We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service and lovely hotel” 5 of 5 stars
Review of Rafayel on the Left Bank - Hotel & Spa

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Rafayel on the Left Bank - Hotel & Spa to your Saves list
Rafayel on the Left Bank - Hotel & Spa
5.0 of 5 Hotel   |   34 Lombard Road | Falcon Wharf, London SW11 3RF, England (Clapham / Battersea )   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Ranked #207 of 1,064 Hotels in London
Certificate of Excellence 2014
Manchester, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Great service and lovely hotel”
5 of 5 stars Reviewed yesterday NEW

What a lovely hotel and what great service. The hotel team were there on hand if needed and gave great service. The room I stayed in was fabulous and very comfortable with great views of the Thames. Easy to get to central London and good value for the quality of this hotel.

Thank you

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,341 reviews from our community

Traveler rating
    825
    302
    145
    46
    23
See reviews for
104
691
77
235
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This hotel is great for a stay in London. Price is really good, and the beds are comfortable. We've stayed here twice now and always have a great welcome from friendly staff.
Valet parking of your car for £15 overnight is quite good compared to the car parking prices of London.
There are however, some downsides. The hotel is located a fair walk from any tube or train stations, which means that unless you really fancy a walk through a grotty neighbourhood at whatever hour you turn in, you'll have to pay for a taxi. There is a complimentary shuttle service for guests, but you need to book in advance, and we've always found it booked out before we get there.
If you get a front-of-house room, you'll be looking out onto a road. Whilst this isn't too bad as it's a quiet road, some rooms have actually got fairly good views of the river. Ask for one and i'm sure you'll be placed well.
All the rooms have entertainment panels on the wall with USB, 3.5mm jack, HDMI, and RCA plugs. This is fantastic if you're planning to stay for a while and play console games on the in-room TV. The panel also connects to the speakers embedded in the ceiling so you can have a single audio source like your ipod playing in the bedroom and bathroom at the same time in great quality.
Breakfast is not included unless you pay a bit extra, which you may expect to come as standard with the room - so bear this in mind. We don't generally eat breakfast so it didn't bother us too much.
Overall a very pleasant stay and very quiet.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malcolm_Bass, Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, 2 days ago
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. We appreciate and value our guests feedback and have made note of the shuttle service comment in your review; we apologize that you were unable to make use of our free shuttle service during your stay and hope on your next visit we are better able to accommodate you. We are pleased to hear you enjoyed your stay with us at the Hotel Rafayel.

We would be delighted to welcome you back at the Hotel Rafayel. Thank you once again.

Kindest regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A romantic weekend in London. Had one of the "Thames rooms" overlooking the River..floor to ceiling windows (note that they are not one way windows!) and a large room/suite. Didn't use the restaurant so can't comment on that, but room was very good and location works well..10min walk to tube then easy connections into Central London.

Room Tip: Thames Rooms have superb views over the river.
See more room tips
  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malcolm_Bass, Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, 2 days ago
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. We are pleased to hear you enjoyed your stay with us at Hotel Rafayel.

We would be delighted to welcome you back at the Hotel Rafayel. Thank you once again.

Kindest regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Booked this hotel for an anniversary night in town last week.
Room was superb, and they even put a little card and some chocolates out for our anniversary which was a nice touch!
Showers were a bit complicated to use - despite clear instructions i still managed to get a full frontal spray of ice cold water!
Spa was pretty nice, good jacuzzi, sauna and gym, although the steam room was a bit dated and smelled a bit stale.
The restaurant was lovely too, and all the staff were really pleasant.
Location is great too, some people seem to think it is too far out of central, but you are just down the road from Clapham, with easy access into the very centre of town, and especially by car it is very easy to access.
Overall, thoroughly enjoyed our stay and would definitely recommend it.

Room Tip: The thames rooms are a bit more pricey, but well worth it!
See more room tips
  • Stayed February 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malcolm_Bass, Guest Relations Manager at Rafayel on the Left Bank - Hotel & Spa, responded to this review, 3 days ago
Dear Guest,

Thank you for taking the time to post your review on Tripadvisor. We are pleased to hear you enjoyed your stay at the Rafayel.

We are sorry you struggled with our showers; we will try to see how we can improve on posting clearer instructions.

We would be delighted to welcome you back at the Rafayel. Thank you once again.

Kindest regards,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW

I have just read the previous stay, im currently staying at Rafayel at the moment, and have a spa package booked.

I am seeing the spa its nearly a 3000 sq facility with a steam room and a sauna and a jacuzzi and a hydrotherapy pool, where you swim against a current.

It is a small spa, its not a virgin spa. However Hotel Rafayel is a small boutique hotel. But it is a very clean decent spa, i have attached some photos above for people to judge, as far as the rooms are concerned, im staying in room 121 which is there Thames Category, which i paid extra for, i had a beautiful massage which i paid £75, which is great value

Thanks

  • Stayed February 2015
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Ibofyen go for dinner at Rafayel. The menu is very well diversified and offers a good selection of dishes and "styles". I generally have scallops as a starter, the angus steak as a main and apple tarte as a dessert.
Scallops are good but i think that the steak and the apple tarte deserve special attention. These two dishes are in fact (and i am not exagerating) the top quality you can have in London. Especially the steak is extremely tender and juicy.. My wife usually orders the mixed grill as a stater and chicken tikka masala as a main. I never tried any of these dishes but they look great and she confirms they are also tasty. From inside the restaurant you can see the thames flowing peacefully in front of you and the lights on the other bank... The bill Is very reasonable because at Rafayel if you order 2 dishes from a la carte menu, you have 50% discount...!!!

  • Stayed February 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Came here for a nice relaxing spa weekend and paid extra for the bathtub and views. When we arrived the reception staff looked at us standing for 10mins with our bags and said "Are you checking in!?" I don't know why else someone would come in with bags standing in the lobby! Went to our room and it was on the first floor, no bathtub and a view of the street it was a ridiculous corner room and the bed filled the entire space. We requested to change rooms but again they put us into a room far away connected to another room only seperated by a door! The people next door were having a rave and the rooms were not sound proof! We went down to the spa is was the worst spa I've ever seen, cold tiny pool, tiny steam and sauna which could not accomodate the number of guests we found ourselves taking it in turn using the facilities not what a couple would expect! We had enough and decided not to stay. Would not reccomend.

  • Stayed February 2015
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Rafayel on the Left Bank - Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rafayel on the Left Bank - Hotel & Spa

Address: 34 Lombard Road | Falcon Wharf, London SW11 3RF, England
Phone Number:
Location: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#51 Business Hotel in London
#97 Best Value Hotel in London
#146 Luxury Hotel in London
#201 Family Hotel in London
#229 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Rafayel on the Left Bank - Hotel & Spa 5*
Number of rooms: 65
Official Description (provided by the hotel):
Rafayel on the Left Bank boasts 65 designer "smart" rooms, champagne bar, riverside restaurant and conference facilities, exhibition spaces as well as the latest spa and beauty treatments and gym. Rafayel is one of the world's most advanced luxury green hotels and proves that hotels can dramatically reduce their carbon emission output without compromising on five-star luxury, quality or comfort. Located on the River Thames at the heart of London's most dynamic riverside development, with sweeping views across to Chelsea Harbour, Rafayel is minutes from the shopping areas of Sloane Square and Knightsbridge and is close to Victoria Station and London's major attractions. Rafayel provides a free shuttle service to and from Clapham Junction and Clapham Common on Northern line every 30 minutes from 7.30 AM to 10.00 PM. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Agoda, Cheap Tickets, HotelTravel.com, Travelocity, Priceline, TripOnline SA and Odigeo so you can book your Rafayel on the Left Bank - Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Rafayel On The Left Bank Hotel London
Rafayel On The Left Bank - Hotel And Spa
Rafayel On The Left Bank - Hotel & Spa London, England

Owners: What's your side of the story?

If you own or manage Rafayel on the Left Bank - Hotel & Spa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.