We really loved this hotel and the service was excellent. Our junior suite was amazing, spotlessly clean, comfortable, huge bed and probably the best bathroom ever! Why only a four overall? There were a few little things, like the door handle fell off in the bathroom and I couldn't work out how to use the shower and had to use thre huge bath instead! Mostly I think it was the resturant though. The hotel is five star but the diner was average - the veggie risotta had no flavor and the breakfast took ages and had been sitting around. We would definately stay again but use one of the very many other local places to eat. The location is fabulous. Sunday morning we wondered down through the silent streets to the river to watch the London Marathon, lunch in Borough market and experience the view from the Shard.