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“not bad” 3 of 5 stars
Review of The New London Carlton Hotel

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The New London Carlton Hotel
3.0 of 5 Condominium   |   120 Maida Vale, London W9 1QA, England (Paddington / Maida Vale)   |  
Hotel amenities
Ranked #192 of 662 Specialty Lodging in London
stephenson
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“not bad”
3 of 5 stars Reviewed October 2, 2013

the room was very clean it had a kitchen and a small bathroom the bed seemed to be at an angle it was very noise not good double glazing the traffic was not good breakfast was good little more than I would pay but it was a special weekend

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Manager-TNLC, Manager at The New London Carlton Hotel, responded to this review, October 7, 2013
Dear Guest

Thank you for taking the time to post your review of The New London Carlton Hotel. I am grateful for your feedback.

My team and I were delighted that you enjoyed your stay and had a nice time. Sorry about the noise issue but we will certainly look into this. We welcome all feedback at The New London Carlton Hotel as we constantly seek to improve the experience of our guests and thank you for taking the time to review your stay.


Thank you once again for your review and I hope to see you again at The New London Carlton Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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45 reviews from our community

Traveler rating
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    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
London, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 29, 2013

Located on Maida Vale road this hotel is very well placed for cricket fans attending Lords, about 15 minutes walk away. Our bedroom on the road side was noisy enough to keep the windows shut but was clean, well furnished and relatively functional. There was a double bed and two bedside tables but only one bedside light so no reading in bed for one of us - a major drawback. The shower produced only warm water at 6.30 pm and the plug in the wash basin leaked requiring constant topping up. The knob on the shower door was missing so one had to open the door by grabbing hold of it on top. A very short person could be trapped in the shower! The TV remote would function within a metre of the set as the battery needed changing. It was indicated that breakfast would (only?) be served in the bedrooms but this was not so and, although we declined the meal, we passed the breakfast area when leaving and the arrangements looked very good.
With a little more attention by management this hotel could be a gem. It.s a pity that it failed on small points that attention to detail could have obviated.

Room Tip: Ask for a back room away from the road
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Manager-TNLC, Manager at The New London Carlton Hotel, responded to this review, October 1, 2013
Dear Guest

Thank you for taking the time to post your review of The New London Carlton Hotel. I am grateful for your feedback.

Sorry for the inconvenience you had to face during your stay. We welcome all feedback at The New London Carlton Hotel as we constantly seek to improve the experience of our guests and thank you for taking the time to review your stay.


Thank you once again for your review and I hope to see you again at The New London Carlton Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Lagos, Nigeria
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 24, 2013

The rooms were very clean and properly furnished despite the negative pictures posted. You get what you pay for with this hotel in terms of size but it's still very comfortable.

the staff were pleasant and accommodating although we had trouble with our tv the entire time (that's why I only gave if 4 stars).

very central location with easy access to the bus and to the tube station. On the down side, no laundry services.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 16, 2013

I booked this with some trepidation because of the negative reviews - but clearly it has been refurbished and upgraded.
This place is clearly a mixture of self contained apartments and more traditional hotel rooms - but the quality and finish of my room was very good.
This place is smart and clean and 5 mins from Maida Vale tube which got me into Oxford circus in 10 mins.
Best of all the hotel offers onsite parking for £10 a day - which actually seems comparable. Overall the price (although objectively high) is still reasonable for London and compares well with the large chain hotel 200 yards up the road !
Overall I would recommend ignoring the older reviews and give it a go

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belleair, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 14, 2013

A small hotel on Maida Vale Road, on major bus lines, a couple blocks from a tube station, easy to get into central London, stores and pubs within easy walking distance, hotel staff very helpful. The room had a few problems which were taken care of, but hotel is clean, comfortable, reasonably priced, neat, good location, and I would stay there again. No fitness or business center, in room Wi-Fi, daily breakfast served but extra.

Room Tip: backside is quieter, but only a couple rooms
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 10, 2013

stayed just one night but had a great stay. chose the hotel as there was parking on site and handy for the underground.
the hotel was clean and modern. the welcome was warm and friendly.
the room was spacious, clean and had everything we needed.
the continental breakfast, served in our room was plentiful.
would definately stay there again

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Manager-TNLC, Manager at The New London Carlton Hotel, responded to this review, September 17, 2013
Dear Guest

Thank you for taking the time to post your review of The New London Carlton Hotel. I am grateful for your feedback.

My team and I were delighted that you enjoyed your stay in terms of accommodation, location and the service you received from our team. We welcome all feedback at The New London Carlton Hotel as we constantly seek to improve the experience of our guests and thank you or taking the time to review your stay.


Thank you once again for your review and I hope to see you again at The New London Carlton Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 1, 2013

We stayed here for a month with our small daughter when the move in date for the property we were moving too was put back. We enjoyed it so much we were actually sorry when we had to move out! It provided all that we needed and the staff were efficient, flexible and accommodating - especially Abdul on reception, who managed to sort out EVERYTHING that we asked for. Location is good - five minute walk from Maida Vale Tube and there is a bus stop right outside where buses and night buses take you down into the West End - our journey to school in W1 took less than 15 minutes. Paddington Recreation Ground is a few minutes walk, there are restaurants bars and local facilities in Maida Vale and if you walk less than ten minutes in the other direction towards Kilburn you have bigger supermarkets and shops. Little Venice, Lords, Regents Canal, Portobello Market and Westbourne Grove are all walkable. The hotel has a coffee bar, outside seating, secure parking and laundry facilities. All the local takeaways deliver too...in fact our first order after we'd moved out went there rather than to our new flat...once again, Abdul saved the day and redirected them to us! All in all we thought the New London Carlton offered better value than similar Central London serviced apartments.

Room Tip: Rooms at the back are quieter. The first floor rear rooms have French doors onto a flat roof - locke...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-Manager-TNLC, General Manager at The New London Carlton Hotel, responded to this review, July 9, 2013
Dear Guest

Thank you for taking the time to post your review of The New London Carlton Hotel. I am grateful for your feedback.

My team and I were delighted that you enjoyed your stay so much. The accommodation, location and the service you received from our team. We welcome all feedback at The New London Carlton Hotel as we constantly seek to improve the experience of our guests and thank you or taking the time to review your stay.
I am also very pleased to hear that Abdul was such a great help to you.

Thanks once again for your review and I hope you return to The New London Carlton Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New London Carlton Hotel

Address: 120 Maida Vale, London W9 1QA, England
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #192 of 662 Specialty Lodging in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The New London Carlton Hotel 3*
Number of rooms: 24
Official Description (provided by the hotel):
The New London Carlton Hotel is a luxury apartahotel located in the heart of central London, providing corporate and individual visitors with a more spacious and carefree alternative to Hotels. The apartments offer a relaxed residence, a home away from home, but with all the facilities of a hotel. The New London Carlton Hotel is located close to the open spaces of Regents Park and Hyde Park as well as the shopping and entertainment facilities of the West End. ... more   less 
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Also Known As:
The New London Carlton Hotel England

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