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Town Hall Hotel: Traveler Reviews

5.0 of 5
8 Patriot Square | Bethnal Green, London E2 9NF, England
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Town Hall Hotel
Ranked #28 of 1,081 hotels in London
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507 reviews from our community

Traveler rating
    380
    85
    22
    12
    8
See reviews for
Families
123
 
Couples
179
 
Solo
28
 
Business
102
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Plymouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Best Hotel in London”
5 of 5 stars Reviewed January 23, 2013

My wife and i visited my son who lives in East London.We stayed at this fantastic hotel that is in the heart of the East End.A magnificent conversion of Bethnal Green Town Hall.Great staff and beautifully appointed rooms.The swimming pool is amazing.And we were wowed by an upgrade to a junior suite.Its excellent value given the quality.So much better than staying in the usual boring 4 star hotels that are all over central London and that offer dubious value for money.
The best hotel we have stayed at in London.Ever !
Clive and Margaret Turner

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask clive t about Town Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review
February 8, 2013
Mr and Mrs Turner
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. How delightful to received your generous feedback and needless to say that we are extremely pleased to know that you enjoyed your stay at the THH. It always great to know that my colleagues were at their best, providing you with what they know better and great to know that you loved the hotel so much that we became your favoured in London. It is nice to know that you were offered an upgrade to our suites and that this occasion was the best stay you had in any other London hotel. Thank you for choosing the THH and for highly recommend us. I have shared your comment with all the teams here and should you require any further assistance from the THH please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
“BRITISH WORLD CLASS ' Best 8 months'”
5 of 5 stars Reviewed January 23, 2013

As I stayed at the Town Hall for 8 months (worked paying of course) I felt that I must review the wonderful place I called home once!

Town Hall is about 5 minutes walk from Bethnal Green tube and just a 15 minute walk from Shoreditch. One thing that surprised me was how many Black cab drivers hadnt heard of the Town Hall but this also adds a little secret gem element to this place.

As the name suggests, it was once the Town Hall and all rooms have wonderful high rise ceilings and thick walls for added quietness. Loved the decor which is quirky but very much in tune with the quality of the furniture and just feels so classy!

The Town Hall hotel prides itself that every room is different. I stayed in 6 different rooms and whilst they vary in size and layout they were all amazing a different way. Each day you are left amazing truffles and you wont walk in any room without seeing a yellow rub which is very much the signature of the hotel.

The pool is amazing and rarely used. Likewise the gym which is well managed and always in use. The food is superb but you pay for it and plenty of other places elsewhere in the local area.

Finally the staff! All very well mannered and happy to help.

This place is world class and a massive thanks for everyone who assisted me during my stay. I apologise for those couple of nights when I had a few in the city and lost my key card, you know who I am!

Come see the Town Hall, you will not be disappointed!

Regards

Edd

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review
February 8, 2013
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. It is a pleasure to know that you loved staying with us and a great honour to know that you considered the THH as your home away from home. It is indeed how we wish to be remembered by our guests and it is not the length of time alone that gives you that feeling of belonging but as you mentioned the keenness of the staff to be there every time with caring and warm approach to service. I guess after your title "British World Class” there is no much I can add, suggest other than being thankful for this fantastic review and for giving us the chance to be your host. I hope we will be able to welcome you back at the THH in near future and should you require any assistance from the THH, please do not hesitate to contact me direclty. Many thanks and kind regards, Sandro Desole
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Yorkshire
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
“Great for weddings”
5 of 5 stars Reviewed January 21, 2013

For our son’s wedding in October 2012 the Town Hall Hotel in Bethnal Green was the choice for the reception, they couldn't have chosen better!

Immediately we stepped into the reception area we were impressed with the welcome and the stunning decor.

We were staying over a couple of nights and our comfortable en suite room, complete with full kitchen, was available to us on the ground floor.

We had taken swimwear so could make use of the pool (next door to the gym) which we did on the first evening before venturing to the cocktail bar.

Wow! We were given a cocktail menu and took a while deciding, I chose a Ron Burgundy as I had never heard of it. What a theatrical but exciting drink, try!

Now to the wedding reception and the extremely efficient manager, Christine.

Every single thing was organised, from drinks on arrival to the choice of dining area. The meal and service was excellent, and as the wedding was for two nationalities the hotel provided large screens to show translations.

After the meal things were quickly cleared away and the celebrations progressed smoothly to the disco.

The whole of the hotel team get a five star rating.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review
February 8, 2013
Dear Guest
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I am delighted to hear that you enjoyed your stay at the THH and it is great to know that you thought it was the perfect venue for your son's wedding reception. It is a great to know that from the very first moment you enter the hotel, you were received with a warm welcome from my colleagues and from that moment onwards, your experience enfolded with a pleasant moment to another. I am glad to hear that the suite, swimming pool, Viajante bar and all other facilities and services met you expectations so highly and with Christine looking after the reception later with great success. Thank you so much for taking the time to leave us a note of your experience and for choosing the THH. I can assure you that all your comments have been shared with all the teams here and should you decided to return to the THH in the near future, please do not hesitate to contact me directly. Many thanks and kind regards Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
“Exceeds Expectations”
5 of 5 stars Reviewed January 20, 2013

Beautiful property, well appointed suites, a very attentive staff, and proximity to public transit all contribute to a great stay! This was my first time in London and the staff was very helpful in making me feel at home. The restaurants on site were also very good. Highly recommended.

Room Tip: Upgrade to an apartment for an extended stay!
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Jamiefrech about Town Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review
February 8, 2013
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I am delighted to receive your generous feedback and great to know that all our efforts contributed to fulfil all your needs and expectation during your stay. I it is a great honour for us to know that the care we offer to our guests, as made you feel like being at home. It is exactly this want we wish to achieve with each and every guest visiting the THH. Thank you for choosing the THH and for highly recommend us. I have shared your comment with all the teams here and should you require any further assistance from the THH please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
“AAA”
5 of 5 stars Reviewed January 18, 2013 via mobile

Excellent in every way.
Great staff.
Very clean. Very.
Great work out area.
Restaurants on site that are very good.
Rooms that are reasonable and well designed. Washers, full kitchens, open new bathrooms.

Thank you for the great refuge from the city!

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
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Ask mnwyatt22 about Town Hall Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review
February 7, 2013
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel Apartments. I am not sure what else I can say or add to your generous AAA score and description of our product and service. I will, therefore only limit myself by offering you the greatest thank you ever from all the teams here at the THH. I really hope to be able to welcome you back to stay with us in the near future and should you require my assistance, please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town Hall Hotel

Also Known As:
The Town Hall Hotel And Apartments
Town Hall Hotel London, England
Address: 8 Patriot Square | Bethnal Green, London E2 9NF, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar/Lounge Fitness Center Free High-Speed Internet Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotels in London
#28 Business Hotels in London
#32 Family Hotels in London
#100 Best Value Hotels in London
#110 Romantic Hotels in London
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
TOWN HALL HOTEL is a boutique hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more   less 
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