I've stayed here four or five times now, mostly for one or two nights. We discovered it online at a bargain price, great location, but since then tripadvisor has seemingly made it more expensive as its popularity has deservingly skyrocketed! This time around I stayed for one night, about a week ago. Unfortunately, we encountered a few issues. The room was not ready on arrival and we therefore wondered whether to wait or head out. We were then told, as we asked to leave our luggage, that it would only be 15 mins. 30 mins later I asked about the room, and it seemed the reception staff had forgotten. We were told it would be another five to ten minutes. I asked three times before the room was finally ready, an hour after we were originally told. This was slightly irritating but we let it go. We didn't receive an apology or acknowledgement of our wait. The porter was also very very young, and we ended up taking care of the luggage ourselves. Again, this wasn't really a problem but was a little offputting after our wait. My bed that night was very soft, and I woke up with a stiff neck, although our room, as always was lovely. The next day I asked about late checkout and was told, quite brusquely, that it was not possible. This experience has been disheartening, and at 400pounds a night, I expect better. We will probably give it one more chance before we make any changes.
- Also Known As:
- The Arch London Hotel
- The Arch London Hotel London
- The Arch London England
- Official Description (provided by the hotel):
- The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more less
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