Customer service was the real plus point for this hotel, Errol the concierge chap was truly super, he arranged for our car to be whisked off to the car park (£10 per night), he showed us to our room, telling us about the facilities like the restaurant, spa, gym etc that hotel had to offer along the way, showed us around the room gadgets and advised us which bus to catch to get to central London - You could certainly tell he loved his job.
Our room was very good size with all mod cons, bed was nice and comfy, pillows were just right.
We ate at the hotel restaurant because we arrived late food wasn’t bad, buffet breakfast good choice and nice to look out on the river to.
The fairy cake shop in the foyer was a good original idea.
We were in London for Chelsea Flower Show so location was great, a bus stopped right outside the hotel heading for Victoria – so took about 5 minutes for us to get to show ground.
We usually stay smack in the centre but for service and value for money we will definitely stay here again