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“Superb Service from an Outstanding Hotel” 5 of 5 stars
Review of The Arch London

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The Arch London
5.0 of 5 Hotel   |   50 Great Cumberland Place | Marble Arch, London W1H 7FD, England (Marylebone)   |  
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Hotel website
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Hotel amenities
Special Price
20% off room rate
Ranked #16 of 1,065 Hotels in London
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Superb Service from an Outstanding Hotel”
5 of 5 stars Reviewed January 25, 2013

Had a wonderful stay at The Arch, room was a great size and very modern and clean, staff were exceptionally attentive and polite. Breakfast was superb,
It really made out weekend in London, thank you.

Room Tip: Rooms at the back of the hotel over looking the mews are very quiet with a pleasant view
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Dear Guest

Well seeing as you comment states we made you weekend in London then all that is left to do is come back. We all hope to see you again at The Arch London.

Warm regards on this chilly day.

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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903 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed January 23, 2013

We arrived at the Arch on a very cold day and were given a very warm welcome by all the staff, they couldn't have been more attentive. Our room was beautiful with everything you needed. We had a lovely nights sleep in a very comfortable bed and had a very hearty delicious breakfast. So all in all an excellent hotel in a great location, we will definitely be back whenever we visit London in the future.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Julie

Cold days are always the best for warm welcomes at The Arch London.

Like you say, we will see you soon.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2013

'The Arch' is one of those rare hotels that makes you feel welcome from the moment you arrive. But it doesn't stop there. All the rooms (and I know many) are quiet, clean and comfortable — and beautifully decorated.

The beds scrummy delicious — with a selection of pillows to cater for every taste and occasion. 'Nespresso' machines to make great coffee. And a teapot to make proper tea. Free soft drinks and pasteurised fresh milk in the fridge — none of these silly UHT mini-things. TVs to watch in the bath. Well set up Sky HD in the bedroom. Internet radio and iPod docking stations. Free WiFi that works well.

Great room service, with proper breakfasts in the restaurant too. A bar that is welcoming whether on your own or with people.

When in London it is now my home-from-home. I have no connection with the hotel other than as a guest... I just hope I can get in!

Room Tip: You pays your money and takes your choice. All the rooms are great, but pay a little more and you g...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Dear Guest

Thank you for your comments and we all hope to see you soon.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lytham St Anne's, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 16, 2013

We have just enjoyed a fabulous weekend break in the capital, and were recommended to stay at the Arch Hotel.
It is getting very difficult to find a boutique style hotel that lives up to its reputation.
The Arch does all of this and more.
Great central location, surrounded by all the best shopping and restaurants London has to offer.
The Hotel has a modern feel with traditional friendly service.
This was the first time we have stayed at he Arch and we will defiantly use it next time we are in London.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Dear Guest

Now that you have found us we hope that you come back and visit us at The Arch London soon.

All the best for 2013.

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
linton
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 12, 2013

I wanted something a little special, as me and my hubby were celebrating an anniversary. The hotel is in a great location, just a 5 minute walk away from Oxford Street and nearest Tube station. It is the quieter end of Cuberland Place which is ideal, we left our window open at night as we prefered this to using the air conditioning, Im a light sleeper and couldnt believe I was sleeping in the middle of the city, wasnt disturbed once by noise, our room did look over the back of the hotel though, so this may have made a little difference.
Our room was nicely decorated the bathroom was beautiful, watching tv whilst having bath was a treat.
We had a nice surprise on our anniversary a plate of strawberries covered in chocolate was waitng for us in our room a lovely thought.
Breakfast was top notch, my husband sampled a different egg dish every morning....extra to pay but was top quality and he enjoyed them all.
All the staff were very professional, but above all very friendly which we sometimes find lacking in other 5* hotels.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Cheryl

How fabulous to know you felt that our staff are above all friendly which I agree can be lacking in many hotel not only 5 star properties.

See you both see we hope.

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 7, 2013

This was our first stay at The Arch but we would love to return. We wanted somewhere special for a city break between Christmas and New Year and this hotel was both luxurious and friendly. There were lots of special touches like the nespresso coffee, free soft drinks and a tv at the end of the bath plus lovely breakfasts and helpful, friendly staff.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Dear Guest

A perfect stay for the best time of the year, what better to relax and get away for a few days at Xmas and New Year. All of The Arch London team wish you all the best in 2013.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

Absolutely stunning hotel with the most incredible rooms. The beds are very confortable and the room temperature can be controlled and works well!

The best hotel shower I have ever experienced.

The restaurant is wonderful. We had dinner there and I had a fish pie which was to die for after a long flight. Breakfast is classy and fantastic!

This really is one of the best city hotels I have ever stayed in.

The only negative was the room service did not clean the nespresso machine utensils one morning.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, February 2, 2013
Dear Guest

Your comments were so very well received by our whole team so thank you for your review. To know that you felt we are the best hotel in London makes us all feel proud. Can I apologise for the small niggle of not replacing your coffee utensils.

On behalf of all the team at The Arch London a very warm thanks and we all hope to see you soon.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in London
#14 Romantic Hotel in London
#16 Luxury Hotel in London
#35 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel London
The Arch London England

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