We booked the hotel for a anniversary weekend. We were very impressed with the service when we arrived and the room was very private and well equipped. We stayed in a City room and the bathroom was particularly impressive. The room was very cold when we arrived and the air conditioning/heating unit took a while to kick in.
I have two main criticisms. The service we received from room service was inferior. I had to repeat myself numerous times to put my order through. When it arrived we tipped the quite miserable waitress. Once she left we realised that we had the wrong meal - instead of a steak sandwich there was a piece of steak. I rang straight away to tell them and was told there would be another 25 minute wait. There was little in the way of apology. Then 2 minutes later she rang back to say that she'd be coming to collect the steak - as if we were going to eat it and they would need to keep it for someone else! She didn't feel the urge to return her tip however!!
The only downside was the location - whilst it would be great for a mid week break as its very busy, everything shuts down on the weekend so there was nowhere open to eat or drink. Even the shops are shut on a Saturday including all of the major chains.
All in all I would definitely stay at an Apex hotel again as overall the experience was very good and it was just one member of staff which let it down.
- Official Description (provided by the hotel):
- Located in the heart of the City, this four star deluxe hotel has 89 spacious en-suite rooms with a choice of city, superior, deluxe and suites. The rooms include 40" LED TV, Bose SoundDock MP3 dock, fridge, safe, spacious walk-in power shower, large desk, ground coffee and selected teas, luxury toiletries, iron and ironing board, free Wi-Fi and local calls. Other facilities include Off the Wall Lounge Bar and Restaurant, and Gym. ... more less
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- Also Known As:
- Apex London Wall Hotel England