We stayed at this hotel for two night in January to celebrate a 34th wedding anniversary, arrived by Taxi to find the hotel is in the middle of a roundabout, in not very attractive surroundings. We had upgraded to studio room which had views over the bridge to Big Ben but mainly over St Thomas's hospital. Large airy room, comfortable bed and sitting area, small area for making tea and coffee, with provision of crockery and cutlery so you could bring food in, small microwave as well. There was little noise from rooms next door, but don't think the hotel was very busy, so may be different if full, Sirens from ambulances could be clearly heard and traffic noise (9th floor) was enough to wake you in the early morning. The hotel had made us a lovely chocolate cake to celebrate our anniversary which was in the room when we arrived, little stingy on the tea and coffee provisions, I don't think four tea bags and four sugars is enough considering these rooms usually cost nearly £300 a night. We ate in the restaurant that evening, long periods of waiting involved and asking a question of some of the waiting staff results in a blank look and a "I'll go and ask". Food in the evening was very good, well presented, well cooked and generous portions. Breakfast however, I found the choice good, but the cooked food was not hot, it was dry and not very appetizing, the second morning I asked for two soft fried eggs and after waiting 15mins received two egg which resembled plastic frisbys, hard dried up apologies. I left them on the side of my plate and it was some 20mins later that someone actually took my plate away and even then I had to say that they were disgusting, I wasn't asked, and no apology was offered. We later ordered a "high tea" £19.50 upstairs in the bar, I asked if it would be possible to have and extra sandwich instead of the clotted cream and scone and after a little hassle, (three girls having to come and check what it was I wanted) we received the afternoon tea. I was shattered to find that the sandwiches were obviously pre-made, pre-cut refridgerated jobbies, cold hard and very un appetizing, little things that really spoilt it for me, I didn't expect to get that sort of thing in a hotel of this standard, not for the price you pay. Overall, I was un-impressed, I was certainly glad that we had got the hotel at a special price, £150 per night for B&B, as I have paid a lot less and got a lot better. Perhaps I expected too much, I don't know, but I certainly wouldn't go back there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 24, 2013
Thank you for your review Lyn L, however I am sorry that you did not enjoy the true Park Plaza Westminster experience.
Report response as inappropriate
I am pleased that you enjoyed your surprise complimentary cake to mark your special occasion.
Please note regarding the amenities in our rooms, we generally cater for 2 persons, however more tea, coffee, sugar and milk is available upon request.
Your comments regarding the service in Brasserie Joel and your Afternoon Tea experience in the Executive Lounge is disappointing, but appreciated. I have shared this with our Food and Beverage Manager and Executive Chef. We pride ourselves on delivering high quality foods with exceptional service and I am sorry this was not your experience.
I do hope we’ll have the opportunity to serve you better in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.