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“Fantastic hotel with excellent service” 5 of 5 stars
Review of Town Hall Hotel

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Town Hall Hotel
5.0 of 5 Hotel   |   8 Patriot Square | Bethnal Green, London E2 9NF, England   |  
Hotel amenities
Ranked #63 of 1,064 Hotels in London
Stockholm
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Fantastic hotel with excellent service”
5 of 5 stars Reviewed November 13, 2012

I stayed 3 nights att Tower Hall Hotel in november 2012. Had booked a double room, but was upgrader to a suite on arrival. Very nice ambiance, friendly and professional staff and service. Great building and very nice decoration. They really care about details!

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, November 14, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. It is a great pleasure to know that we were able to meet your expectation in this occasion and that all the efforts made to ensure you had a fantastic experience, have been well appreciated from your side. It is great that you mentioned of our complimentary upgrade, the style of the building and the service you received from my ever friendly colleagues. Thank you for your encouraging comments, which will be shared with all the team here and for choosing the THH for your stay in London. I hope, I will have the pleasure to welcome you back soon and should you require my assistance, please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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889 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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English first
Southwell, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 13, 2012

This is a wonderful hotel which retains much of its character and yet is also very contemporary. There are some lovely, quirky pieces of furniture and the apartment we stayed in was extremely spacious with a large bedroom, bathroom and lounge area, with a well disguised kitchen too! The experience of having a cocktail made in the room was fantastic, we learnt so much about making a martini! It was only disturbed by the turn down service offering us some beautiful macaroons! The staff were very polite and helpful both before and during our visit. The location is great for exploring East London with all its lovely eating places and shops. We loved the hotel and can't wait to go back.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, November 14, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I am glad to hear that we were able to deliver a very positive experience on this occasion. It is always nice to know that our guests have been well looked after and very reassuring to know that all our efforts have been appreciated from your side. It is great to know that you were left impressed with what was retained of the original building features, last century mixture of styles and the size of our apartment. I am pleased to know that you enjoyed our Cocktail in the Room service and the macaroons with the turn down service. I am glad to know that my colleagues did their best in providing you with excellent customer service and it is great that you will be someday returning to the hotel for another great experience. Thank you so much for your generous score and feedback, which I will share with all the team here and for choosing the THH for your stay in London. Should you decide to visit us in the future, please do not hesitate to contact me directly and I will be more than happy to assist with any enquiry you may have. Many thanks and kind regards, Sandro Desole
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Milton Keynes, United Kingdom
1 review
5 of 5 stars Reviewed November 11, 2012

My partner and I stayed at the Town hall for a romantic break! We had a wonderful stay, we stayed in an executive apartment, the apartment was of exceptional standards, we couldn't fault it. The daily treats were a very nice touch! The staff from concierge through to room service were extremely friendly and attentive. The facilities at the hotel are also of high standards. You cannot fault this hotel and if you are looking for somewhere different to the normal accomodation options then this is the place to go. Unique characteristics and lovely staff, we shall return in the near future.

Room Tip: Executive Apartment if available
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, November 12, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I am glad to hear that you felt you made the right choice to stay with us on your romantic break and please to know that you really like the hotel, apartment and the facilities THH has to offer to our guests. It is always great to know that you appreciated our daily treats and that you though my colleagues at the front desk and room services displayed exceptional level of customer service by making that extra mile in supporting you with a friendly smile. Thank you so much for your kind recommendations and for choosing the THH in this special occasion and the meantime should you require any further assistance from us, please do not hesitate to contact me directly. Many thanks and kind regards, Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Molton, United Kingdom
Top Contributor
82 reviews 82 reviews
10 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 7, 2012

We were booked in for a two night stay for my son's wedding, an excelent choice with every facility you expect from a luxury hotel. We stayed in a large double ensuite room on the lower ground floor, expecting it to be a bit dark, but to the contrary, it was very light with lots of opening windows. Dressing gowns and slippers were provided and fresh milk and bottled water in the room fridge.
We had the £15 buffett breakfast which had huge unlimited choices and dined the one evening in their fixed price Corner Restaurant, the food was really good.
We didn't use the pool and gym facilities , but they looked very good. The service we experienced at all times was of a high and friendly stantard.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, November 12, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. First and foremost congratulation for your Son's wedding. It is great to know that you thought the THH was an excellent choice and that you enjoyed your stay with us. I am glad to read that you liked our large apartment and although being on the lower ground floor, the light and air circulation, where just as good as it is in all the other apartments. Thank you for detailing what the THH has to offer to its guests all included in the rate and it is nice to know that you really loved our breakfast selection and the diner in the Cornier Room from our Starred Chef Nuno Mendes. It pleases me to see that all my colleagues provided you with their usual excellent service, yet friendly and welcoming at all times. I noticed from your previous reviews that you have passion for Museums and I wish to inform you that nearby the THH we have many galleries from new emerging artists, which you may be interested to visit. Thank you for your kind score/comments and for choosing the THH for your stay in London. Should you decide to return to stay with us, please do not hesitate to contact me directly. I will be more than happy to assist you with any request you may have. Looking forward to hearing from you soon. Many thanks and kind regards to you and your family. Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2012

Staying at the Town Hall Hotel simply makes you feel at ease. Rooms are great and confortable, bath is full of light and clean and the restaurant Viajante excellent. Even though not located right in the centre the hotel and especially the the restaurant is really worth while.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of operations at Town Hall Hotel, responded to this review, November 14, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I am pleased to read that you enjoyed you stay with us and that you thought our apartment are great and comfortable. I am glad to hear that you think that THH has a very relaxing atmosphere that make you feel at easy and that the food at our Viajante restaurant is one of your favourite in London. I hope to be able to welcome you back soon and should you require my assistance, please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

We stayed in this hotel for my Sister's wedding which was at Stoke Newington Town Hall. The hotel was beautiful and the staff at the front desk were so helpful and friendly. Anything we asked for they could accommodate, and was done with a smile. The day after the wedding we used the pool and it was a beautiful, amazingly clean and warm!
Thank you for a wonderful stay

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, November 14, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. It is great to know that you enjoyed your stay with us and that you were left impressed with the level of customer service from my colleagues at the front desk, which I am sure they were ready to offer their assistance with friendly smile. It is nice to know that you thought the hotel is beautiful and that you enjoyed the swimming pool the day after your sister's wedding. I hope you will be able to pass the newly married couple my congratualtions!!! Thank you very much for your generous score and comments and should you decide to return to stay with us please do not hesitate to contact me directly. Looking forward to hearing from you soon. Many thanks and kind regards to you and your family. Sandro Desole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed November 5, 2012

We travelled down from Suffolk for my daughter’s wedding on 2 November 2012. First impression of the hotel was one of classic good style and friendly atmosphere. I stayed on the eve of the wedding day in two connecting rooms with the bride and bridesmaids (my youngest daughter and close family friend). The rooms were well designed, spacious with everything we needed to start the celebrations.

Some flowers were left in the room after we had made the button holes and bouquets; the staff were more than happy to clear away any flowers that were left. A thoroughly enjoyable experience and would highly recommend your hotel. I would love to come back and stay again one day. Thank you to your staff for all our needs and any requests!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OpsMng, Director of Operations at Town Hall Hotel, responded to this review, November 14, 2012
Dear Guest,
Thank you for sharing your feedback on TripAdvisor on your recent stay at Town Hall Hotel & Apartments. I am delighted to hear that you enjoyed your stay with us during your daughter’s wedding. It is great to know that from the very first moment you arrived at the hotel, you felt it was the right hotel choice. I am glad to know that you loved the style and friendly atmosphere and the well designed apartments, spacious with all the possible amenities to make our guest's stay even more comfortable. I can assure you that your comments will be shared with all the teams here and needless to say that it would be our honour to have you staying with us in the near future. Thank you for choosing the THH for your stay in London and should you require my further assistance, please do not hesitate to contact me directly. Many thanks and kind regards. Sandro Desole
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Town Hall Hotel

Address: 8 Patriot Square | Bethnal Green, London E2 9NF, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in London
#29 Business Hotel in London
#55 Luxury Hotel in London
#77 Family Hotel in London
#84 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Town Hall Hotel 5*
Number of rooms: 98
Official Description (provided by the hotel):
TOWN HALL HOTEL is a boutique hotel in the heart of London's East End. Offering luxury accommodations, event space and fine dining in an iconic Edwardian building. ... more   less 
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Also Known As:
The Town Hall Hotel And Apartments
Town Hall Hotel London, England

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