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“Stylish hotel with great service” 5 of 5 stars
Review of Apex London Wall Hotel

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Apex London Wall Hotel
4.0 of 5 Hotel   |   7-9 Copthall Avenue, London EC2R 7NJ, England (City of London)   |  
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Ranked #34 of 1,049 Hotels in London
Certificate of Excellence 2014
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Stylish hotel with great service”
5 of 5 stars Reviewed June 24, 2013

Thoroughly enjoyed our stay at the Apex London Wall. Staff were very attentive at check in, room was stylish and a good size. Bathroom was also large and modern.
Location was in easy reach of both Moorgate and Liverpool Street. In a quiet side street off London Wall.
Booked direct with hotel and received a £10 voucher for the bar.
Breakfast was a good selection and well presented.
Only disappointment was the Mojito wasn't as good as it could have been - strong but not sweet enough.
Would definitely recommend and stay here again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
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Royal Tunbridge Wells, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 24, 2013

From check-in to check-out it was a delight to stay at the hotel. The staff are attentive, friendly and helpful. Little touches like lending us an umbrella, providing gluten free bread in the restaurant and coming to our room very quickly to address a problem with the blueray player were appreciated. The hotel decor is great - modern and in very good order. The Superior rooms are lovely. We stayed at the weekend for leisure, rather than business but it's ideal for both. Its very well located for Moorgate and Liverpool Street tube stations and close-by the financial centre and sights. Definitely one I'd recommend and will stay at again.

Room Tip: The blueray player in the room is good to have & will play the in-house library of films fine, b...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
4 of 5 stars Reviewed June 24, 2013

I stayed at the hotel whilst in London on business. The room (superior suite) I had was fantastic - 3 spacious rooms, very tastefully furnished; the gym was ok but small, the food was very good indeed, Only problem was the road works outside (hardly the hotel's fault though I guess)

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheseaux-sur-Lausanne, Switzerland
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 21, 2013

I have stayed here several times while on business in the City, and I have to say, it is one of the best hotels I have stayed in for a while.

Staff are incredibly warm, accommodating, competent and helpful at all times, even the trainees! Wifi is free, and the beds are really comfortable. On top of that, you get free Pringles and Jelly Beans in your room, which is always a bonus!

The bathrooms are nice and clean, with both a shower and bathtub. Hairdryer, shoe polishing towel, etc., are all provided. Lots of TV channels to choose from, and a reasonable room service menu, should you require it.

The location of this hotel is also great, smack bang in the center of the City, and within walking distance of pretty much everything.

Room Tip: The higher up the better, and make sure to eat your Pringles and Jelly Beans!
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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gloucestershire
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 20, 2013

I stayed with my Mum for a night having booked several months in advance.

As previous reviews, the front desk staff were the friendliest I have ever come across. They were not just being nice because they had to be.

Room was ok... we obviously needed twin beds and they appear to be on the 2nd floor. The view was across air con units and to other windows. The air con units were loud throughout the night.

We booked a standard room however we were given a disabled room. Although I don't have a problem in general, everything was lower to cater for this and it did feel we were given the left over room . Having booked so long in advance I feel we should have been given a standard room as booked. They were unable to change unless we wanted a double.

We didn't get the room upgrade we requested if it was available upon arrival however they did say that next time we come we will have a really good room... will be interesting if this does happen!

The room was however clean with everything you need iron, hair dryer, shampoo, conditioner etc etc...

Breakfast was really tasty however we ordered a fruit platter to start and a cooked option to follow... we were half way through our fruit when our cooked breakfast arrived.... Timing not good and had to stay on the side until we were ready.

Dinner... well we ordered our mains and you have to order veg etc separate (additional cost if staying D, B & B)... our main came however the sides didn't. It was obvious they hadn't cooked these and our main was just eatable by the time they arrived. They offered to re-cook but we would have been there all night.

They offered us a free drink and that we wouldn't have to pay for the sides or drink... Yet we were still billed for them on checking out!! There were no problems getting this sorted however this shouldn't have happened as we made sure with the waitress on leaving that we wouldn't get charged and we had also signed a £0 bill.

Our experience may be a one off and I would give it a go again if it was the right price and needed to stay in London.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonDavisJunior, General Manager at Apex London Wall Hotel, responded to this review, June 21, 2013
Dear AmyandChris,

Thank you for taking the time to provide this feedback. I was delighted to read of your positive experience regarding our friendly service and that you enjoyed our excellent breakfast, but were concerned to note the comments pertaining to your room allocation and the inconsistencies encountered with the dinner service and the following morning invoice queries.

Please be assured that these are certainly isolated incidents and I have discussed your concerns with our team who too would like to join me in apologising for any inconvenience this may have caused.

I understand that you may be looking to possibly return to London in the near future and would most certainly welcome the opportunity of having you stay with us once again so that we may ensure you experience the complete London Wall hospitality we have become so well known for. I will be sending you a message separately to ensure you have my personal details for when wishing to arrange your visit.

Thank you once again for your feedback and we look forward to seeing you again soon.

Yours sincerely,

Simon Davis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 17, 2013

The front desk personnel were excellent. They were friendly and helpful. They gave us suggestions of places to eat, visit and directions on how to get to different locations. The hotel is located in the business district but is close to restaurants and easy walking distance to the Hop on Hop off buses and some other site seeing locations.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2013

Stayed one night for a business trip. The hotel is modern and the rooms a wonderful. They are a good size and the bed is compfortabl. Even though it is in the middle of the financial district, it is quiet. My dinner in the restuarant was delicious (risotto with asparagus) and the service was very attentive. I will return to this hotel everytime I need to be in London on business.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apex London Wall Hotel

Address: 7-9 Copthall Avenue, London EC2R 7NJ, England
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Romantic Hotel in London
#31 Family Hotel in London
#31 Luxury Hotel in London
#46 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Apex London Wall Hotel 4*
Number of rooms: 89
Official Description (provided by the hotel):
Located in the heart of the City, this four star deluxe hotel has 89 spacious en-suite rooms with a choice of city, superior, deluxe and suites. The rooms include 40" LED TV, Bose SoundDock MP3 dock, fridge, safe, spacious walk-in power shower, large desk, ground coffee and selected teas, luxury toiletries, iron and ironing board, free Wi-Fi and local calls. Other facilities include Off the Wall Lounge Bar and Restaurant, and Gym. ... more   less 
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Also Known As:
Apex London Wall Hotel England

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