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“Errol Helps Make This Hotel Nice” 4 of 5 stars
Review of Rafayel on the Left Bank - Hotel & Spa

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Rafayel on the Left Bank - Hotel & Spa
5.0 of 5 Hotel   |   34 Lombard Road | Falcon Wharf, London SW11 3RF, England (Clapham / Battersea )   |  
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Hotel amenities
Ranked #169 of 1,064 Hotels in London
Herefordshire
Top Contributor
71 reviews 71 reviews
65 hotel reviews
Reviews in 44 cities Reviews in 44 cities
72 helpful votes 72 helpful votes
“Errol Helps Make This Hotel Nice”
4 of 5 stars Reviewed June 8, 2010

Customer service was the real plus point for this hotel, Errol the concierge chap was truly super, he arranged for our car to be whisked off to the car park (£10 per night), he showed us to our room, telling us about the facilities like the restaurant, spa, gym etc that hotel had to offer along the way, showed us around the room gadgets and advised us which bus to catch to get to central London - You could certainly tell he loved his job.

Our room was very good size with all mod cons, bed was nice and comfy, pillows were just right.

We ate at the hotel restaurant because we arrived late food wasn’t bad, buffet breakfast good choice and nice to look out on the river to.

The fairy cake shop in the foyer was a good original idea.

We were in London for Chelsea Flower Show so location was great, a bus stopped right outside the hotel heading for Victoria – so took about 5 minutes for us to get to show ground.

We usually stay smack in the centre but for service and value for money we will definitely stay here again

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,264 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheshire
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 8, 2010

I reserved 2 Amazon rooms for June 05 2010 and I have to say after reading the hotels website and reviews, I was very excited about trying this hotel - we usually stay at the Mayfair in London - but we fancied a change. The valet was easy and lets be honest - £10 in London? unheard of! Check in was effortless, when I got to my room a member of house keeping was around and came in with me to show me everything and put all of my luggage on the stand. The room walls were 50% windows floor to ceiling with thing blinds which were great plus huge black-out curtains. The mini-bar was remarkably reasonable and was enjoyed lets say! and we had a partial view of the Thames which I loved. It is such a good and rare experience to walk into a hotel room nowadays and think WOW, this is exactly what happened. The bathroom is the most modern, tasteful and expensively finished I have seen in a very long time - and lord knows I want that shower at my house - fantastic! The bed was a large King and lets just say - I have emailed the hotel to find out which Hypnos bed it is as we are now looking at buying on. Crisp white sheets and very comprehensive TV system, our iPods hooked up in their Pure sound system the was piped into the bathroom. Well done Rafayel - we will be staying again and you have been highly recommended to alot of people already. I have changed my hotel view of London and now prefer to see the Thames and have the tranquillity that comes with it.

  • Stayed June 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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UK
1 review
5 of 5 stars Reviewed June 7, 2010

My wife and I stayed at Hotel Rafayel because we were visiting Chelsea Flower Show. We walked through Battersea park, along the Thames to Chelsea. Could'nt have been easier. The hotel was modern, our room was lovely and plush and we came away very relaxed.

My wife tried the spa and says the massage was the best she's had...the Neom toiletries wer pretty good too!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 6, 2010

I was planning a short break in London with my 5yr old son, so wanted a hotel room a bit bigger than a shoe-box! Having read a cople of reviews on here, I chose Rafayel - and wasn't disappointed! The hotel is much cheaper than central hotels and absolutely fantastic! Our room was enourmous! It was an Amazon Suite and had a double bed with plenty of room to walk around it, the wardrobe and 'mini bar area' were in a seperate part of the room whic could have fitted another double bed! The bathroom was huge with a great power shower with bodyjets! The bed itself was supremely comfy with the most squashy amazing pillows! Climate control made the room comfortable in the mini heat wave of last week! The tv was perfect and I could lie in bed and adjust the lighting and climate control from the tv remote! The mini bar wasn't overly priced for wine, although a spirit and mixer were a bit steep! Staff were low-key and friendly, not over the top which I liked. We didn't have breakfast as my son isn't a big eater, but the restaurant looked very nice and the selection looked good! The location is right next to the Thames, our room wasn't river view, but was lovely and bright. Public transport isn't too close - the nearest tube is about 2miles away - but the hotel offers a drop off to Clapham Common tube which is only then about 10 minutes into central London. Coming back in the evening, we caught a tube to Vauxhall and hopped on a 344 bus which stopped 5mins walk from the hotel. All in all, only 10-15mins from Central London. When we arrived i caught a cab from Euston as it was late evening, this cost £20 to the hotel. We got comlimentary cheesecake on arrival which was a nice touch! I only had 2 little complaints - 1 was the £50 per night deposit they required on checking in which hadn't been mentioned - single mum on a budget this could have caused me problems, but luckily I had a trusty credit card! The other was the naff hairdryer! I'd had a fantastic shower and was all wrapped up in lovely supplied waffle dressing gown and slippers and came to dry my hair ... and it was a naff travel hair dryer!
All in all - absolutely great! I'd go back tomorrow!!

  • Stayed June 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belgium
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 3, 2010

First of all, we got a very good rate for a 'family room' of around 100 pound. Making the reservation and check-in was complicated due to inefficiency of the hotel staff. We booked on the website and provided credit card details to guarantee the room. The day before our arrival we received a phonecall from the hotel requesting the security code of my credit card to guarantee the room (again ?). I really didn't feel like passing that on to a stranger on the phone, so I sent an email to the hotel, providing this code. Upon arrival at the hotel, they requested my credit card to block a guarantee for the room. I wonderded if they actually had blocked 3 guarantees now or if they were just really inefficient. After check-in (after 2 PM so the room should have been ready) we were requested to take a seat while they checked if the room was ready. Then they told us the room was ready and that someone would come a take us to the room. After ten minutes in the lobby I went to the reception to ask for the key, but the lady told me someone was coming. Five minutes later (we had just been in the car for 7 hours with a child, so a little unpatient) I went to the reception and demanded the key (ready to leave if she wouldn't give it this time) so we finally received the key and could go to our room. Travelled a lot around the world but never been to a hotel were they won't give you your roomkey when you check in.
The room was nice. No river view (you have to pay extra). Huge bathroom, great shower. No goodies (shower cap, Kleenex,...) just liquid soap and bodymilk. Very dusty though (see pictures). Good bed. The extra bed was kind of cheap and just fitted our 6-year old but if an adult sat on it to read a story it flipped over. A busy road in front of the hotel so some street noise (motorbikes, emergency vehicles) in the early morning.
Windows are the kind that do not open so the only fresh air you'll get is from the airco.
In room coffee maker but our coffee what not refilled after the first night so we only had coffee on the first day.
Our son loved the heli-port that's just next to the hotel.
Free shuttle to Clapham junction (train station - not underground) were you can take the train to Waterloo or Victoria. Shuttle is a bit of a 'struggle' at the reception as there is no system and a lot of request in the morning. You could also take a bus to Victoria just in front of the hotel, but there's a lot of traffic on the bridges, so it takes a while to get to the city center.
Reception is understaffed overall. Only one person handling check-in, check-out, incoming phonecalls, deliveries, shuttle request and taxi request.... So be prepared for waiting around there. But there's free water and lovely homemade ice-tea at the reception.
Parking valet was smoothly and only 10 pound/night, so cheap and easy.
We never checked out breakfast at the hotel (they never pointed out that there was a breakfast room in the next building and no information map in our hotel room) but you can have delicious breakfast at Jamie Oliver's Recipease near Clapham Junction.
Check-out in the hotel was a long wait, again they needed the creditcard (fourth time for one stay) and not a nice word. Not a 'how was your stay' or 'did you enjoy the room'. When you walked into the hotel, the people at the reception never looked up or said hello. The bell boy that drives the shuttle is very nice and helpfull though. But they really should work on the reception staff and do better cleaning. Rooms were very big for London standards but not as huge as they look on the website so I've added some pictures. We were on the 3rd floor. Might stay again if they keep this low rates but never at a full rate.

  • Stayed May 2010, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2010 via mobile

Location: horrible. Didn't feel safe walking around outside and not much to do nearby. Hotel provides complimentary service to nearby stations so that gives an idea of how useless the location is.

Room ok, very small and the windows leave you very exposed. Either you close the curtain, therefore no view or light, or you accept that everyone can look in. For this layout, you'd really expect one way glass.

Staff ok but clueless. Food at Banyan the hotel's restaurant was petty rubbish.

I won't be returning

  • Stayed May 2010
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafayel, Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, June 9, 2010
Dear Guest,

Thank you for your review on Hotel Rafayel. We have already written to you explaining all the issues you have highlighted in your review. Our guests’ comments are very valuable to us and we use them diligently to improve our services and standards. In the spirit of hospitality and courtesy, we are the first to acknowledge any oversight on our part, if any, and do our utmost to make up to our guest. And in other instances, clarify any misunderstanding by giving factual account of events.

A thorough investigation was carried out by the senior management on your complaints with regards to your check in and credit card details. You made a non-refundable, non-cancellable booking through our website. When we tried to charge your credit card in advance, we were unable to because we did not have the 3-digit security code which you were unwilling to give over the phone, but that is completely understandable. As then agreed with you, our Reception sent you an email confirming she was the hotel staff, but we never received your email reply with the security numbers.

You entered the hotel at 1:53 pm and upon arrival the Reception asked for your credit card for preauthorization only, which is a hotel policy that you were fully informed about. As check in time is 2.00 pm your room was being prepared as the previous guest left slightly alter than 12.30, because we had to furnish it with the extra child’s bed and ascertain beds optimum position in the room which is designed as a double, our Reception coordinated with Housekeeping to ensure that it would be ready with minimum delay. Our normal charge for the extra bed is £30 but this was waived at the time of booking as a gesture of goodwill to make your stay is valuable and rewarding as possible. These additional requirements do take time and we beg our clients patience , we try to go out of the way to make them happy but if in the process in cases where delay is purely due to extra demand where we have not even benefitted if we inadvertently make omissions of preparation the extra ordinary circumstances should be taken into consideration.

As far as giving you your room key is concerned, our Reception was only waiting for the bellboy to escort you to your room rather than have you go up unaccompanied. During the entire time, you were offered refreshments to make your delay as comfortable as possible, we have our cup cakes and ice tea always available for every check in customer. Our system and CCTV registers that we were able to check you in at 2:19 p.m.

We do not charge 5-star prices, in keeping with our claim of offering “affordable luxury.” Our rates are one-third or a quarter of what other luxury hotels in London offer. Having said that, we are the only hotel in London to have earned more than 105 reviews in a small span of 6 months and 300 reviews for our restaurant on coveted top table site, which is considerable sign of the value of luxury and services we offer.

On your comments and photos of the room you stayed in, the narrow-angled awkwardly focused pictures you took are of an unprepared room in the morning it is a distorted image of room size and quality. The total square footage of the room 305 is 360sqft with huge bathroom. Average room size in London hotels is 210-220 sqft.


We are an eco-friendly hotel with no-plastic policy and minimum utilization of paper. But our beauty products are one of the finest and most expensive from Neom that have a retail price of £29. We do not compromise on quality of products and state-of-the-art technology that the hotel is equipped with, which even our fiercest of critics acknowledge. But our compromise on the plastic “goodies” saves waste of a harmful 380,000 plastic non-biodegradable bottles and accessories a year; even drinking water is provided in glass bottles. Our whole mission statement is about our eco-conscious principles and we try our best to maintain the no-plastic policy and absolute minimum waste of paper.

As a still-new hotel, we may have certain issues and we are not perfect for our location and our service but we are eager to compensate for our shortcomings and we do go out of our way, our replay to you is a part of our effort to let you know that we continue to address and rectify shortcomings we see in our service, but we take great pride in the superior excellence of affordable luxury Rafayel offers. We also pride in the fact that we have in no way made any misrepresentations on our website to mislead our clients, rather we highlight negative views in red for those who visit our website to ensure transparency and honesty.

Thank you for staying with us, and our sincerest apologies for the inconvenience caused due to the delay in your check-in.

Kind regards,

Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 1, 2010

Well hubby and I decided we wanted a few days away South of the river and decided to browse the net to see what was available. Well as someone who loves luxury we came across this 5 star hotel in Battersea. I had never heard of it before and delved deeper to find it was a new ECO hotel opened from December 2009. Well why not try it but first see if they have any accessible rooms. To our pleasure they had the Amazon room which we said yes to and hoped that when we arrived it really was accessible. With that I meant accessible shower with rails and seat. Some say they are when alas they are not...

The taxi came for us and we set about our journey to Lombard Road the taxi driver had never heard of this hotel and it didn't even show on their maps but by keeping a look out we finally found it. The Hotel is in a tower block over many floors but the Hotel only takes up 3 of those floors the rest are apartments.
The staff were very friendly and we made our way to the room. It was very pleasing to the eye.. large clean and smelt very very fresh. The bathroom was spacious and had a very lovely smelling hand and shower gel and hand cream. The shower was a wheel in shower with a door that opened in a couple of angles The only thing we did tell the owner was that a handrail would be a good idea in this area for a disbaled person that could also stand but was shaky on their legs like my husband and Mr Latif agreed made a note and told us that he would make sure on our next visit it would be there.. :))

The 2nd day we had to ask the housekeeping to clean our room as at 4pm it had still not been done but it was soon remedied once we informed reception.

Well We will definately be staying again and the courtesy bus to Clapham Junction or Clapham Common is a bonus and they will pick you up if you call them up to a certain time...It used to take you to Sloane Square but traffic and bridge closures has halted this at this time.

Once again Thanks to the great staff and see you all again soon.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rafayel on the Left Bank - Hotel & Spa

Address: 34 Lombard Road | Falcon Wharf, London SW11 3RF, England
Phone Number:
Location: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#44 Business Hotel in London
#83 Best Value Hotel in London
#126 Luxury Hotel in London
#199 Romantic Hotel in London
#207 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rafayel on the Left Bank - Hotel & Spa 5*
Number of rooms: 65
Official Description (provided by the hotel):
Rafayel on the Left Bank boasts 65 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.00 PM. ... more   less 
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Also Known As:
Rafayel On The Left Bank - Hotel And Spa
Rafayel On The Left Bank Hotel London
Rafayel On The Left Bank - Hotel & Spa London, England

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