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“beautiful hotel” 5 of 5 stars
Review of The Arch London

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The Arch London
5.0 of 5 Hotel   |   50 Great Cumberland Place | Marble Arch, London W1H 7FD, England (Marylebone)   |  
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Hotel amenities
Special Price
20% off room rate
Ranked #21 of 1,073 hotels in London
Stourbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“beautiful hotel”
5 of 5 stars Reviewed December 28, 2012

a wonderful hotel very comfortable bed and in a nice quite street but so close to oxford street.
all the staff were very attentive while being discreet at the same time so you didnt feel pestered the bed was one of the most comfortable I've stayed in. It was so quite as well you wouldn't think you were in the middle of London we have stayed at the Charring Cross before and other city hotels this was by far the nicest and quitest.
A great choice for a relaxing break

Room Tip: upgrade to a deluxe for extra room and a telly at the end of the bath pure luxury
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, January 30, 2013
Dear Guest

What a joy to read your review today, thank you for writing such an honest review of the hotel. We are very proud of the service we provide and thank you for acknowledging The Arch London teams efforts.

We are looking forward to your return to the hotel in the very near future.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 27, 2012

We went to The Arch for business reasons just around the time that it started to pick up many good reviews a few yrs ago . . .and we've been back several times since for our own enjoyment - the reviews are correct. We've yet to come across any real criticism of the Arch - it is consistently a great place to visit, and fully deserving of its place near the top of the ladder for London hotel reviews. What stands out? The staff, the West End setting (2 mins North of Oxford St, 5-10 mins from Selfridges, 10 mins from Bond St/Mayfair), the decor (good mix of modern contemporary + 'boutique style'), the cocktail list in the restaurant/bar (we've actually not eaten dinner at the restaurant yet), and the friendly & helpful staff. Oh yes - almost forgot - it is also surprisingly good value vs many, many more expensive options in London. Of course the London hotel scene offers a wide wide choice of alternatives, but if you like the boutique style (in the right location, of course) . . if you like the Firmdale Group hotels as well, for instance . . .then The Arch should definitely be on the same list, and offers a great alternative to the big chain luxury name hotels. As people who live near London but enjoy the luxury of a proper night out to enjoy the big city, we'll definitely be going back.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, January 30, 2013
Dear Guest

Thank you for your comments on The Arch London. It was wonderful to know that you felt your stay was great value and I really look forward to welcoming you back in the very near future.

Regards

Grant Powell
General Manager
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Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed December 20, 2012 via mobile

Our welcome was warm. The customer service was excellent throughout. The room was beautiful & the food was superb. The location was ideal, enabling us to visit key shopping areas & attractions by foot. We would thoroughly recommend this stylish & friendly hotel, & definitely would stay here again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, December 21, 2012
Dear Guest

Thank you for commenting about the outstanding service you recieved whilst you stayed with us. I hope to see you soon at The Arch London.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
1 review
5 of 5 stars Reviewed December 18, 2012

Everything about this Hotel is simply amazing, certainly one of the best I've stayed in in London. The rooms are to die for, very stylish, comfortable and quiet. The Arch has a great bar with a chilled vibe and superb cocktails! Every member of staff was excellent at their jobs and your'e made to feel very welcome and treated like royalty. If you are going to stay in one hotel in 2013 then make it The Arch, it won't let you down. It's in a perfect location also for the Mayfair restaurants and Knightsbridge stores.

Room Tip: The junior suite is worth the little bit more
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, December 21, 2012
Dear Guest

Wow, we were joyed to know you had an amazing time during your stay.

See you soon.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 18, 2012

The rooms are small but reasonably-appointed. The bathroom is generous. The conceirge and other service staff are friendly. The restaurant is very good, and serves a decent breakfast. The best part of it is that it is just next to the Marble Arch, so it is ideal for shoppers. I will return to it the next time I go to London.

Room Tip: There are lifts to every floor, so it doesn't matter which room you pick.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, December 21, 2012
Dear Guest

So pleased to read that you will be staying again when you are next in London.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2012

It was my first time at this hotel, which turned out to be a fantastic decision.
I had an exercise room, which was really cool and unique.
The restaurant and bar is serving good food and drinks at a reasonable price.
Full continental breakfast in the morning is a must !

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, December 21, 2012
Dear Guest

Thank you for the comments and I am so pleased to know you enjoyed your stay.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 14, 2012

Fantastic hotel in a great location near Marble Arch.

Customer service was excellent from the first enquiry with Head of Sales, Michel Ho, through to checking out.

We booked the Whitehall room for a two day end of year event and can't fault the service or the facilities. It was exactly what we wanted.

As well as the business meeting, a number of rooms were stayed in over night. Again this was a faultless and very enjoyable experience.

The only downside was the food. Perfectly nice, but didn't have a wow factor to it.

We will definitely host future events at The Arch.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, December 21, 2012
Dear Guest

Thank you for the comments about our hotel and I was pleased to know your event was a success. Michele was very pleased to read your review and this was shared within our wider team.

We hope to welcome you back to the hotel soon for another event.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Arch London

Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Business Hotel in London
#19 Luxury Hotel in London
#23 Romantic Hotel in London
#59 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel London
The Arch London England

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