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The Arch London: Traveler Reviews

5.0 of 5
50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Hotel amenities
The Arch London
Ranked #21 of 1,081 hotels in London
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489 reviews from our community

Traveler rating
    384
    73
    24
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    5
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Families
53
 
Couples
235
 
Solo
39
 
Business
121
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Lytham St Anne's, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“The Arch Hotel, London”
5 of 5 stars Reviewed January 16, 2013

We have just enjoyed a fabulous weekend break in the capital, and were recommended to stay at the Arch Hotel.
It is getting very difficult to find a boutique style hotel that lives up to its reputation.
The Arch does all of this and more.
Great central location, surrounded by all the best shopping and restaurants London has to offer.
The Hotel has a modern feel with traditional friendly service.
This was the first time we have stayed at he Arch and we will defiantly use it next time we are in London.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Coley193 about The Arch London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review
February 2, 2013
Dear Guest

Now that you have found us we hope that you come back and visit us at The Arch London soon.

All the best for 2013.

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
linton
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“lovely Hotel, fab location”
5 of 5 stars Reviewed January 12, 2013

I wanted something a little special, as me and my hubby were celebrating an anniversary. The hotel is in a great location, just a 5 minute walk away from Oxford Street and nearest Tube station. It is the quieter end of Cuberland Place which is ideal, we left our window open at night as we prefered this to using the air conditioning, Im a light sleeper and couldnt believe I was sleeping in the middle of the city, wasnt disturbed once by noise, our room did look over the back of the hotel though, so this may have made a little difference.
Our room was nicely decorated the bathroom was beautiful, watching tv whilst having bath was a treat.
We had a nice surprise on our anniversary a plate of strawberries covered in chocolate was waitng for us in our room a lovely thought.
Breakfast was top notch, my husband sampled a different egg dish every morning....extra to pay but was top quality and he enjoyed them all.
All the staff were very professional, but above all very friendly which we sometimes find lacking in other 5* hotels.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 4 more reviews by Cheryl M for London
Ask Cheryl M about The Arch London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review
February 2, 2013
Cheryl

How fabulous to know you felt that our staff are above all friendly which I agree can be lacking in many hotel not only 5 star properties.

See you both see we hope.

Grant Powell
General Manager
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Lincoln, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Perfect stay”
5 of 5 stars Reviewed January 7, 2013

This was our first stay at The Arch but we would love to return. We wanted somewhere special for a city break between Christmas and New Year and this hotel was both luxurious and friendly. There were lots of special touches like the nespresso coffee, free soft drinks and a tv at the end of the bath plus lovely breakfasts and helpful, friendly staff.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by KiltieMac46 for London
Ask KiltieMac46 about The Arch London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review
February 2, 2013
Dear Guest

A perfect stay for the best time of the year, what better to relax and get away for a few days at Xmas and New Year. All of The Arch London team wish you all the best in 2013.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Best Hotel In London”
5 of 5 stars Reviewed January 6, 2013

Absolutely stunning hotel with the most incredible rooms. The beds are very confortable and the room temperature can be controlled and works well!

The best hotel shower I have ever experienced.

The restaurant is wonderful. We had dinner there and I had a fish pie which was to die for after a long flight. Breakfast is classy and fantastic!

This really is one of the best city hotels I have ever stayed in.

The only negative was the room service did not clean the nespresso machine utensils one morning.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask thegants about The Arch London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review
February 2, 2013
Dear Guest

Your comments were so very well received by our whole team so thank you for your review. To know that you felt we are the best hotel in London makes us all feel proud. Can I apologise for the small niggle of not replacing your coffee utensils.

On behalf of all the team at The Arch London a very warm thanks and we all hope to see you soon.

Regards

Grant Powell
General Manager
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Manchester
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Always fantastic and another relaxing stay”
5 of 5 stars Reviewed January 5, 2013

This hotel is an absolute gem , its small enough to offer personal service but in a fantastic location with all you could need at hand . Cant recommend it enough although we dont want it to get too popular so we cant get a room when we need to !!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Jan M about The Arch London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review
January 30, 2013
Dear Guest

Super, we are all glad to read that you think we are a gem of the hotel.

See you soon at The Arch London.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Arch London

Also Known As:
The Arch London Hotel
The Arch London Hotel London
The Arch London England
Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kitchenette Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotels in London
#18 Romantic Hotels in London
#20 Luxury Hotels in London
#91 Family Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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The Arch London
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