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“Ok, but there's a lot better for £110” 3 of 5 stars
Review of Rafayel on the Left Bank - Hotel & Spa

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Rafayel on the Left Bank - Hotel & Spa
5.0 of 5 Hotel   |   34 Lombard Road | Falcon Wharf, London SW11 3RF, England (Clapham / Battersea )   |  
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Ranked #237 of 1,052 Hotels in London
Certificate of Excellence
2 reviews
1 helpful vote 1 helpful vote
“Ok, but there's a lot better for £110”
3 of 5 stars Reviewed June 2, 2010

Location: horrible. Didn't feel safe walking around outside and not much to do nearby. Hotel provides complimentary service to nearby stations so that gives an idea of how useless the location is.

Room ok, very small and the windows leave you very exposed. Either you close the curtain, therefore no view or light, or you accept that everyone can look in. For this layout, you'd really expect one way glass.

Staff ok but clueless. Food at Banyan the hotel's restaurant was petty rubbish.

I won't be returning

    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafayel, Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, June 9, 2010
Dear Guest,

Thank you for your review on Hotel Rafayel. We have already written to you explaining all the issues you have highlighted in your review. Our guests’ comments are very valuable to us and we use them diligently to improve our services and standards. In the spirit of hospitality and courtesy, we are the first to acknowledge any oversight on our part, if any, and do our utmost to make up to our guest. And in other instances, clarify any misunderstanding by giving factual account of events.

A thorough investigation was carried out by the senior management on your complaints with regards to your check in and credit card details. You made a non-refundable, non-cancellable booking through our website. When we tried to charge your credit card in advance, we were unable to because we did not have the 3-digit security code which you were unwilling to give over the phone, but that is completely understandable. As then agreed with you, our Reception sent you an email confirming she was the hotel staff, but we never received your email reply with the security numbers.

You entered the hotel at 1:53 pm and upon arrival the Reception asked for your credit card for preauthorization only, which is a hotel policy that you were fully informed about. As check in time is 2.00 pm your room was being prepared as the previous guest left slightly alter than 12.30, because we had to furnish it with the extra child’s bed and ascertain beds optimum position in the room which is designed as a double, our Reception coordinated with Housekeeping to ensure that it would be ready with minimum delay. Our normal charge for the extra bed is £30 but this was waived at the time of booking as a gesture of goodwill to make your stay is valuable and rewarding as possible. These additional requirements do take time and we beg our clients patience , we try to go out of the way to make them happy but if in the process in cases where delay is purely due to extra demand where we have not even benefitted if we inadvertently make omissions of preparation the extra ordinary circumstances should be taken into consideration.

As far as giving you your room key is concerned, our Reception was only waiting for the bellboy to escort you to your room rather than have you go up unaccompanied. During the entire time, you were offered refreshments to make your delay as comfortable as possible, we have our cup cakes and ice tea always available for every check in customer. Our system and CCTV registers that we were able to check you in at 2:19 p.m.

We do not charge 5-star prices, in keeping with our claim of offering “affordable luxury.” Our rates are one-third or a quarter of what other luxury hotels in London offer. Having said that, we are the only hotel in London to have earned more than 105 reviews in a small span of 6 months and 300 reviews for our restaurant on coveted top table site, which is considerable sign of the value of luxury and services we offer.

On your comments and photos of the room you stayed in, the narrow-angled awkwardly focused pictures you took are of an unprepared room in the morning it is a distorted image of room size and quality. The total square footage of the room 305 is 360sqft with huge bathroom. Average room size in London hotels is 210-220 sqft.

We are an eco-friendly hotel with no-plastic policy and minimum utilization of paper. But our beauty products are one of the finest and most expensive from Neom that have a retail price of £29. We do not compromise on quality of products and state-of-the-art technology that the hotel is equipped with, which even our fiercest of critics acknowledge. But our compromise on the plastic “goodies” saves waste of a harmful 380,000 plastic non-biodegradable bottles and accessories a year; even drinking water is provided in glass bottles. Our whole mission statement is about our eco-conscious principles and we try our best to maintain the no-plastic policy and absolute minimum waste of paper.

As a still-new hotel, we may have certain issues and we are not perfect for our location and our service but we are eager to compensate for our shortcomings and we do go out of our way, our replay to you is a part of our effort to let you know that we continue to address and rectify shortcomings we see in our service, but we take great pride in the superior excellence of affordable luxury Rafayel offers. We also pride in the fact that we have in no way made any misrepresentations on our website to mislead our clients, rather we highlight negative views in red for those who visit our website to ensure transparency and honesty.

Thank you for staying with us, and our sincerest apologies for the inconvenience caused due to the delay in your check-in.

Kind regards,

Hotel Management
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1,446 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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13 reviews 13 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 1, 2010

Well hubby and I decided we wanted a few days away South of the river and decided to browse the net to see what was available. Well as someone who loves luxury we came across this 5 star hotel in Battersea. I had never heard of it before and delved deeper to find it was a new ECO hotel opened from December 2009. Well why not try it but first see if they have any accessible rooms. To our pleasure they had the Amazon room which we said yes to and hoped that when we arrived it really was accessible. With that I meant accessible shower with rails and seat. Some say they are when alas they are not...

The taxi came for us and we set about our journey to Lombard Road the taxi driver had never heard of this hotel and it didn't even show on their maps but by keeping a look out we finally found it. The Hotel is in a tower block over many floors but the Hotel only takes up 3 of those floors the rest are apartments.
The staff were very friendly and we made our way to the room. It was very pleasing to the eye.. large clean and smelt very very fresh. The bathroom was spacious and had a very lovely smelling hand and shower gel and hand cream. The shower was a wheel in shower with a door that opened in a couple of angles The only thing we did tell the owner was that a handrail would be a good idea in this area for a disbaled person that could also stand but was shaky on their legs like my husband and Mr Latif agreed made a note and told us that he would make sure on our next visit it would be there.. :))

The 2nd day we had to ask the housekeeping to clean our room as at 4pm it had still not been done but it was soon remedied once we informed reception.

Well We will definately be staying again and the courtesy bus to Clapham Junction or Clapham Common is a bonus and they will pick you up if you call them up to a certain time...It used to take you to Sloane Square but traffic and bridge closures has halted this at this time.

Once again Thanks to the great staff and see you all again soon.

  • Stayed May 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
5 of 5 stars Reviewed May 31, 2010

This is the first time in a long time we have been truly amazed by such a stunning hotel. This 5 star gem really does come highly recommended. From the stunning views in the bedroom with panoramic river views, the beautiful scene across the river in the bar/restaurant to the relaxing shesha lounge this place offers the perfect romantic get away for young couples. The staff has exceptional customer service and we also had the pleasure of meeting the owner who made us feel extremely welcome! The only regret we have is not being able to stay any longer!! Thank you all in the Rafayel hotel; for making this one of the best we've had in London...we will definitely be seeing you again!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
26 reviews 26 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 31, 2010

Booked to stay here after spotting it in Telegraph magazine and then reading the TA reviews. It is not a fashionable location but on arrving at the Rafayel our car was whisked away and we located our Nile Suite (room 207) with amazing views out on to the Thames - fabulous suite, we loved it. Went to check out the rest of the hotel (courtesy of a lovely member of staff) and were just wowed! From the cupcake shop to the florist, the library to the gym, the cigar terrace to the jacuzzi, the owner really has tried to consider all a guest might want and more. We were wondering what kind of person the owner might be when just as we were going into the restaurant for dinner a gentleman told us he was the owner of the Rafayel. We had a really interesting chat and later he sent over two glasses of champagne to our table - I have never had that kind of treatment before, it was just so memorable! The only let down for me was the evening meal - the menu is Asian Fusion - well Asian fused with English, a mish mash that doesn't really work in my opinion. I had an uninspired crispy king prawn salad (where was the 'crispy'?) and a duck breast with a mango and melon compote with a raspberry sauce (it was £18.55 - gasp - terribly overpriced for not much). My husband thoroughly enjoyed his kebab and lamb biryani however - maybe the menu should just be Asian or have an English section without trying to combine the two, it was all a bit eclectic. However, on recommendation of the waiter I had the cheese mousse with a whisky toffee sauce for pudding - tasted better than it sounds!! Great nights sleep - hoorah, at last a hotel room which isn't stiflingly hot - this morning my husband enjoyed a massage in the spa whilst I took in the sights of the left bank and came away from the hotel with some cupcakes as a souvenir! As its an 'eco friendly' hotel I hate to say but I did miss some of the extras that you get with superior hotels - I missed not having any reading material in the room and I missed unpacking the bathroom smellies, shoe cleaning cloth and sewing kit when I got home!!! I would recommend staying here if you fancy something different from the big corporate London hotels but I would check what room you have before you arrive as some bedroom views are more desirable than others!

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 31, 2010

My husband and I have recently stayed at this very chic hotel. Having recently been built everything was clean, well laid out and presentable. The hotel staff could not have been more accomodating. Check-in was painless and easy (we had not booked but arrived on the off-chance), The evening reception staff were especially helpful when we ask if we could move rooms because of the noise from the air-con when off (but that is because of my sensitive ears not the because of a a fault). They could not have been more accomodating - thank you!. We had a very good room, very high tech, it even had a jet lag lighting system (although we didnt know how to work it - not that we needed too!), and an internet access and ipod docking station. Floor to ceiling windows with blinds and curtains. Bath with robes/slippers/ fixed toiletries and two types of shower over and the and a flat screen tv (didnt get to watch it though). The bed was so comfortable, as was the duvet and pillows. Apart from some noise coming through the door (we were near the stair-well), we both had a good night sleep.
LOCATION - didnt worry us, we had a car!
VALUE FOR MONEY? At the moment 'YES' the room rates are good value, although if room rates increase to advertised rack rate, I'm not too sure if 'value for money' would apply! I do hope they remain competitive - I would very much like to stay again.
Just one or two things that I think should have been included in the room - box of tissues, shower cap, instructions on how to use the lighting system, jet-lag lighting etc and a hotel guest information guide . These are only suggestions, and I would definately recommend this hotel to anyone - either business or leisure traveller.

  • Stayed May 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
44 reviews 44 reviews
42 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed May 31, 2010

As a family we travel quite a bit ranging from 3* to 5* and I have NEVER had to pay to have a bigger room due to the hotels lack of experience/mistake. Long story short, I booked what they have advertise as a family room, I told them about my children and what type of room I would need WELL BEFORE ARRIVAL DATE, upon check in we were shown to the room which was clearly too small to the point of dangerous, I went to reception to ask to be moved and apparently the room that would have been suitable for us was occupied so was shown another room that was a little more expensive but had the audacity to be told I would have to pay!?!?!? While I will admit the charge was only a few pounds and I ended up paying only because I wanted a quiet life, considering it was their mistake for not keeping a room aside that could feesably fit an extra bed i thought this was quite cheeky to say the least. Upon check out I explained the "issue" to the man on reception, and although appeared to be concerned he was not and then had the cheek to say "oh if I could refund you the upgrade charge I would" now I have stayed in many hotels, this year alone to date I have stayed in 15 different hotels for various lengths of time, plus in my youthful days I used to work on FOH in a hotel, so I know for a fact if he wanted to take off the charge he could have my husband handn't even paid at that point. Greed seems to be the main focus at this hotel and have very little concern for keeping guests, I was also unimpressed by the bathroom TV not working, again before booking I expressed that this was one of the reasons that swung it for me booking this hotel, and nothing was mentioned about the TV's not actually working and have not been for some time, again I feel something like this should be honestly explained at the time of booking but they only seem interested in getting your booking/money.

Dispite my issues, I do like to try and be as fair as possible and on a plus side, the hotel rooms do have the "WOW" factor, the bathrooms are huge, infact I do think its a waste of space, but it was nice and quite rare to find such big bathroom, bed was very comfy and huge (if you request the king bed as the rooms do not all have king beds), the hand/body wash was beautiful and the jacuzzi was really nice, and the room overall was very nice. If you do not have your own laptop they can loan you one at reception which I think is a really good idea, but that may just have been because the one in the library was not working. The breakfast was ok, the staff were very nice and they made the tastiest made to order scrambled eggs I have had in a long time.

However if one has ever stayed in a true 5* (just the night before I was at the Waldorf) you will be disappointed here. There was no turndown service, no tissues in bathroom or anywhere in the room at that, no facecloths, tatty looking waffle bathrobes, no clock, not even on the TV, no welcome/info pack on the hotel, and no room service menu all these things you could easily find in most 4* hotels so why they are not in a 5* is beyond me, yes they have only been open for 5 months, but there are some things that should be in the rooms from day one.

Overall I would say this hotel has lots of style but no substance, customer service/receptionists is so-so but nothing like you would get at the Waldorf, The Dorchester or the Arch. At the moment with the rates they are charging they can just about get away with all that I pointed out, staff also need to hold their hands up and admit when they make a mistake instead of trying to make the guest feel bad and then charge them for it.

Would I stay here again? I probably would have if it wasn't for the fact that i had to pay to go into a bigger room due to their mistake and the outright lie the guy at checkout told me about not being able to refund the charge, greedy and dishonest staff = A never again to be visited, for me.

  • Stayed May 2010, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Top Contributor
96 reviews 96 reviews
39 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed May 30, 2010

We normally stay in a more central location when staying in London and decided it was time for a change a really cool hotel with a nice feel to it.

Did not spend to much time in the hotel as the Kings Rd/Fulham Rd not to far a walk from the hotel but for the time we did spend we liked our time here.

Would stay again.

  • Stayed April 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Rafayel on the Left Bank - Hotel & Spa

Address: 34 Lombard Road | Falcon Wharf, London SW11 3RF, England
Phone Number:
Location: United Kingdom > England > London > Clapham / Battersea 
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#54 Business Hotel in London
#71 Best Value Hotel in London
#172 Luxury Hotel in London
#219 Family Hotel in London
#258 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Rafayel on the Left Bank - Hotel & Spa 5*
Number of rooms: 65
Official Description (provided by the hotel):
Rafayel on the Left Bank boasts 65 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.00 PM. ... more   less 
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Also Known As:
Rafayel On The Left Bank Hotel London
Rafayel On The Left Bank - Hotel And Spa
Rafayel On The Left Bank - Hotel & Spa London, England

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