We stayed in this hotel for two nights and it was possibly one of the nicest hotels I have ever stayed at (and as a business traveller I stay in a lot). The staff were warm and friendly, and the room was magnificent. We had a superior room and it had a lounge area and a bedroom. There were two TVs, a walk in shower, fabulous toiletries, and modern decor. Everything felt really clean and there were nice little touches like gowns and slippers, eye gel, and bottled water. We ordered breakfast in the room because it seemed almost criminal to go out, and there was a good selection of foods available. I couldn't comment on the gym, but the bar was quiet and pleasant. Location was good, there are two different tube stations in easy walking distance, and getting to theatreland, the London Museum, and south bank was easy.