Just returned yesterday from a 4 night stay at this hotel. Hotel was fresh and clean and the rooms where nice. I would say it was overpriced for the service provided. I have stayed in smaller cheaper hotels and received a much better service. It was also noticeable that English was not the first language of all the staff within the hotel. During our stay here our room was entered one morning just before 8.00am by a maid while we were still in bed sleeping which woke us up, she noticed we were still in our beds and apologised and left. She then done the same thing again an hour later at 9.00am waking us up again. I think this is very inappropriate and was an invasion of our privacy. With that night being Hogmanay we decided to eat in our room with both my partner and I ordering a beef madras. The food was served promptly however it was very poor in both quantity and quality. The rice had clearly not been drained before it had been put onto the plate and the sauce was heaped on top. I pushed the sauce on top to the side to separate it from the rice I then noticed that my beef madras curry looked more like soup as the rice was swimming in water. Each meal cost £16.50. We began to eat the dinner but quite quickly gave up and called down to reception for the plates are collected. With that night being Hogmanay we decided to just have a few drinks in our room and forget about the meal and enjoy the rest of our night.
The next day I raised both issues with management about the maid entering the room and the poor quality of food. Management said they would raise the issue with the head of kitchen and head of housekeeping. On checking out of the hotel I spoke to the same manager and said all she could do was apologise and give us advice for future visits. Over all the hotel was comfortable and pleasant to stay in, beds were great and room was regularly cleaned. Bathroom was nice and towels where changed regularly however we did notice we were only provided with 1 toilet roll and luckily there where also tissues in the room which we had to use when the toilet roll ran out. On arrival to the hotel we weren’t provided with any additional information about the hotel and its facilities and also about London itself. Being a regular traveller I have noticed that on other trips I have been on the hotel have been very helpful and provided us with a map and places of interest. However when we did arrive and checked in we were asked would we like complimentary newspapers or morning wake up calls. I think this hotel should go back to focusing on getting the basics right and then work on the added extras. With regards to location if you are planning on visiting the city of London I wouldn't recommend this hotel as it is not very central. We managed fine with the use of the underground however I would suggest choosing a different hotel as you could find a hotel more central for the same price or even cheaper. If you are planning on taking any drinks or nibbles back to your room ensure you buy them before returning back to the hotel as there is nothing nearby to purchase anything. This was my 5th visit to London and I always enjoy my time there. With my partner paying extra to make our stay more comfortable and luxurious I had much higher expectations which unfortunately didn’t match up to the service provided.

I chose to stay here based on the rating and reviews here. As expected the hotel did not disappoint. I stayed in a junior suite and found it modern and tastefully decorated. For London, the room was a decent size but not particularly large. It was nice to have 2 TVs and a separate bedroom and lounging area. The room was on the corner of the building, no balcony and looked out onto the entrance road and an office block. It was pretty quiet as we stayed on a weekend and nowhere in the vicinity was open, however there was what I think was a fire alarm going off for a few hours in one of the buildings opposite, which thankfully did stop before the evening.

As you can see by the location, the hotel is in the middle of the office district, so there are no nearby cafes or restaurants or shops open on the weekend. However this didn't bother us as we wanted to get out and explore other areas of the city anyway. Liverpool Street station is a 5min walk away.

Service was excellent and personal as you would expect from a hotel lf this standard. We were offered a voucher, I think £10, towards food or drink at the bar downstairs, however we did not make use of this as we had other plans.

Only odd things about the hotel were in the bathroom; the toilet seats were really uncomfortable to sit on, not just in the room, but the toilets for the bar downstairs were the same. Sounds weird, but it's one of the things that stuck in my mind! Also the bathroom contained Bvlgari complimentary toiletries that I was not impressed with at all. I know they are a good brand, but I have seen much nicer toiletries elsewhere.



All in all I found the hotel great value for money as long as you don't mind the location.

We stayed here for one night having booked it after reading the excellent reviews on trip advisor and we certainly were not disappointed. My husband e mailed them beforehand informing them that our stay was part of a wedding anniversary celebration.
On arrival our check in was quickly completed by extremely polite and welcoming staff and we were issued with a complimentary voucher for £10 to use in the hotel. We found on entering our room we had been upgraded to a fabulous suite where no expense had been spared. Everything was just perfect. We were also presented with a lovely hand written congratulatory card and box of Belgian chocolates.
Breakfast the next morning was again a very relaxing and enjoyable delight. We were served at the table (no buffet) and provided with anything we wanted all very freshly cooked. Staff were attentive without being in your face and made sure when we left the restaurant that all had been ok
The hotel is within easy reach of both Liverpool Street station and Moorgate tube so The West End is within easy reach from the hotel.
We would recommend this hotel without reservation and will certainly be staying there again

I stayed at this hotel for one night after a Christmas do in early December. From the door it was impressive, with someone always present to greet you when you walked in, and friendly reception staff.

We were upgraded to an Executive room when we checked in, which was very spacious and clean with a standalone bath, walk-in shower and a huge bathroom. The bed was super king size (not two beds pushed together as far as I can remember) and comfy, and had a sofa at the bottom of the bed along with a flat screen TV.

Facilities in the room included an iron and ironing board, tea and coffee, a minibar (with some complimentary items) and complimentary Elemis toiletries.

Breakfast was great - made to order cooked items including full English, Eggs Benedict and porridge. There was freshly squeezed orange juice available along with a full Continental selection and very tasty.

The only thing I would improve would be the softness of the bed - it was a little too firm for me, but this is a common complaint of mine for hotel beds and seems to be fairly standard.

Otherwise, cannot fault it! Would definitely stay here again, the price was reasonable for one night in Central London (pretty close to the Bank underground stop) and the quality excellent.

And don't forget to pick up your complimentary Apex duck from the bathroom! I did forget, but if you look on their website they're part of a collectable series of 8. A nice touch I've only seen in one other hotel before.