We made a point of visiting this restaurant mainly because we had a 'two courses for £10' voucher and we had visited Browns in Edinburgh & Bristol a few years ago and we were not disappointed then.
On arriving, the queue was spilling out onto the pavement, and lots of people seemed to have made a reservation. We tried phoning beforehand but were told no further bookings but that some tables were kept for walk ins.
When we reached the front of the queue, they were so helpful, and we were very surprised as to how pleasant the staff were on such a busy night. ( 9/11/13... London was buzzing, so many people around). They asked us to wait while they had a look around, came back and told us they had a table . We were served quickly and efficiently by Francesca who also helped us decide on what to have. The food, service and atmosphere were excellent.
If I had any complaint, it was a little draughty if sat in the aisle when the door opened, and a few people had to put coats around their shoulders!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 11, 2013
Saturday night's is our busiest night of the week and as such is the one we've been focusing on to ensure exceptional service throughout. It's great to hear we're on the right path and you were so well looked after. We like Fran a lot here, she's a keeper, and it''s great to hear she was on top form. All we need now is some draft excluders and we'll be set for the cold weather!
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Thank you for taking the time to review us and we look forward to seeing you soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.