We were moved to this hotel after arriving at our original hotel only to be told that is was over booked. The staff did not seem to understand that being further from Paddington was not convenient for us as we had my 80 year old Father with us.
The check-in when we arrived was very slow, and the receptionist kept us waiting ages while she tried to upgrade us for our inconvenience.
We were then told they would add a complimentary breakfast which was a joke as we had already paid for breakfast with our original booking.
The rooms we were moved to were obviously larger and of a higher standard than we had originally booked, that being said out room was far from perfect. The décor is extremely dark and a bit gloomy. There is no plug in the room that is close to a mirror, unless you root around behind the fridge, and if you want to watch the TV don't put things on the dressing table as this will obscure your view.
The breakfast the next morning was good and the staff in the dining room very helpful and polite.
The reception did organise us a taxi for the Sunday morning to get us back to Paddington again.
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- Also Known As:
- Park Grand London Paddington Hotel London
- Park Grand London Paddington England