We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family feel boutique hotel in the heart of London” 5 of 5 stars
Review of The Arch London

Save Saved
You added The Arch London to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
The Arch London
5.0 of 5 Hotel   |   50 Great Cumberland Place | Marble Arch, London W1H 7FD, England (Marylebone)   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Price
20% off room rate
Ranked #20 of 1,073 hotels in London
Solihull, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Family feel boutique hotel in the heart of London”
5 of 5 stars Reviewed March 25, 2013

A fantastic hotel within walking distance of Oxford Street. I stop here every few weeks and I have not met a member of staff that does the hotel a diservice. The whole team are friendly, approachable and always go the extra mile to help. Rooms are very well furnished with all home comforts like a sky+ box. Restaurant is lovely too.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, June 25, 2013
Dear Guest

Thank you for your honest review of The Arch London.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

773 people have reviewed this hotel

Traveler rating
    609
    122
    32
    4
    6
See reviews for
87
353
53
196
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brooklyn, New York, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 22, 2013

To anyone looking for a second home in London, look no further than The Arch. Perfectly located near Marble Arch, Oxford street is at your door step and a Central line underground stop makes travel easy. When you arrive, be prepared to be welcomed by one of the friendliest staff teams who are always looking to satisfy your every need. Be sure to grab a meal at HUNter 486 and take tea in one of the various lounges. The rooms are impeccable and come with Nespresso machines for your caffeine fixes. Overall, one of the best new hotels in London today.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, June 25, 2013
Dear Guest

Thank you for your honest review of The Arch London.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 22, 2013

My boss stayed at this location last time we were in London and he enjoyed it. I figured this time around I’d give it a try vs a “mega” hotel chain. I loved the location, 5 min walk to Oxford and the tube line. The staff was friendly and attentive. The food in the HUNter 486 restaurant was excellent and they accommodated my Gluten allergy needs. The free mini bar soft drinks and water is also a nice touch. I look forward to returning for work or leisure.

Room Tip: This hotel offers a variety of room sizes to accommodate your space needs (i.e. lots of luggage, kid...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, June 25, 2013
Dear Guest

Thank you for your honest review of The Arch London.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 18, 2013

This hotel is in a great location, 5 min walk to Oxford st, all the staff are friendly and professional , the rooms are excellent, the soft drinks are free in the mini bar of the room,which makes a pleasant change !,the pizza's in the restaurant are excellent and again the staff were great,although we did not use the gym it looked very good.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 20, 2013
Dear Guest

What a joyful review you have posted and thank you for being so honest. Our pizzas are very unique to the hotel as we have our very own stone bedded oven which crisps the dough at just the right temperature!

Be sure that you use the gym next time you stay. I am hoping to welcome you back in the very near future.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed March 14, 2013

The attention to detail is similar to Four Seasons properties. The doorman set the tone for a warm welcome, the reception desk continued with the tone, and the room was furnished with lovely details. I agree with the other 5 circle ratings - no need to be redundant!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 20, 2013
Dear Guest

For our small boutique hotel to be compared to the likes of The Four Seasons has really made the hotel team feel proud. We strive to ensure that we pay attention to detail in the areas that should be granted that most hotels still do not provide like free mini bars and Wifi.

Thank you again for your review and we all are hoping to have you back at The Arch London soon.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
129 reviews 129 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 9, 2013

When you walk in you feel that you are somewhere special. The welcome is very genuine and very helpful , you can tell that customer service is priority #1. It looks to me that they have copied the Firmdale hotels, very similar design and attention to detail but at a much better price! The rooms are large and very well designed , free soft drinks in room as well as tea & Nespresso, brilliant! Very quiet location, bed was a bit soft for me but that was the only complaint.

Room Tip: Ask to be at the back of the building where it is quieter. The rooms ending 17 are big.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 20, 2013
Dear Guest

Our guests are always priority #1 so thank you for picking up on this quality. We all feel privileged to be able to meet such wonderful clients from all over the world and this is what makes our job that little bit easier.

I have noted that the bed was that little bit too soft for you. On your next stay please advise us as we can certainly correct this for you. Like with any comments, please always tell us as we are only too happy to assist and put things right. Thank you again for your comments as they truly are fantastic and have given the team a really boost.

We are looking forward to your return in the coming months.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stafford, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

This was our second stay and it certainly won't be our last.
Exceptional service and great rooms. Great location for shops .
Room service for breakfast was quick and efficient. Mini bar soft drinks are free and a added bonus. nespresso coffee machine nice touch.
Good cocktails

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 20, 2013
Dear Guest

To have you return to The Arch London is fantastic so thank you for choosing to stay with us again.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Arch London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in London
#19 Luxury Hotel in London
#23 Romantic Hotel in London
#59 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Agoda, Travelocity, Orbitz, Tingo, Otel, HotelTravel.com, Priceline, Despegar.com, MrandMrsSmith, TripOnline SA, Expedia, BookingOdigeoWL, Venere and Jetsetter so you can book your The Arch London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Arch London Hotel London
The Arch London England

Owners: What's your side of the story?

If you own or manage The Arch London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.