I stayed at the Town Hall in a one bedroomed apartment on the Lower Ground floor. It was comfortably and stylishly furnished - lovely lamp - and the kitchen was very well equipped with everything you could want, including an excellent coffee machine. The bathroom was extremely luxurious and I liked the glass wall between it and the bedroom with a curtain to draw for modesty. The toiletries, towels and bathrobes were high quality and the cute rubber duck was a nice touch. The bed was very comfortable with plenty of pillows. All good, in fact excellent so far.
Now for the reservations. Why spoil the ship for a haporth of tar? There were several vases but nothing to go in them and few if any pictures so the rooms looked bare and unfinished, not minimal.The colours were aiming at 70s chic but actually just looked dingy because of the shades chosen. The TVs were very small; the one in the bedroomwas no bigger than a monitor. I was told check -in was at 14.00 but though I had rung ahead and been told it would be ready before then, the room was not ready until 14.30. The receptionist was cold and distant and uncommunicative, perhaps a language problem.
The real problem was breakfast. In the file in the room it said breakfast was served until 10.30. I went to the breakfast room at 9.45 and was told it finished at 10.00. I waited for 10 mins for a waitress to take my order and was then told there was no decaff coffee. The ordinary coffee had run out and I was told it would not be refilled as it was now past 10.00. There was little left on the buffet in the way of cheese or meat, so at £15 it was an expensive fruit juice, cereal and croissant. I am told the cooked dishes are well worth the extra £4 but I didn't have time to wait.
So all in all a bit of a curate's egg. I would stay againif I got a good deal on the room but go to the City for breakfast or get up earlier.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 15, 2012
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Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. It is great to know that you enjoyed you stay with us and that you found our apartment to be comfortable, stylish and very well equipped. I am glad to hear that you liked our bathrooms design, with the see through glass wall and that you appreciated the quality of our towels and toiletries, as well as our comfortable beds with quality linen and pillows. I am however mortified when I read of your delayed check-in. This should not have happened and it is correct the check-in time is at 2 pm. Regarding your experience at the Corner Room during breakfast, it is true that on weekdays the breakfast is served from 7 to 10 am. The information on the in-house folder have now been double checked as this information have already been updated some time ago and I wondered how we missed to updated the one placed in your apartment. Nevertheless, I am extremely disappointed with the unhelpful attitude from my colleagues there and I cannot agree more with you that they should have honoured the full breakfast in any case and even more when the mistake was from our side. I have asked both the FO and F&B manager to investigate the matters with immediately and to provide further training on customer service to those individuals who failed to handled this situation in a more professional way. Furthermore I have instructed our administrator to double check all the in-house folders to prevent this kind of incident from happening again. Please accept my sincere apologies for any inconvenience caused in this occasion. I can assure you that this is far from what we intend to offer our guests with and I hope this isolated incident will not deter you from visiting us again in the future. I will share your feedback with all the teams here in a constructive way and work towards the improvements those concerned areas. Should you decide to return to the THH please do not forget to notify me of your reservation so I can make some amendments to improve your experience in future stays. Thanks so much for taking the time to share these details with me and in the meantime should you require any further assistance from the THH please do not hesitate to contact me directly. Many thanks and kind regards to you and your family. Sandro Desole
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.