On arrival the front desk staff were polite and efficient. We had a studio room which was nice but on reflection the living room area was a little wasted. Bath and shower were good. Lights a little confusing but soon figured them out!
The location of the hotel is spot on and has a great view of Big Ben. The hotel itself is smart however extremely big with a huge amount going on all the time. It means that you dont really get a personable feel about it. The best way I can explain it as is 'very vegas'. Nothing too negative just probably not quite to our taste.
The pool area had potential but far too small for the number of guests in the hotel.
Bar area was lively but again once we returned after dinner it was a little 'butlins' esq with the live music.
Breakfast was when we realised just how many people were staying in the hotel. very dis organised and over crowded. a good selection of food but not cooked brilliantly. Service was poor as we never even got offered a tea or coffee!
In general it was a pleasent stay but apart from the great location there was nothing extraordinary about this hotel.