stayed at the park plaza new years eve ,we had a great stay from the moment we checked in to the moment we checked out super location for sight seeing london eye ,westminster abbey, fireworks new year ,check in was very quick and cloudia was very helpful the room was very nice comfy bed good entertainment system,we loved it and will book again soon

I'm currently staying at the hotel and I checked in approx 20 mins ago, I came in too check in at approx 12.05 and was told that my room was not ready, my reservation with park plaza said check in from 12, however the receptionist indicated that this was incorrect! Not really my fault and more there websites fault. She agreed as a gesture of goodwill she would give me a room on the 11 or 12 floor with a good view happy with this I accepted and went for my theatre trip. On returning at approx 5ish I'm told that they have put me on the original floor (6) and not sure why the other receptionist said floor 11 or 12. She went away to discuss with someone and came back after 5 mins, to agree to the move to the higher floor. I've found that they have given me the 11 th floor overlooking the train tracks and I can hear the trains. Is this suppose to be the good view. Extremely disappointed.

It was our first visit to Park Plaza, Westminster Bridge and we were not disappointed. It's in a great location, just down the road from Waterloo Station and next to the London Eye and all the fun to be found in South Bank. The room was divided into a sitting area with sofa and big tv and the bedroom also with big tv. The little corridor between the two has sink, fridge and even a microwave with plates and cutlery. The bed linen and pillows were first class.
To top it off there was free wifi.
We slept like a log and surprisingly, even being in a busy location, there was no noise at all just brilliant views of London. We will be back....

This is a large new hotel. The facilities and rooms are very good - if you are visiting London then try to get a room overlooking the bridge and Big Ben and the Houses of Parliament. Everything from check in to room service is slick.

My only negative is that it is maybe 15% too expensive - that aside if you are a regular and can do the 50% points 50% cash booking it is a real deal. Also the possible upgrade on booking is a great idea and I have never been disappointed.