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“Wonderful and comfortable place... great design and very good service!” 5 of 5 stars
Review of Town Hall Hotel

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Town Hall Hotel
5.0 of 5 Hotel   |   8 Patriot Square | Bethnal Green, London E2 9NF, England   |  
Hotel amenities
Ranked #94 of 1,049 Hotels in London
Certificate of Excellence 2014
Brussels, Belgium
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Wonderful and comfortable place... great design and very good service!”
5 of 5 stars Reviewed February 27, 2011

I stayed already twice at this hotel in the past 3 months and it has always been a very pleasant experience. The room concept is very nice and it has asort of a vintage design feeling... very warm and welcoming.

The staff is very professional and helpful... in particular the head concierge Andrea is extremely professional and helpful, full of suggestions for activities in the area and ready to be challanged with any request you may have: thanks a lot Andrea for your help during our stay... it made all the difference.

I think this hotel has become from now on my point of reference whenever I will visit London.
The only critic I have is on the breakfast which does not have a lot of choice in terms of food and for example only has normal filter coffee and not espresso.... but it is a minor issue compared to the whole wonderful experience of this hotel.

Of course the restaurant in the Hotel called Viajante is an absolute must!!! Wonderful food and a total "mystical" and culinar experience. A real discovery.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, February 28, 2011
Thank you for taking the time to share your feedback with us on Trip Advisor.
We are pleaed to hear that you enjoyed your stay with us and we do hope that we will be able to accommodate you again in the near future. Should you require any help in making arrangements for a return visit, please feel free to let us know directly.
Many thanks and kind regards,
Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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955 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
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English first
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 25, 2011

We were hesitant to stay at this hotel due to the location but given the rave reviews on this site we decided to give it a try. Overall, we were unfortunately disappointed. There wasn't any one major problem that I could highlight, just a series of small issues that were all compounded by the terrible location.

For example, I put blazer in for dry cleaning and was told that it would be ready the next afternoon. The following afternoon housekeeping came by and said they had forgotten about the blazer (it had been left behind a chair???) so it wasn't dry cleaned but they steamed it and gave me a 2 pound discount on the charge. I let reception know that I was unhappy as I needed the blazer that night and the man assured me that he would resolve it and I shouldn't be charged for it. He didn't get back to me. When checking out the 'dry cleaning' was on our bill. It wasn't the cost as it was minimal but the lack of customer service that annoyed me. It is not what you would expect from a five star hotel.

We stayed in an apartment and it was large, although not the best design. The lounge area was quite large (with an uncomfortable couch) but to the detriment of the bathroom and bedroom, which felt quite cramped. Note that there isn't much privacy between the bed and bathrooms. It wasn't a problem for us but I imagine it would be for some couples/friends.

In summary, if you are a tourist in London looking to spend time seeing the attractions then, regardless of whether the hotel is fantastic or not (it isn't memorable), this is not the location for you. We previously stayed in the West End area and found it much more vibrant and within walking distance to all attractions.

  • Stayed February 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, February 28, 2011
Dear Guest,
Thank you for your time to share your feedback with Trip Advisor after your stay at Town Hall in Feb.
Following your feedback, I can confirm that the the laundry expense have been refunded and credited to your credit card. I apologies for all the inconvenient caused and I hope you would reconsider to stay with us. I can ensure you that we do really care about our client comments and want all our client to leave with a memorable experience. I hope, you will not let this isolated incident to deter you from visit us again in the future and that you will be impressed by the positive costumer service.
Kind regards,
Sandro Desole
(Directo of Operations).
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San Diego, California
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 20, 2011

This hotel is trying to be a W hotel. The room was large and the bed was one of the best we have ever had in a hotel. The bar was nice and the restaurant gets great reviews. However the room arrangement needs help. The bathroom has a glass wall and everything that goes on in there can be seen from the main room. The bathtub is outside of the bathroom on the opposite side of the glass wall. If have have a guest use the bathroom, make sure you stay at the other end of the bedroom or will know more than you want to. The shower floor is at the same level as the bathroom floor and it takes a few showers to figure out how not to flood the entire room when opening the shower door. This may be an up and coming area but it hasn't come yet. Stay closer to the main London area.

  • Stayed February 2011
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, February 21, 2011
Thank you for taking the time to share your feedback with us following on from your recent stay at Town Hall Hotel & Apartments.
Although your feedback is quite positive, I could not help to notice that our apartment concept did not match your criteria. We appreciated and welcomed your comments and I can confirm that they have already been shared between all the relevant departments.

I hope this experience will not deter you from using our hotel facilities in the future.
Please do not hesitate to contact us directly should you require any further assistance

Many thanks and kind regards,
Sandro Desole
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SOUTH SALEM
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2011

I stayed here for 4 weeks for a business trip and absolutely loved it. The staff is attentive and the rooms are wonderful - they literally have just about everything you can think of including an American outlet if you forget your converter, heated towel racks, etc. The restaurant (Viajante) is the best meal I've ever had hands down but it was relatively expensive as was the room service. Additionally, it's a 5 minute walk to the nearest tube station and a 15-20 minute ride to Central London.

  • Stayed January 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
196bgate, Director of Sales at Town Hall Hotel, responded to this review, February 8, 2011
Thank you for taking the time to share your feedback with us on Trip Advisor. We are pleaed to hear that you enjoyed your stay with us and we do hope that we will be able to accommodate you again in the near future. Should you require any help in making arrangements for a return visit, please feel free to let us know directly. Many thanks and kind regards, Mark Haywood
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Kabul
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 4, 2011

I stayed here with my girlfriend over New Years. We had a fantastic stay. The designers of the hotel have done an incredible job renovating the building. They've shown incredible respect for the many exquisite original details and added original features that turn your stay into a real experience. The staff were incredibly friendly and helpful throughout. At first I was a little concerned about being away from the centre of town but this is an excellent spot to discover East London which is as interesting and vibrant as the hotel itself.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
196bgate, Director of Sales at Town Hall Hotel, responded to this review, February 5, 2011
Thank you for taking the time to share your feedback on Town Hall with us via Trip Advisor. It's alwys great reading reviews with such a positive title! I have shared your comments with the team here and we do hope that we will be able to welcome you back soon. If you require any help at all making a repeat booking, please feel free to contact us directly and we will make the arrangements for you. Many thanks and kind regards, Mark Haywood
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Suffolk UK
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 4, 2011

I loved the quirkiness of this hotel - it felt very individual and not part of a hotel chain. Apartment was spacious and unbelievably clean with everything you could possibly wish for in the kitchen. Staff were so helpful and friendly. This felt like a 5 star experience. I was happy with location as v easy to get into central london and enjoyed not staying in the centre.

  • Stayed January 2011, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
196bgate, Director of Sales at Town Hall Hotel, responded to this review, February 5, 2011
Thank you for taking the time to share such great feedback with us on Trip Advisor. I have shared your comments with the team and we do hope that we will be able to welcome you back soon. If you do wish to make a repeat booking, please feel free to contact us directly and we will be happy to make the arrangements for you. Many thanks and kind regards, Mark Haywood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bruxelles
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 1, 2011

just stay two nights at town hall hotel that i recommend ...everything was perfect and specially thanks to andréa the concierge ...

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
196bgate, Director of Sales at Town Hall Hotel, responded to this review, February 2, 2011
Thank you for taking the time to share your feedback on your recent stay with us. I will let Andrea and the rest of the team know your comments. We hope to be able to welcome you back soon. Many thanks and kind regards, Mark Haywood
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town Hall Hotel

Address: 8 Patriot Square | Bethnal Green, London E2 9NF, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Spa Hotel in London
#57 Business Hotel in London
#81 Luxury Hotel in London
#83 Family Hotel in London
#100 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Town Hall Hotel 5*
Number of rooms: 98
Official Description (provided by the hotel):
TOWN HALL HOTEL is a boutique hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more   less 
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Also Known As:
The Town Hall Hotel And Apartments
Town Hall Hotel London, England

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