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“Great Stay” 5 of 5 stars
Review of The Arch London

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The Arch London
5.0 of 5 Hotel   |   50 Great Cumberland Place | Marble Arch, London W1H 7FD, England (Marylebone)   |  
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Hotel website
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Hotel amenities
Special Offer
Free 2 day 'London Pass'
Ranked #11 of 1,052 Hotels in London
uk
1 review
“Great Stay”
5 of 5 stars Reviewed April 23, 2013

Plenty of space in our twin ex room comfortable ,clean and surprisingly quite for a central London hotel.Staff friendly and helpful .we had no problems at all .Close to shops and parks.
Will defiantly use this hotel again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, May 4, 2013
Dear Guest

Thank you for your comments and we hope to welcome you back in the very near future.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,070 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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Singapore
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 21, 2013

No problems locating the hotel even though it is new and on a quiet street. Fantastic service which started even before my husband and I stepped out of our cab upon arrival. The porter who was waiting at the main door stepped out to greet us immediately as soon as he saw our cab pulling up by the side of the hotel. How's that for a warm welcome!

The room was just a little smaller than a standard room in an older hotel, but the decor (contemporary), plush bedding and high-end fittings more than made up for it. The tv screen in the bathroom was a bonus! In fact the entire room was decked out with various different forms fof entertainment, from sky cable tv to internet radio. No problems accessing the free wifi. The room was well-lit, and had sufficient space for 1 large suitcase and a couple of smaller ones without tripping over them.

The hotel is situated just 5 minutes' walk from Marble Arch tube station, with numerous eateries within a stone's throw.

I would definitely come back here on my next trip.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, May 4, 2013
Dear Guest

We were all so happy to read your review. It was shared with our team during our morning meeting and we all were happy to know that you enjoyed your stay.

Thank you for giving our hotel a 5 out of 5 for both quality and location.

We look forward to your return.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 19, 2013

staff excellent, rooms nice, close to Marble Arch tube station so convenient for Oxford Street and all those lovely shops. Full choice of Sky TV Channels. Would definitely return if rates are attractive.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, May 4, 2013
Dear Guest

Thank you for your comments and we are glad to know you will return.

See you soon and thank you for your comments.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 13, 2013

What a find? Such a delightful hotel, staff extremely friendly and helpful. Rooms were large and very comfortable. Breakfast was adequate and we stayed in for one evening meal which was lovely. Ideal location for shopping and sightseeing, very close to Marble Arch tube station, and a short walk to Oxford Street/Regent Street. Would hightly recommend this hotel, and hope to return in the near future.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, May 7, 2013
Dear Guest

Thank you for your comments about our hotel being such a find! I was thrilled to read that you enjoyed your stay with us at The Arch London.

We all hope to see you very soon at the hotel.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 12, 2013

Stayed here a couple of times recently. Excellent service, great location, well appointed and very comfortable rooms. Staff at check in very helpful and nothing seemed to be too much trouble from valet parking cars to room service requests. No problem either for a late check out. Only problem was restaurant was very busy for Breakfast, thats more of a timing issue than anything of a problem with the Hotel. Should have stuck with excellent Room Service breakfast...

Room Tip: Upper floors were remarkably quiet, no street noise front or rear.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, May 7, 2013
Dear Guest

I was elated to read your comments that stated we are one of London’s best hotels.

Thank you for taking the time to write this post and I look forward to welcoming you back to the hotel in the very near future.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neve Zedek Quarter, Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 11, 2013

Stayed here for four nights and thoroughly enjoyed all aspects of the stay. Situated in an ideal location for visiting all the major attractions this is indeed a real treasure of a hotel. The hotel is located just 2 minutes of walking to the Marble Arch tube station which runs as the central line. as well as walking distance from Oxford street, Bond Street and Hyde park corner.

The rooms were spotlessly clean and the breakfast was perfect. All staff were helpful, courteous and friendly always greeting you as you passed the reception desk.

Would definitely stay here again and could recommend this hotel without reservation.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, May 7, 2013
Dear Guest

To comment that we are a treasure of a hotel makes us all feel proud of the service we provide. We put a lot of emphasis on housekeeping & service and I am glad to know that this was felt during your stay.

Wishing you all the best and see you soon on your next visit to London.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bournemouth, Dorset
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 9, 2013

As part of a family birthday celebration we have just returned from two nights at the Arch, which lived up to expectations in almost every regard. The hotel is in a great location, has good facilities and is stylish throughout. The rooms are spacious, well furnished and include amenities you're unlikely to find in other hotels (free soft drinks, full Sky HD).

Perhaps what sets it apart though, is the service provided by the attentive and welcoming staff. From the moment we arrived we were warmly greeted by the duty manager, receptionists and concierge at check-in and even when we came across minor problems, they were dealt with quickly and efficiently.Wthout exception, all of the staff couldn't have been more helpful.

We ate in the restaurant for one evening and the menu was varied and the quality of the food excellent. The only minor criticism would be the choice on offer at breakfast, where some may find that the buffet is somewhat limited,

In summary, the hotel fully justifies its rating here and I can't recommend it highly enough. We will be back for a return visit!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, May 7, 2013
Dear Guest

We also feel that it is the service that sets apart all the hotels in London. Whilst we are lucky to have a great location, fantastic surrounds and first class facilities it is how our team look after our clients that really matters most.

To know that you will return is exceptional news and I do hope to meet you on your future visit.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in London
#11 Luxury Hotel in London
#13 Romantic Hotel in London
#20 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel London
The Arch London England

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