“Great food. Terrible service”
Food was lovely.
Restaurant was smart.
Service was slow and confusing.
We were a party of 7 and were there for 3 hours.
8.00pm: We started to arrive.
8.30pm: We started to order and we had to ask for the drinks menu. It was not given to us on arrival.
9.00pm The food AND drinks arrived. Our drinks were not complicated; 2 diet cokes, 2 fresh juices & 3 glasses of wine. We do not know why our drinks took so long to get from the bar to our table. Maybe because the waiter liked to stand outside for long periods of time, staring at the rain clouds, rather than serving his customers. Because we had ordered from different set menus, an array of dishes were placed on the table at the same time. We were unsure as to what was what. Some of us were vegetarian and ended up biting in to meat. The waiter made no attempt to explain. It was confusing.
We weren't asked if we wanted further drinks throughout the meal, not even water. For this reason we asked that the service charge to be removed from the bill. We were told that is was compulsory (I know as a fact it is not). We did not pay the service charge.
The waiter then attempted to slap a £20 charge on to our bill for the birthday cookie that we had bought in with us. The waiter bought it out for us on a plate. This £20 charge was not mentioned on arrival. We refused to pay it.
One person from my party wanted to order a traditional Lebanese dish. She was told by the waiter that she probably wouldn't like it because only Lebanese people eat it. Apparently you have to be Lebanese to enjoy certain Lebanese dishes.
On leaving the waiter wished me happy birthday and then mumbled 'tell your friends to be nicer next time.' He was upset that we hadn't all ordered from the same set menu, but he didn't tell us we had to. He tried to make me feel guilty for this and so we then spent a further 5 minutes arguing with each other on the doorstep of the restaurant. Just what I felt like doing at 11.30pm on my birthday.
We feel that because the restaurant was so quiet (I wonder why!), the staff felt no pressure to give good service. The bad service may also have something to do with the fact that we booked via Table Pouncer and received a 50% discount.
If the waiter hadn't made his sly comment at the end of the evening, I would have rated the restaurant Poor, but as he just couldn't help himself, I would say it was terrible, even though the food was good.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.