We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,081 London hotels

Park Plaza Westminster Bridge London: Traveler Reviews

4.0 of 5
200 Westminster Bridge Road, London SE1 7UT, England (Waterloo / South Bank / Southwark)
Hotel amenities
Park Plaza Westminster Bridge London
Enter dates for best prices
Enter dates 1 night 2 nights
Show Prices
Compare best prices from top travel partners
Booking.com Expedia.com Hotels.com
88%
Ranked #74 of 1,081 hotels in London
1,223 traveler photos
Write a Review

3,515 reviews from our community

Traveler rating
    2,093
    989
    283
    89
    61
See reviews for
Families
888
 
Couples
1157
 
Solo
128
 
Business
584
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Brighton, England, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“Great hotel let down by staff”
2 of 5 stars Reviewed January 4, 2013

Very good quality modern hotel, rooms are spacious with clever lighting controls and mini bar with separate guest usable section.
We stayed over New Years Eve so hotel was full, however this doesn't excuse the 15-20 min wait to check in.
Return to hotel after NYE celebrations was with security wrist tags but unfortunately handled by external security guards who could have been ex prison wardens for all the courtesy they showed the hotel guests.
On return to hotel bar the bar manager was extremely rude and we left the bar in disgust. Not how I expect to be treated in a hotel of this quality.

Room Tip: Atrium view rooms still have an airy feel even though there is no external view or natural light;
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Leigh N about Park Plaza Westminster Bridge London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review
February 11, 2013
Dear Leigh N, I’m sorry to note your stay was not as enjoyable as many of our recent reviewers.

As you’ve rightly noted, NYE was indeed a busy period. We worked closely with the police and they duly allocated us the necessary space to ensure the safety of our guests and we implemented the wristband system to minimise the delay to our guests as they re-entered the hotel.

I’m sorry for any poor treatment from any of our team members, this is certainly not the norm, my sincere apologies.

I do hope this will not deter you from joining us again and perhaps we can welcome in 2014 together as you also enjoy our improved service.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Watford, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“new years eve”
5 of 5 stars Reviewed January 4, 2013

stayed at the park plaza new years eve ,we had a great stay from the moment we checked in to the moment we checked out super location for sight seeing london eye ,westminster abbey, fireworks new year ,check in was very quick and cloudia was very helpful the room was very nice comfy bed good entertainment system,we loved it and will book again soon

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 5 more reviews by oggyoggy69 for London
Ask oggyoggy69 about Park Plaza Westminster Bridge London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review
February 11, 2013
Glad you enjoyed NYE with us oggyoggy69, we are certainly well placed for the celebrations and fireworks.

Look forward to welcoming in 2014 with you again!

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Nice hotel but poor service on reception”
3 of 5 stars Reviewed January 4, 2013

I'm currently staying at the hotel and I checked in approx 20 mins ago, I came in too check in at approx 12.05 and was told that my room was not ready, my reservation with park plaza said check in from 12, however the receptionist indicated that this was incorrect! Not really my fault and more there websites fault. She agreed as a gesture of goodwill she would give me a room on the 11 or 12 floor with a good view happy with this I accepted and went for my theatre trip. On returning at approx 5ish I'm told that they have put me on the original floor (6) and not sure why the other receptionist said floor 11 or 12. She went away to discuss with someone and came back after 5 mins, to agree to the move to the higher floor. I've found that they have given me the 11 th floor overlooking the train tracks and I can hear the trains. Is this suppose to be the good view. Extremely disappointed.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask OtherUk about Park Plaza Westminster Bridge London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review
January 9, 2013
Dear OtherUK,

Thank you for your review and feedback.

Please could you confirm the website stating 12pm check in as our website currently states 2pm, thanks.

I apologise also for any confusion with regards to your room and have shared your comments with our Reception Manager.

We appreciate your feedback and thank you for the opportunity to provide a wonderful experience for all our guests.

Thank you.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Man
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“What a great find!”
5 of 5 stars Reviewed January 4, 2013 via mobile

It was our first visit to Park Plaza, Westminster Bridge and we were not disappointed. It's in a great location, just down the road from Waterloo Station and next to the London Eye and all the fun to be found in South Bank. The room was divided into a sitting area with sofa and big tv and the bedroom also with big tv. The little corridor between the two has sink, fridge and even a microwave with plates and cutlery. The bed linen and pillows were first class.
To top it off there was free wifi.
We slept like a log and surprisingly, even being in a busy location, there was no noise at all just brilliant views of London. We will be back....

Stayed January 2013, traveled as a couple
Was this review helpful? Yes
See 5 more reviews by manxcat55 for London
Ask manxcat55 about Park Plaza Westminster Bridge London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review
January 9, 2013
Thank you maxcat55, we look forward to welcoming you back.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jersey, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“The best business hotel in London?”
5 of 5 stars Reviewed January 4, 2013

This is a large new hotel. The facilities and rooms are very good - if you are visiting London then try to get a room overlooking the bridge and Big Ben and the Houses of Parliament. Everything from check in to room service is slick.

My only negative is that it is maybe 15% too expensive - that aside if you are a regular and can do the 50% points 50% cash booking it is a real deal. Also the possible upgrade on booking is a great idea and I have never been disappointed.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by Bearit6741 for London
Ask Bearit6741 about Park Plaza Westminster Bridge London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review
January 9, 2013
Thank you for your review Bearit6741.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
Park Plaza County Hall London
Great value on a similar hotel
London, England
4.5 of 5 stars 2,195 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in London
Trendy
Hotel 41
Hotel 41 5.0 of 5 stars 1,114 reviews
Family-friendly
Plaza on the River - Club and Residence
Plaza on the River - Club and Re... 4.5 of 5 stars 608 reviews
Romantic
Rafayel on the Left Bank - Hotel & Spa
Rafayel on the Left Bank - Hotel... 4.5 of 5 stars 844 reviews
Luxury
Park Plaza Victoria London
Park Plaza Victoria London 4.0 of 5 stars 1,459 reviews
Show Prices ABS:HotelCheckRates-d188961?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d577593?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1600126?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d224653?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these London hotels
Park Plaza County Hall London 4.5 of 5 stars 2,195 reviews Doubletree by Hilton Hotel Londo... 4.5 of 5 stars 2,634 reviews DoubleTree by Hilton Hotel Londo... 4.5 of 5 stars 1,376 reviews Hilton London Tower Bridge 4.5 of 5 stars 1,728 reviews
Show Prices ABS:HotelCheckRates-d672863?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d275581?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1946018?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d614236?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 1,081 hotels in London, ranked by popularity

Been to Park Plaza Westminster Bridge London? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Park Plaza Westminster Bridge London

Also Known As:
Park Plaza Westminster Bridge London Hotel
Park Plaza Westminster Bridge London Hotel London
Park Plaza Westminster Bridge London England
Address: 200 Westminster Bridge Road, London SE1 7UT, England
Region: United Kingdom > England > London > Waterloo / South Bank / Southwark
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#58 Luxury Hotels in London
#60 Family Hotels in London
#77 Business Hotels in London
Price Range: $$$
Hotel Class:4 star (4*)
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Cheap Tickets, Priceline, Olotels, Amex, Agoda, EasyToBook, Otel, getaroom.com and Venere so you can book your Park Plaza Westminster Bridge London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Park Plaza Westminster Bridge London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Park Plaza Westminster Bridge London
Enter dates & see best prices*
Enter dates 1 night 2 nights
Show Prices