind words about our attentive team member, that’s why we’re here!

I hope we can welcome you back again soon on your next trip.

Regards,
Hasham Soliman
Hotel Manager
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Bristol, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 21, 2013 via mobile

We stayed at the Park Plaza Westminster Bridge at the end of September 2012 for two nights, but shamefully I've only just got round to reviewing it now. We got an excellent deal direct from Park Plaza, who were running a £99 per night bed and breakfast deal. This hotel is right in the heart of Central London, and for the price we paid, I cannot recommend it highly enough. We arrived late on a Friday night, checked in no trouble and ordered room service as we were too tired to go out. Room services prices were fairly reasonable, and delivery was fast and friendly. Our room was gorgeous, spacious for central London and came with everything you might need, including a neat kitchenette. We were on the 13th floor, and although the room technically had a courtyard view, we were able to see the London Eye and Big Ben as well. The upper floors of the hotel have use of their own lift, which meant no stopping at every floor for us - woohoo! Breakfast was amazing too, the hotel was busy as it was a weekend, so we were offered the opportunity to eat downstairs in an events/conference room or wait to eat in the restaurant. Our stomachs won, so we headed downstairs. Considering the scale the hotel were catering on, breakfast was incredible: fresh, hot and plentiful, and the staff were great. Even at full price, this place is worth paying for!

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, May 22, 2013
Thank you northerninvader, we appreciate you taking the time to post your 5 star rating for us.

I'm glad you enjoyed your stay and breakfast with us. I am truly focused on improving our breakfast experience and I’m pleased to confirm we now have a live cooking station in the supplement breakfast area as well as a kids’ corner and a new market concept coming soon.

I hope you be able to visit us soon to enjoy these new additions.

Regards,
Hasham Soliman
Hotel Manager
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Oklahoma
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 21, 2013

This hotel could not be better located. You are within walking distance of Big Ben, Parliament, and the London Eye. You can see Big Ben from the front door. Valets (with bowler hats) are positioned right outside the door and are quite willing to help you with directions and getting a taxi. The hotel is quite modern and sleek. I did not the configuration of our bed...it was two twins pushed together. Also there is no outside view through the window, just the atrium in the lobby, so you cannot tell if it is day or night nor the weather. The hairdryer cannot be plugged into the bathroom outlet, so you must stand outside of the bathroom and look into a wall mirror with dim lighting to dry your hair. There is no shelf or desk close by, so you have to keep putting the hairdryer on the floor and switch hands or pick up your brush. I assume this was a safety factor?
They had a nice charging station on the desk with room for several phones or camera batteries. You did not need a convertor. This was a real plus if you, like us, have two Kindles, two phones, and a camera. The shower leaked the whole time we were there but we just mopped it up ourselves and I know we should have reported it but did not want a bunch of maintenance people in there.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, May 22, 2013
Thank you for your review okjetwo, we are in one of the best locations in London.

I’m pleased our Concierge team were very attentive to your needs and that you enjoyed our modern hotel.

I’m sorry to note the difficulty with the bathroom, it would have been our pleasure to rectify this for you whilst were out for the day.

I hope you visit us again on your next trip to London.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Westminster Bridge London

Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Location: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in London
#35 Spa Hotel in London
#71 Family Hotel in London
#86 Business Hotel in London
#90 Romantic Hotel in London
#99 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
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Also Known As:
Park Plaza Westminster Bridge London Hotel London
Park Plaza Westminster Bridge London England

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