We stayed at this hotel as my friend had hired the Primo Bar for her birthday celebration. The hotel is in a fabulous location - just over Wesminster Bridge so you can see Big Ben from its doors. You are also within walking distance of Westminster tube and Waterloo Station.
The hotel is very big and very busy but despite this we were checked in immediately that we came in despite there being a lot of people checking out.
The room was fabulous and very well equiped - ironing board, internet, tea making facilities, two flat screen TVs, Dead Sea toiletries, dressing gowns, slippers, air con/heating, nice large shower - given that the hotel is so large I was very impressed on how quickly they responded to anything be it room service or a request for more toiletries.
The bed was really comfortable and the room spotlessly clean. I would say the style of the hotel is modern.
Lights were a little complicated - often would go off in the bedroom part if you put them on in the living room part - but we got the hang of them eventually.
Breakfast on a Sunday was until 11am which is great for those of us that got to bed at 4am! Plenty of everything and although there was quite a queue when we got there we were seated within 4 minutes. There was everything you can think of from the traditional English breakfast, to pastries, fruit, cereals, cheese ham etc. One tiny niggle was that there was only one toaster.
The bar was busy until very late and "proper" food was available all night which is so often not the case in many hotels despite the brochures.
Check out is a sensible midday and again was fast and efficient. I enjoyed the whole experience and I would certainly stay here again if I needed a hotel in central London
Not all the room have natural light as many face the atrium rather than the outside - not an issue f...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Great review, thank you 43Seconds. 4am?! Wow, sounds like all went well with the birthday celebrations!!
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I’m pleased you enjoyed all the comforts of one of our suites and our swift service when needed.
Glad you also enjoyed our breakfast selection and I’ve noted our comment regarding the toaster.
We're pleased you’ve found us and are here for you should you need us in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.