My husband and I spent a night there recently. We had resd such wondreful reviews that we expected more.
Our room was nice but with no view as our room faced inward.
The hotel was extremely busy and we could notfind a seat in bar afterdinner. Also rhere were long queues for breakfast.
The breakfast was very good as was the hotel's lication.

We stayed at this hotel for two night in January to celebrate a 34th wedding anniversary, arrived by Taxi to find the hotel is in the middle of a roundabout, in not very attractive surroundings. We had upgraded to studio room which had views over the bridge to Big Ben but mainly over St Thomas's hospital. Large airy room, comfortable bed and sitting area, small area for making tea and coffee, with provision of crockery and cutlery so you could bring food in, small microwave as well. There was little noise from rooms next door, but don't think the hotel was very busy, so may be different if full, Sirens from ambulances could be clearly heard and traffic noise (9th floor) was enough to wake you in the early morning. The hotel had made us a lovely chocolate cake to celebrate our anniversary which was in the room when we arrived, little stingy on the tea and coffee provisions, I don't think four tea bags and four sugars is enough considering these rooms usually cost nearly £300 a night. We ate in the restaurant that evening, long periods of waiting involved and asking a question of some of the waiting staff results in a blank look and a "I'll go and ask". Food in the evening was very good, well presented, well cooked and generous portions. Breakfast however, I found the choice good, but the cooked food was not hot, it was dry and not very appetizing, the second morning I asked for two soft fried eggs and after waiting 15mins received two egg which resembled plastic frisbys, hard dried up apologies. I left them on the side of my plate and it was some 20mins later that someone actually took my plate away and even then I had to say that they were disgusting, I wasn't asked, and no apology was offered. We later ordered a "high tea" £19.50 upstairs in the bar, I asked if it would be possible to have and extra sandwich instead of the clotted cream and scone and after a little hassle, (three girls having to come and check what it was I wanted) we received the afternoon tea. I was shattered to find that the sandwiches were obviously pre-made, pre-cut refridgerated jobbies, cold hard and very un appetizing, little things that really spoilt it for me, I didn't expect to get that sort of thing in a hotel of this standard, not for the price you pay. Overall, I was un-impressed, I was certainly glad that we had got the hotel at a special price, £150 per night for B&B, as I have paid a lot less and got a lot better. Perhaps I expected too much, I don't know, but I certainly wouldn't go back there.

We stayed at this hotel during an anniversary stay in London and booked a special Iconic View room as we had seen that these views were special. They really are amazing views, our room overlooked both the Houses of Parliament and the London Eye. The room was spacious and modern and had a separate lounge area which was lovely to take breakfast in the next morning. Speaking of breakfast, that was delicious too, and the room service was on time!

This is a modern hotel with striking interior and the service seemed to be attentive and excellent throughout.

Stunning hotel. If you have the budget and like modern style confort, this is it. The location is perfect, just off Westminster Bridge, with Big Ben looking straight at you. Common areas are gorgeous, the staff is very friendly and efficient, the restaurant (Brasserie Joel) serves wonderful food, rooms are spacious, confortable and nicely decorated. Overall the hotel is a bit dark but that just adds to the sophisticated feeling of it. Very lively bar at night, choice of breakfast from continental to full english (crowded at week-ends, you may get served in a different floor) great spa and such facilities... What else do you need? There's only one note on the minus side: the executive lounge (which you can get upgraded to, but otherwise can't access) is located not on a top floor but on the 2nd, and corridors on all floors overlook it, so if you are not paying to be there it gets you a feeling of being excluded from the best view of the Big Ben right in your face... Well, anyway I don't want to belong to any club that will accept me as a member! ;-)