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“living tomorrow today with excellent staff” 5 of 5 stars
Review of Rafayel on the Left Bank - Hotel & Spa

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Rafayel on the Left Bank - Hotel & Spa
5.0 of 5 Hotel   |   34 Lombard Road | Falcon Wharf, London SW11 3RF, England (Clapham / Battersea )   |  
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Hotel amenities
Ranked #180 of 1,065 Hotels in London
Lagos, Nigeria
1 review
“living tomorrow today with excellent staff”
5 of 5 stars Reviewed December 17, 2010

Location was initially an issue but when I got to the hotel I have never ceased to go there. Like a magnet I stuck. A home in a hotel!!!

The staff are outstanding extremly nice. Kuman, Aman, Sherry, Chris to mention but a few.

Whenever you visit London or want a hotel to stay, Rafayel is the place. Worth every penny to spend.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,287 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beaumont, Canada
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 8, 2010

Swanky!!! Expensive but gorgeous rooms with lots of new technology. It was still being finished with new construction when we stayed so a few things didn't work yet (massage heads in shower) but the comfort of the room made up for it. WiFi in the hotel. Restaurant expensive but fish & chips soooo delicious. Heliport is loud next to the hotel but couldn't hear it from in the room.

  • Stayed July 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Munich, Germany
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 8, 2010

The Rafayel on the Left Bank proved to be a little troublesome to stage a conference. While the staff is very helpful and trying to sort out many things, there are mostly not enough people around to fulfill your groups every need and unfortunately not all of them speak very well english.

The Conference room presents a beautiful view and will be very nice in spring and autumn, but too hot in the summer and very cold in the winter, due to faulty construction of the heating and air conditioning vent. We had to use portable heaters to keep the group warm.

While the food throughout lunch and coffee breaks was very well received, the restaurant offers are considered to be a bit too pricey for the quantity and quality provided.

Breakfast has a good selection and hot and cold food is available.

Best business feature about this Hotel is definately the free Wifi, so checking emails and working while on conference was no problem.

The rooms are spacey, but most are facing the parking area or restaurant front so curtains have to be closed all of the time, or you feel like you're sitting on a presentation plate.

The bathrooms have a lot of space and a nice shower selection.

The overall location for this Hotel is not the best. While located on the river, providing nice views, it is a 30 to 45 minute cab ride from the City, out Southeast with not much entertainment in the immediate vicinity. Public transport is walkable, but not the easiest way to get around.

In general, the stay was pleasant but not overly impressive. As a business location, I would probably not use the hotel again, due to the room layout, the noise from the helicopter landing space and for everything else that was going on.

  • Stayed December 2010, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rafayel, Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, December 9, 2010
Dear Guest,


Thank you very much for your review.



It is our customers’ constructive criticism that continues to help us to improve the quality of our services. We would however like to point out that for a small boutique hotel like ours, we employ 66 full-time and part time employees in these difficult times is a big number. Our conference facilities are unique that these overlook the river; may be one needs to see the all around services we offer at a unique rate; this is how we are called as a uniquely affordable luxury brand, this uniqueness of our presentation is only possible due to our ability to offer competitive advantage to our customers i.e. we try to use our perceived weakness ( i.e. opposite Chelsea Harbor on River Thames) of location to offer customer a unique experience of size, space, technology and value. You pay for no extras once in. from Wifi to bottled Rafayel water it is all free including welcome pastries and teas.



Secondly, when you choose Rafayel it is an informed decision you make. Battersea is your choice when you reserve, on the other hand, you also pay good value. Our prices are competitive – nearly 40%-50% of what is normally charged by other London hotels, with that you enjoy rooms that are twice the normal size. We would like to differ with you on your criticism that most of the rooms face the car park. We have very clear categories of rooms – the Mississippi, The Yangtze, The Amazon, The Thames and The Nile – if you select the lowest category room, the Mississippi, which is around 220 sq.ft., it offers an urban view but that is what you choose. A room of this size and quality, with 5-star amenities and services in London would cost you more than twice the price you paid at Rafayel including VAT. We have clearly explained on our website that there are rooms with urban views, river views and partial river views. To select a designated urban room and then incorrectly describe that all rooms face the car part is an unfair comment, when in fact there are nearly 20 rooms with full or partial river views. It all depends on what you select for few pounds more you could select Thames or Yangtze or anile suite even a river side huge apartment.



As far as commutes are concerned, we have a free shuttle service and employed 4 drivers. We have recently extended the shuttle service timings from 8:30 to 10:30. None of our competitors offer the same kind of service. On the other hand, Bus 170 outside the hotel takes you to Sloane Square in 10-12 minutes.



The most critical of reviews we get our very friendly, with the biggest flak on the location. However, our guests also appreciate that that is the price they pay which is excellent value for money.



On pricey food- this is not a fair observation in our humble opinion; to increase footfall and gain a status of destination restaurant which we have achieved in short span of few month our restaurant offers a 50% discount on food; we have earned nearly 920 reviews on Toptable.com that has given us a gold star rating. (Highest number of reviews for a ‘new restaurant’ in London in least time) The menu is lauded for its fineness and exceptional value, for example, a 220 gm Angus steak (that we purchase for between £5.50 each raw) costs our diners a mere £12.50 and is praised for its succulence and flavor.



We represent a corporate culture where we take all criticism and improvement from customers as key to our survival, something we can do others are part of our position and design, we assure you that all your recommendations are treated with utmost care and we react to anything that can be improved. We are improving our service standards and continue to work hard on those issues where we fall behind. We intensely thank you for your review that helps us to develop and keep us on our toes. In our hotel the ethos we are trying to instill is to be transparent, to reply with integrity and complete opens admitting our failings; saying sorry and be available to serve with honor and dignity 24/7. Our feedback from our customers suggest that most of them make their way as a result of our honest straight responses which hare unique that they are not standard but address the issues that our guests raise.



Once again, we remain at your disposal and thank you for your review and hope that you return to our hotel soon.



Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 7, 2010

The hotel is nice but I had to keep getting into central london and hence had to take a taxi from the hotel to the train station. They have shettle service but only until 7:30 in the evening which is a shame. If you need to be more in zone 1 and 2 then i would not recommend this place. Plus there is no shops around so you will be stuck in a remote place. Everything else was good.

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafayel, Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, December 9, 2010
Dear Sir;

We thank you for your review. We note that you have given us top rating on all the features of our hotel with the exception of location. However, the location is something you opt for when you come in and make an informed decision on choosing Battersea. We offer very competitive prices – 40%-50% of what other hotels normally charged for which you get twice the size of a normal London hotel room and 5-star amenities and services, with a 50% discount on food.

As far as the shuttle service is concerned, we are always looking on ways to improve our services on suggestions from valuable customers like you. After your suggestion we have begun to implement an on-demand shuttle service that extends from 8:30 pm to 10:30 pm.

Thank you once again for your feedback, though we think to rate us as ‘poor’ only because of our location after 5 star rating on rooms and others was a little harsh on our business. We look forward to your continued patronage.

We profusely thank you for bringing to us some issues that we have remedied immediately.

Location, location , location are three L's of any great real estate property, we are where we are, as crow flies only 2 minutes from Harrods but 10 minutes to lower Sloane street on bus 170, definitely not very central if you want to be central.

Thanks once again Sir;
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London
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 6, 2010

I stayed with my partner in this lovely hotel for one night during the week. I found very resonable offer on laterooms.com for £119 per night in this 5* hotel. Room was spacious, very clean in modern contemporary style. Location is not that great as take about 10 min from vauxall by taxi but views are amazing (make sure you book room facing river side). Absolutely would reccomend this hotel.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Stockholm
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2010

Stayed in Rafayel for the second time now. I travel to London a couple of times per year for various matters, professional and personal.
The hotel itself is brilliant. Nice rooms, gym, restaurant, technology of decent quality and views. We prefer the suite for studying and such but other rooms are of good size too. I've stayed in much more expensive hotels in london (langham,st martin) and have to say that the rooms are a bargain. I particularly like the bathrooms. Great beds, great claining staff. If possible, try to sound proof better between the interconnecting rooms in the suite. Minor detail, though.

Unfortunately the review doesn't end there.
Location is not very good if you're commuting to central london. A cab is some £20 to sloane sq area. If you use train/underground it is roughly 45-60 min to oxford circus. However, I feel this is adequately reflected in the price but maybe you don't want to spend time on a train if this is your first and only visit to london. For me, who travel frequently enjoy comfort and superior quality of the actual hotel rafayel is a very good option.
We ordered room service 4 or 5 times and every time we received the order something was missing. Also at one occation, saturday morning, we tried to call room service for 10 minutes but no one was picking up the phone so we had to phone front desk and they had to get hold of restaurant staff. Not good. I assume all of this was a one-off communication issue because a hotel with this ambitions cannot afford these mistakes.

So, if I were you trying to figure out whether this is a good option or not ask yourself: is the time spent commuting going to be a problem for the purpose of my stay? If no, this should be seriously considered for outstanding rooms and good value.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baku, Azerbaijan
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 4, 2010

Stayed in this hotel for the second time this year and although last time it was going through a soft opening on this occasion all aspects have dramatically improved. Staff are very friendly and helpful as is the Manager Iqbal who looks after the guests needs in an obliging manner. I stayed in an Amazon room and it was very large with Thames partial view and excellent standard of amenities-Large Flatscreen TV , plenty wardrobe space and lovely bathroom. Into the bargain the hotel also provide a fast free wi-fi internet service. Restaurant serves up excellent food although we noticed that yet again the menu was limited and was the same as our last visit. Location is very good with Clapham junction overground station just a 10 min walk although the Hotel provides a free shuttle service to both Clapham Junction and Clapham Common underground stations. The 170 bus also stops directly outside of the hotel and for a couple of pound you will be in London Victoria in 15 mins. All in all an excellent hotel in a quiet Riverside location.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rafayel on the Left Bank - Hotel & Spa

Address: 34 Lombard Road | Falcon Wharf, London SW11 3RF, England
Phone Number:
Location: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#49 Business Hotel in London
#75 Best Value Hotel in London
#135 Luxury Hotel in London
#199 Family Hotel in London
#201 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rafayel on the Left Bank - Hotel & Spa 5*
Number of rooms: 65
Official Description (provided by the hotel):
Rafayel on the Left Bank boasts 65 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.00 PM. ... more   less 
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Also Known As:
Rafayel On The Left Bank Hotel London
Rafayel On The Left Bank - Hotel And Spa
Rafayel On The Left Bank - Hotel & Spa London, England

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