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“The worst hotel I have ever stayed in” 1 of 5 stars
Review of Park Grand London Paddington

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Park Grand London Paddington
4.0 of 5 Hotel   |   1 Queens Gardens | Bayswater, London W2 3BA, England   |  
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Ranked #362 of 1,049 Hotels in London
Cambridge, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
“The worst hotel I have ever stayed in”
1 of 5 stars Reviewed January 2, 2014

My boyfriend and I had booked this hotel for our anniversary, and were really excited to get there as the reviews were pretty good and we loved the modern look and feel to it. As soon as we got to the reception to check in, the problems started.

The gentleman at the front desk informed us that due to a 'system error' they had overbooked and that they were going to offer us an alternative at their 'sister hotel' down the road, which was a Best Western and operated under the same management. We agreed to check out the rooms, but were not impressed. The decor was much more old fashioned and the rooms were TINY. After being shown 3 rooms we went back to the reception to reluctantly accept one of them. We made our feelings very clear that this was not the room we had paid for and none of the amenities were available to us. Then, out of nowhere, they happened to have a 'cancelation' so we were finally given the room we had paid for, after an hour of running around like headless chickens. We got the impression that this was common practice since they operate under the same management, as we saw couple after couple being escorted to the sister hotel whilst we were looking at rooms, one couple leaving just before we got our newly 'cancelled' room. Very, very suspicious.

Back to square one with unnecessary fuss, we noticed that the cooler system in our room was extremely loud - we thought we could sleep through it so ignored it and went out to dinner. However it was so loud that we couldn't sleep at all! We woke up exhausted the next morning and told reception, however nothing was done, so our second night was spent in the same turmoil. Having had enough around midnight, we went down to reception and they switched us to another room. The room however had a faulty thermostat or something of that nature, and we BOILED to death for the whole night! The joke was that every time we tried to open the window, the cooler would start blowing out hot air, and we had no way of turning the fan off without boiling!

All in all, it was the hotel from hell. In the spirit of giving a fair review however, I have to say the breakfast was very nice: hence the earning of this 1* rating.

Overall, the staff, although polite, were very impersonal and did not offer us any compensation for our experience. Hence, we will not be returning to this hotel any time soon!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review, January 10, 2014
Dear Guest,

Your feedback is very much appreciated.
I am sorry to know that your experience with us was not a good one. I would appreciate if you could contact me directly in order to discuss your experience and to understand the situation in depth.
Once again, please accept our sincere apologies and I hope that you will get in touch with me or will be kind enough to write to me at nitish@shaftesburyhotels.com in detail for me to understand the issue and to take the necessary steps accordingly.

Kind Regards,
Sofia Gomes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,763 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (332)
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English first
Moss, Norway
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 2, 2014

Nice hotel, location is excellent. The service was very good and the staff was very helpful . Breakfast is excellent, cleanliness was very good. The room was modern but very small and there were no wardrobe. Bath was small but good.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review, January 10, 2014
Dear Guest,

Thank you for taking the time to comment on your stay at Park Grand Paddington.
We are glad you enjoyed your stay and the service provided.
I have shared your valuable feedback with my team members and we hope to welcome you back again in the future.

Kind Regards,
Sofia Gomes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alicante, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2013

My girlfriend and i wanted to travel to central london for the so called 'busiest weekend of the year' aka the last weekend of december, so we looked up numerous hotels but they were either too pricey or too far away from the centre (oxford st.) but eventually we found this lovely hotel. We only stayed here for a couple of nights but we couldn't have had a better stay. The service was flawless and the room was in great condition. Booking in took us about 4 or 5 minutes before the very polite bell hop escorted us to our soon to find out very spacious double room which had a lovely clean warm on suite bathroom + a very nice rather large walk in closet. Our room was 'Room 137' . The Room quality was an easy 8 out of 10, the service probably a 9 and the breakfast a 8.5. wonderful stay. Excellent location (9 minute walk to paddington tube station). Lovely rooms. Great choice.

Room Tip: We stayed in the basement and the wifi connection was flawless and we were extremely close to the re...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review, January 1, 2014
Dear Guest,

Thank you for taking the time to comment on your stay at Park Grand Paddington.
We are glad you enjoyed the room and service provided.
I have shared your valuable feedback with my team members and we hope to welcome you back again in the future.

Kind Regards,
Sofia Gomes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed December 29, 2013

The hotel is situated in a very nice and cute location but the service of the hotel is not that good. Also the rooms are not top.
Anyway for the price you pay that's acceptable. The level is more a 3 stars hotel then a 4.
If you want a standard hotel this is the right place to go but if you are looking for a high standard hotel forget it.

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review, December 31, 2013
Dear Guest,

Thank you very much for taking out your valuable time to write a comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests.
I have shared your valuable feedback with my team members. We hope that you will visit us soon and give us the chance once again to serve you in the near future.

Kind Regards,
Sofia Gomes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aix-en-Provence, France
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 21, 2013

The location is excellent, close to Hyde park and central London. The service is good particularly Sarah (Bartender) which is a really nice person, and thanks to her you can feel at home.
The price is quite high for the size of the room. The breakfast is excellent with a lot of choice.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review, December 28, 2013
Dear Guest,

Thank you for taking the time to comment on your stay at Park Grand Paddington.
We are glad you enjoyed your stay and the service provided.
I have shared your valuable feedback with my team members and we hope to welcome you back again in the future.

Kind Regards,
Sofia Gomes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 20, 2013

This is our third time to stay in the Grand Park which is an endorsement in it-self.
It is in an excellent location in central London beside a lovely park without the noise of traffic.
Hyde Park, Notting Hill and a range of restaurants and boutiques are within 10-15 minutes.
We were upgraded to a suite that was very spacious, clean and comfortable which had a great view of the trees.
The staff couldn't have been friendlier and helpful, particularly Mark at the front desk.
We will definitely go again, hopefully soon.

Damian & Ann Dublin

Room Tip: A room with a view of the park if possible
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review, December 28, 2013
Dear Guest,

Thank you for taking the time to comment on your stay at Park Grand London Paddington.
We are glad you enjoyed the room and service provided to you.
I have shared your valuable feedback with my team members and we hope to welcome you back again in the future.

Kind Regards,
Sofia Gomes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 16, 2013

Just left the Park Grand Yesterday! As an American.. I have no idea what I was doing or where to stay.. Let me help

The "Tube" or Metro system is about a 10-15 Minute Walk to Lancaster Gate.
It is very close to Hyde Park.. Which is also about 10-15 minute walk
In the area it's mostly other hotels and peoples apartments. Some Souvenir shops about 5-7 walk away.
Shuttle to Heathrow is about 15 per person.

The Hotel
The Customer Service is top shelf. So many people and always trying to serve
Great Breakfast.
The power adapters didn't work.. Make sure they are all 3 metal pronged.
The room is smallish but they did upgrade me for free! just small for even a little family, but that is classic london/europe hotels. The decor was beautiful in the room.

One annoyance was the wifi.. you have to re-login about every 10 minutes.. +
Price was about on par with other hotels in the area.. A fairly decent deal..

Overall we had a great time! Thanks again for your Amazing Customer Service

Room Tip: They have Club Rooms.. they are nice.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PGHotelManagement, Front Office Manager at Park Grand London Paddington, responded to this review, December 19, 2013
Dear Guest,

Thank you for taking the time to comment on your stay at Park Grand Paddington.
We are glad you enjoyed your stay and the service provided to you.
I have shared your valuable feedback with my team members and we hope to welcome you back again in the future.

Kind Regards,
Sofia Gomes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Paddington

Address: 1 Queens Gardens | Bayswater, London W2 3BA, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#218 Business Hotel in London
#246 Luxury Hotel in London
#285 Family Hotel in London
#340 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Paddington 4*
Number of rooms: 158
Reservation Options:
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Also Known As:
Park Grand London Paddington Hotel London
Park Grand London Paddington England

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