We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not what we expected” 3 of 5 stars
Review of smallcarBIGCITY

smallcarBIGCITY
8 Northumberland Avenue | Trafalgar Square, London WC2N 5BY, England (Clapham / Battersea )
+44 20 7839 6737
Website
Improve this listing
Book ahead on Viator
Private Tour
$95*
and up
Private Tour: London Sightseeing Tour by Classic...
Ranked #26 of 1,022 Activities in London
More attraction details
Attraction details
Owner description: We believe that visitors to London should feel like locals. #Livelikealocal on Twitter and see London from a different perspective. Zoom around the swinging streets of London in a vintage, classic, British Mini Cooper! Your private chauffeur(s) will show you the quirky, undiscovered London that is off the beaten track and down the side streets that only a Mini can get too! Experiences last from 30 minutes to all day. Get picked up from your hotel and tailor your trip to your exact requirements. Our highly trained guides know all the best places to eat and drink so that you can truly make the most out of your stay in our great city. SATISFACTION GUARANTEED! If we do not provide you with the BEST TIME EVER(!), We will book you in for another experience at your convenience free of charge!
Useful Information: Activities for older children
Vancouver, BC
Top Contributor
53 reviews 53 reviews
11 attraction reviews
Reviews in 34 cities Reviews in 34 cities
52 helpful votes 52 helpful votes
“Not what we expected”
3 of 5 stars Reviewed August 16, 2013 via mobile

After the rave reviews, maybe our expectations were too high. We took the Italian Job tour. Never a mention of the overalls/caps that are advertised (I thought that would be part of the silly fun). Maybe since we said we had seen the usual tourist sights, it threw our guide Sam off. Lots of driving - not a lot of information & be aware if you are close to 6' as my husband is, you will see nothing from the backseat as his head was above the window level. I encouraged him to sit in front, but the guide didn't, so he felt uncomfortable changing seats. Overall disappointing.

Visited August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smallcarBIGCITY, Owner at smallcarBIGCITY, responded to this review, August 23, 2013
In our opinion, a good business relentlessly strives for perfection, but a great business knows perfection is not always possible therefore puts procedures in place to maintain 100% customer satisfaction. Our business is run by humans and humans are imperfect creatures. We feel that the true mark of a great business is not how well we deliver success, but how we resolve failure.

We have hundreds of procedures that we put in place to try and make your experience with us as mindbogglingly awesome as possible. To name just a handful - each driver takes six months to train up, we hand pick our favourite stories from over thirty different publications, we compile a swinging compilation of classic 60s tracks for the stereo, we relentlessly scour the internet for road closures/protests/events or anything else that might disrupt your tour, we forge friendships with local businesses so we can recommend the best places to eat and drink where-ever you end up. We are acutely aware of our reputation on TripAdvisor and try very hard to never disappoint.

Sometimes we get it wrong; when the traffic is worse than usual or the car suffers a puncture or we are running behind schedule for whatever reason, we have taken over 10,000 people round so far and sometimes things go astray. All of our guides are trained to remedy any issues on the spot which is why Sam was surprised when I told her about this review. She puts her hands up and fully admits she forgot to offer the jumpsuits and caps, which are absolutely all part of the fun of our tour. For that she apologies unreservedly. With regards to the view, we state on our website that passengers over 6ft might find it more of a struggle than passengers under 6ft. We do no hind behind the fact that the car is small. We also have Minis with full length sunroofs so on a hot day you can whip the top off and your view will be uninterrupted. We feel the customer should decide where they would like to sit. An equal proportion of people might be offended if we told you where to sit. Sam also mentioned that she identified what the client wanted to see, which wasn't the normal touristy stuff, but things like Abbey Road and the back streets of Covent Garden etc. and that they specifically commented on how they would never have seen half of what they saw if they hadn't taken the tour, and then proceeded to generously tipped her.

As soon as we became aware that Rebecca was dissatisfied with the experience I wrote to her and spoke to Sam. I sent my apologies along with an offer to book her in for another tour while she was still in London with another driver, free of charge, to try and prove that the reviews were justified. Failing this a full refund was offered if she wanted it.

When you book with us it is not just the experience that we try to make seamless and brilliant, it is also the booking process, the emails running up to the event, every phone call, every recommendation and every email after. We will bend over backwards to give you the best time possible, but we can't remedy issues that we don't know are there. If you are in anyway unhappy with anything, just tell us and we will make it right.

It is so incredibly competitive at the top of TripAdvisor that if you want to remain at the top you simply cannot have a single unhappy customer; even an average review will send our page tumbling down the rankings. We have tried everything in our power to turn Rebecca's experience into a positive one and I hope our new customers feel we have too.

Kind regards,

Robert. Welch
Managing Director.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

478 reviews from our community

Visitor rating
    453
    20
    3
    2
    0
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Scotland
Top Contributor
141 reviews 141 reviews
23 attraction reviews
Reviews in 47 cities Reviews in 47 cities
82 helpful votes 82 helpful votes
“A real MUST do when in London”
5 of 5 stars Reviewed August 15, 2013

Done London many times, and always end up doing the hop-on hop-off buses, but when looking for inspiration for my latest trip, I came across this firm and just from reading reviews online and their website, I was booked within minutes.

We took the 1 and a half hour Italian Job tour that took as right around Cental London to the places which the bus tours do not (being a music fan was great to see where Jimi Hendrix lived and the famous Beatles Apple Offices - where they played their roof top gig).

Our Guide Samantha was a real pleasure and really knew her stuff and took us to all off the track places within the city and told us the history (much better than listening to a recording)

Driving around in the middle of the summer in 27C heat, with the windows down, every time we stopped at lights people would take photo's, or would shout into the car about where and how much to do this tour.

Might seem a little pricey at first, but worth every single penny, and will be sure to take my wife on the same tour when we revisit London.

Visited August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“More fun than the double decker”
5 of 5 stars Reviewed August 14, 2013

If you're going to see London, you must do it in the most quintessential British vehicle. Not the double decker, the original Mini Cooper. The tours are more intimate and personal - you get to go through streets you normally would have skipped had you gone on that big bus. The tour guides were super friendly and cool. I'd definitely recommend this tour.

Visited August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Albans, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“There's no other tour like this, brilliant!”
5 of 5 stars Reviewed August 11, 2013 via mobile

The tour absolutely made our day. I have been to London thousands of times and I learnt things on this tour and saw things I never knew existed! The tour was so much fun in the mini, such a unique and exciting drive. Everyone loves the car as you drive past- you feel like a celebrity! The driver was very knowledgeable and fun to spend time with. Thanks for the great tour.

Visited August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Excellent Tour”
5 of 5 stars Reviewed August 8, 2013

Recently took the small car big city 1.5 hour tour. They picked us up at our Hotel near James park Tube Station and off we went. We got to see everything in the city and were dropped off where we wanted to have lunch. All the reviews are correct...this is a great tour. Thank you Small Car

Visited August 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed smallcarBIGCITY also viewed

 

Been to smallcarBIGCITY? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

If you own or manage smallcarBIGCITY, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.