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“A truely special gem in our amazing capital Brilliant in everyway!” 5 of 5 stars
Review of The Arch London

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The Arch London
5.0 of 5 Hotel   |   50 Great Cumberland Place | Marble Arch, London W1H 7FD, England (Marylebone)   |  
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Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #13 of 1,066 Hotels in London
Hertfordshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“A truely special gem in our amazing capital Brilliant in everyway!”
5 of 5 stars Reviewed April 19, 2010

Can not really express how brilliant this place is. Dont get away that often so really nice to find some where we felt relaxed and welcome.
Our room was ready early and we were given a tour so we knew where eveything was.
We stayed in a superior room for one night and thought what brilliant value for money this was with all the extra finishing touches free soft drinks, coffee , Sky HD in the bedroom and bathroom! and best part check out the next day at 12 noon!!
On a very quiet street even though we were in the heart of the city. So a good nights sleep was no problem.
The staff were all exceptional and could not do enough to help.
Would really really recommend this to anyone wether business or pleasure.
You cant go wrong and we will be revisiting for sure.
Thank you The Arch and all the staff.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArchLondonGM, General Manager at The Arch London, responded to this review, May 6, 2010
Thank you for taking the time to share your experience with everyone. We look forward to seeing you at The Arch London again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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912 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Norfollk
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2010

Came to London for a 2 day break to celebrate birthday and chose this hotel because of tripadvisor reviews and werent disappointed! Is a 2min walk from marble arch and is a lovely new modern hotel. The staff were really friendly and we had a gorgeous room - lots of nice little touches- such as complimentary soft drinks from mini bar, coffee machine in room and lovely tea set with fresh milk! The bathroom was a treat too - with massive shower and flat screen t.v in bathroom!
Think we managed to get an opening rate still which meant we had breakfast included too which was a bonus!
All in all a lovely hotel which I would recommend and would love to stay in again if we visited London.
On 2nd day we did a bike tour of London with fat tires was fab! Have written a seperate review but would definately recommend!

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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TheArchLondonGM, General Manager at The Arch London, responded to this review, May 6, 2010
I am delighted to hear that you enjoyed your stay with us. We are indeed very proud of our beautiful new Hotel and look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 11, 2010

This hotel was perfect! This is our fourth time to London. Location is two blocks from Marble Arch Tube, very easy to walk to. Staff A+, Restaurant A+, Room A+, Fitness Center A+. I think this will be the only place I stay in the future. Beautifully appointed rooms. Breakfast was so good, with three of us we went through the entire menu. I highly recommend the pizza. They bake their own breads. This is a very quiet hotel on a residential street. I would not say it is for young children but teenagers might enjoy it. We did not see any children during our stay. Coffee, tea, water, soft drinks are a wonderful complimentary item. Try Taman Gang restaurant two blocks away on Park Ave.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArchLondonGM, General Manager at The Arch London, responded to this review, May 6, 2010
Thank you for sharing your experiences and photographs of The Arch London. We are extremely proud of our hotel and the added value items that we can offer our guests, we look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Top Contributor
73 reviews 73 reviews
33 hotel reviews
Reviews in 36 cities Reviews in 36 cities
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed April 5, 2010

I think it's the Tripadvisor user's creed to share the good stuff, and I think we have found it. I won't go into all what the hotel has to offer (has a great website and other reviews on that). I will tell you a few things. The price is a great offer and since it has just opened up, I am not sure how long the good prices (in this luxury category) will last. Either way, make sure you are a member of SLH in order to get your room upgrade and complimentary breakfast. The location is perfect. Although we ventured to other areas in the city, the hotel's recommendation to venture in the neighborhood found us eating nearby on a great streat with good shopping and even better dinner choices up and down Maryelbone High Street (south of Regents Park) and some of the streets shooting off of it. We felt like locals as most people eating out were! Great stroll through Regents Park away from the more touristy Hyde nearby. We loved the comfort and small scale of the hotel and the service was great. We only had breakfast here every day so can not comment on the dinner. I will be back again of course. I did wish the gal at the front desk hadn't uderestimated the cab fare to the Liverpool Station as 10 £. It was 22 £. I had just enough for fare and tip!! Whew. You can take the tube to Marble Arch and walk three blocks to the hotel if you want for 4 £ for one ticket or if you come in the a.m., grab an all day travel pass for just a bit more for all day travel in Zone 1.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArchLondonGM, General Manager at The Arch London, responded to this review, May 6, 2010
Thank you for sharing the "secret", I am very pleased to hear that you enjoyed your first stay with us and we look forward to your return visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 1, 2010

This is one of those gems of a hotel. You almost want to keep the secret to yourself. It's very new, it is on a quieter street than most hotels areound Marble Arch, yet it is walking distance to Selfridges, Marble Arch Tube, Edgeware Rd, Baker St, Park Lane etc., The building is typically old London town. Yet it is very modern inside. The reception is a sit down desk. The staff are so nice, and they show you to your room. The rooms are not huge but they certainly are not cramped. Each room has it's own dedicated Sky HD decoder with flat screen tv. A nespresso machine with coffee capsules. The best thing is that all the soft drinks in the mini bar are free! And there is a fresh jug of milk rather than those stupid UHT pots most hotels give you for your coffee. The showers are fantastic and there is Free WiFi in your room! There is a gym, a bar and a really well thought out restaurant. They have introductionary rates as low as £150 (including Breakfast!) before tax and I found the best deals still at that price on getroomscheaper.com .

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArchLondonGM, General Manager at The Arch London, responded to this review, May 6, 2010
Thank you for taking the time to share your experience with everyone, we are very proud of our beautiful new hotel it is indeed a gem! We look forward to seeing you back here again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, CA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2010

I run a concierge firm and am accustomed to staying at the finest hotels around the world. That said, this is the first hotel that was so remarkable that I had to take the time to post this review. The staff was wonderful and went to great lengths to make sure I was always pleased. The amenities are beyond reproach: fully equipped with any technology I needed (including US adapters), gym, library, office center, etc. The restaurant served delicious cuisine and the mixologist created the most heavenly cocktails one could imagine. Overall The Arch was unbelievably accommodating and charming; I can easily say it is the quintessential hotel. This will be the only place I stay in my travels to London with the exception of trying its sister property. The Arch truly felt like my home away from home and I can't wait to go back.

  • Stayed March 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheArchLondonGM, General Manager at The Arch London, responded to this review, May 6, 2010
Thank you for sharing your thoughts on The Arch, such high praise indeed! We look forward to welcoming you 'home' again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Switzerland
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 13 cities Reviews in 13 cities
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed March 25, 2010

This hotel is the perfect balance between chic design and unpretentious cosiness. After a long day walking, it was really like coming home. The staff was unbelievably welcoming and helpful; the rooms were very comfortable and made very good use of space so that not only are they nice looking, but very functional for two people (we were in a deluxe king). The location is great for shopping and easy to the sites. I think this hotel has overtaken The Soho for me in terms of not only value for money but more importantly the quality of the experience overall. I will be back.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in London
#12 Romantic Hotel in London
#13 Luxury Hotel in London
#32 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel London
The Arch London England

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