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“Top Place in Town” 5 of 5 stars
Review of Town Hall Hotel

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Town Hall Hotel
5.0 of 5 Hotel   |   8 Patriot Square | Bethnal Green, London E2 9NF, England   |  
Hotel amenities
Ranked #93 of 1,055 Hotels in London
Certificate of Excellence 2014
Manchester, United Kingdom
Top Contributor
69 reviews 69 reviews
40 hotel reviews
Reviews in 21 cities Reviews in 21 cities
116 helpful votes 116 helpful votes
“Top Place in Town”
5 of 5 stars Reviewed December 12, 2012

Who would ever, ever, ever, want to stay in Bethnal Green!!?? Well me for one now that I have discovered the Town Hall Hotel, wall to wall welcoming quality. I travel to London once a week or so and stay over perhaps once a fortnight for a night or so and have become something of an unfaithful wife to the hotels I stay in, being tempted by cost savings on Trivago, Laterooms etc, well I may now give up my itinerant ways and settle down happily ever after with the Town Hall. Crucially, this is the highest quality accommodation you will find at a reasonable cost one yes ONE tube stop from Liverpool Street and The City, Bethnal Green is surprisingly easy to get to. The Hotel is a two or three minute walk from the Tube and the Hotel is tucked away on a quiet road just off the main drag. I arrived at busy-o-clock and unlike many places the Town Hall had overstaffed the front desk so check in was to say the least smooth and fast. I was allocated room 102, a big bright airy space with a raised bed, a sunken bath, a soft robe, egyptian cotton, fluffy slippers, Rituals toiletries and a Nespresso (type) coffee maker. Candidly, everything I wanted was there with stylish flair. Usually I am pleased not to have brought my wife Diane with me but on this occasion I was sorry I hadn't, this place manages to blend business class efficiency withy honeymoon style and comforts. Breakfast was great and the michelin starred restaurant occupying the corner of the property is a delightful spot for a post-work unwind. Whether you are looking for an overnight business sleepover or a romantic base to explore the delights of London, PlEASE think of trying Bethnal Green and in particular the Town Hall Hotel, I very much doubt you will make a better decision this year.

Room Tip: I had 102, big, light, airy and quiet
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, December 18, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I really enjoyed reading your comments and it is nice that we were able to create memorable stays each and every time you visited us. I cannot express my excitement in hearing that you are now thinking of THH, as your home away from home and it is nice to see that my colleagues were able successfully provide that kind of service, which made it possible to win you heart over. It is indeed the philosophy of service we are developing at THH and I am very pleased to know that all our efforts have paid off and have been well appreciated by you. Thank you also for your detailed feedback, which I am sure many other guests will find very useful to make a more appropriate choice of hotel. Perhaps on your next visit, as you suggested, would be nice to see you coming back with you partner to show what the THH is all about. I can confirm that your comments will be shared with the team here and thank you so much for your kind score and comments and for choosing the Town Hall Hotel for your stays in London. I hope to be able to welcome you back soon and in the meantime should you require any further assistance, please do not hesitate to contact me directly, I will be more than happy to assist with any enquiry you may have. Many thanks and kind regards, Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Glasgow
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 23 cities Reviews in 23 cities
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 10, 2012

Stayed here on business for 3 nights in October and had one of the best i've had in London. When I booked the room I didn't realise i'd booked a studio apartment, well equiped with full kitchen, plenty of comfy seating, ipod docking station, loads of cupboard space and a shower to die for. The kitchen area is tucked away behind sliding doors and this also separates the bed from the rest of the room, so although it's a studio it's more like an open plan one bedroom flat (the bed has it's own TV on the wall as well. Felt like a home from home

Leisure facilities are quite small but very nicely laid out and the small gym is well equiped. Pleasant staff and only 5 mins walk from Bethnal Green Tube station. Free well functioning WIFI and each night staff drop by to turn down the bed and leave you a little food surprise.

Loved it and will be back.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of operations at Town Hall Hotel, responded to this review, December 31, 2012
Dear Guest
Thank you for sharing your feedback on Trip Advisor on your recent stay at Town Hall Hotel & Apartments. Yes, am glad your stay with us was to your standard as you stated the apartments are filled with necessities that bring the whole stay to a different level, homely feel as you have shared. Our Turn down facility is now famous for its delights served. Once again it was indeed a pleasure. Thank you for choosing the THH for you stay in London and should you require any further assistance from the THH please do not hesitate to contact me directly. Many thanks and kind regards, Sandro Desole
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Cavan, Ireland
Top Contributor
64 reviews 64 reviews
44 hotel reviews
Reviews in 40 cities Reviews in 40 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed December 9, 2012 via mobile

We stayed four nights (wed to sun) in this lovely hotel in Bethnal Green and really enjoyed our stay. The building is beautiful. Our room was large and with all the touches you wud expect, bathrobes, coffee machine etc. We did not have many dealings with the staff but all those we did ( apart from one breakfast waitress) were nice and polite. The pool was lovely. The inclusive brekfast was very good and the additional cooked dishes were v reasonable at 4£ each. It's a shame there is no guest lounge. On the down side, there is no full length wardrobe in the room or mirror at the desk to use wen drying hair. The room was so large there would have been lots of space for a coat stand. The main annoyance though was the location of our room G24 (if you find yourself being given this one I would ask for a different one). There were two reasons for this- one it is below the Corner Room restaurant kitchen and you can hear the staff late at night and early morning and the smell of food comes down into the room(not nice for anyone but quite unpleasant for a pregnant person!) also the second is that the function room upstairs was in use Fri and Sat night and the noise of the music was very loud. I think that this also would affect some of the rooms on the first floor. The good news is it's stops at dead on 12 - so had I not been pregnant and needing relatively early nights it wouldn't have been a problem. As far as the location is concerned some other reviewers have found this to be an issue; we are quite familiar with the area and it's fine. You are only a 15 walk from Lauriston village which has nice bars and restaurants and about a 20 min walk from Hoxton, Shoredith which also has same, as does parts of Hackney. You can eat and shop for far less than the touristy centre. Victoria Park, the canal and Lea Valley are all within walking distance for enjoying the outdoors. Bethnal Green tube is only a 5min walk. Overall we really enjoyed our stay and would return.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, December 10, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. It is nice to know that you enjoyed your stay with us and that you found our apartment spacious and comfortable. It is also nice to know that you like the swimming pool and the breakfast selection with the hot option on the menu and that you thought that the staff was very helpful and approachable. Although your feedback score is quite positive I could not help to notice that there have been few underperforming areas, which slightly marred your experience with during your stay. I am sorry to hear that the noisy from the wedding celebration as well as the one from the staff in the Corner Room prevented you from fully enjoy your stay in this occasion. Please accept my sincere apologies for any inconvenience caused in this occasion and I can assure you that this is far from what we wish to offer our guest with. I hope this isolated incidents will not deter you from visiting us again in the future and as a gesture of goodwill, I am happy to offer you a complimentary upgrade on your next visit to the THH. Thank you for choosing the THH for your stay in London and should you require any further assistance from us please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2012

Had a lovely stay at the hip Town Hall Hotel. Fascinating neighborhood with easy access to downtown London. The apartment was large, well furnished, clean and very affordable. Definitely worth a stay.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, December 10, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel Apartments. I am pleased to read that you enjoyed you stay with us and that you thought the apartment to be spacious and comfortable. I am glad to hear that you the surrounding areas of the hotel fascinating and you found it easy to travel from the hotel to central London. I hope to be able to welcome you back soon and should you require my assistance, please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canterbury, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 6, 2012

We took a couple of friends to London, I booked "The Town Hall". Was not sure what to expect, to my surprise, it was fantastic. Service from all the staff, very unusual these days! Super apartment, very comfortable, all In all a "great stay"

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, December 10, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel Apartments. I am delighted you hear that you and your friend enjoy your stay with us and that you were surprised to see the level of caring we put on our guests service. I am also pleased to read that you loved the apartment and our level of cleaning which is second to none. It has been totally our honour to have had you and your friends here with us and I hope to be able to welcome you back to the hotel in the near future. Should you require my assistance, please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trondhjem, Sor-Trondelag, Norway
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 3, 2012

we were a family of four ordering a familyroom, expecting one room with double bed and sofa to sleep in. we got two big rooms with doors between! the rooms are fully equipped with kitchen with dishwasher and espresso machine. the bathrooms are great, beds are great, and the service just excellent. they're all proffesional and friendly.
the area is quiet, you can sleep with your window open. :) still it's just 10 min with the tube to the center of london.
we are coming back!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, December 11, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. It is a great pleasure to know that you were impressed with our apartment, offering spacious sitting room, comfortable beds and fully equipped kitchen with appliances that come useful when travelling with family. It gives us great honour to know that you appreciated our friendly and honest way of service. It is always a pleasure to know that every effort made to ensure you received a memorable experience paid off with your generous score and feedback, which has been shared and appreciated by all the teams here. Thank you for choosing the THH for you stay in London and should you require any further assistance from the THH please do not hesitate to contact me directly. Many thanks and kind regards to you and your family. Sandro Desole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, England, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2012

Stayed here for my sisters wedding , Hotel is stunning, staff are amazing nothing is too much trouble, fantastic pool , and the rooms are just wow , with a home from home feel , parking is permit but free to park from 5,30pm fri to monday morning which is great no permit needed
if u want a amazing hotel with 5 star service this is the place

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operatons at Town Hall Hotel, responded to this review, December 11, 2012
Dear Guest
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I am delighted to hear that you enjoyed your stay at the THH during your sister wedding and that you thought the hotel to be stunning and the apartments fantastic, with a home from home feeling. I cannot express how happy I am to see your comment as they indeed express how we want our guest to feel when they stay with us. My teams and I are pleased to read of your appreciation on all the efforts made to ensure the success of the wedding reception and the stay of family and friends. I can assure you that all your comments have been shared with all the teams here and it goes without saying that we will be honour to see you back to stay with us in the future. Thank you for choosing the THH for your stay in London and should you require my assistance, please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town Hall Hotel

Address: 8 Patriot Square | Bethnal Green, London E2 9NF, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in London
#59 Business Hotel in London
#72 Family Hotel in London
#79 Luxury Hotel in London
#106 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Town Hall Hotel 5*
Number of rooms: 98
Official Description (provided by the hotel):
TOWN HALL HOTEL is a boutique hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more   less 
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Also Known As:
The Town Hall Hotel And Apartments
Town Hall Hotel London, England

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