Me and my friend stayed here 2 nights in September 2012. We had the choice of upgrading to a suite for minimal cost so we did (cant remember how much). Our room had a glimpse of Big Ben, 2 double beds,separated by a small kitchen unit with microwave/fridge/sink. With no exception the staff were brilliant. Took advantage of the executive lounge which was fantastic and worth every penny. The young guy who worked in there was so accommodating. I'm sorry but I can't remember his name but he deserves a medal. We rang reception both mornings and had breakfast delivered to our room and this was gorgeous. We spent our first night in the hotel because there was a Michael Buble tribute. We had a fab nite and met some great people; the place was buzzing. Would definitely stay here again (if I could afford it). The location is second to none. Well done to everyone at the Park Plaza.