My partner and I stayed at the Rafayel in early August 2010. I booked two nights and contacted the hotel and asked if they could do anything to make it special as it was my mans 40th birthday. I was stunned when they upgraded our room, provided beautiful cup cakes wine and a card plus a discount in the restaurant. So impressed was I that I booked a further night.
The staff are exceptional, the rooms are big, luxuriously fitted with thick carpets, multi jet shower and one of the most comfortable beds I've ever stayed in. The entertainment system was state of the art and the view was whilst not brilliant better than many I have seen in London.
The only thing which lets the hotel down a little is the location in that you aren't close to an underground but there is a free shuttle service which takes you to the overground station so it's no hardship.
The restaurant was a bit slow and the vegetarian options were very limited. My partner had a beautiful steak and still talks about it now.
I would definitely go back to this hotel and have recommended it to my friends. I would love to stay there again!!