We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“No sleep !” 3 of 5 stars
Review of Sanctum Soho Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Sanctum Soho Hotel to your Saves list
Sanctum Soho Hotel
4.5 of 5 Hotel   |   20 Warwick Street, London W1B 5NF, England (Soho)   |  
Hotel amenities
Ranked #610 of 1,065 Hotels in London
manchester
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
“No sleep !”
3 of 5 stars Reviewed July 14, 2014

I booked this hotel in particular for my husbands birthday as it looked cool and edgy and was described as luxury . Booked through an agency but the price was the same as if booked direct so paid full whack which was fine as we were in a great location.

This hotel is well marketed and has a great website but sadly does not live up to the description that is on the website of luxury ...

Yes it is in a superb location , just around the corner of Carnaby Street , Regent Street and Piccadilly Circus .

The rooftop bar has no view anywhere due to high frosted windows , and is more of a smokers area than a bar for all , it stinks of smoking and I would not want to eat afternoon tea up there which was my plan for the following day .. . There was a party that night and although the staff get around this by saying you are " invited " who would want to go to a birthday bash with people you have never met , so that whole area was out for us. No use of the hot tub , and no way to have a night cap on the roof.

Our room was below said party !! this was not mentioned at the time of booking , When we saw the owner briefly he told us to make sure we kept the windows and curtains closed ! I was a little confused by the statement but smiled and walked on by ... Oh Boy did we find out why … when the 65 guests were jumping up and down to sweet child of mine and steps at midnight above our room …. Not wanting to be a party pooper I tried to watch TV until the party had finished … not a chance we could not hear a thing due to the noise above … I eventually called reception to ask when they would be finished and ultimately going home .. 1pm was the reply . So apart from the noise of the party , we then had all 65 guests troop down the stairs to go home .. this may seem early to some people but we had been up since 5 am and been walking around the city all day and out all evening so wanted some sleep before we started again the next day ...

We did get some recompense after a bit of a haggle when we checked out next morning but really we should have had a full refund .

Breakfast was lovely , cooked beautifully .

Concierge was lovely too , however when you ask about eating locally , I am used to being asked if we would like something to be booked for us , not given an A 4 piece of paper to choose from .. not very luxury at all really … edgy yes , and rock and roll if you don't mind having no sleep for your £300 a night booking …

would we go again …. no , I would stay round the corner at Cafe Royal

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

228 reviews from our community

Traveler rating
    73
    69
    33
    24
    29
See reviews for
12
113
14
45
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Northampton, United Kingdom
Top Contributor
93 reviews 93 reviews
18 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed July 11, 2014

Trendy little boutique hotel with lots of funky gadgets and an interesting little "sexy box" in the bed chamber. Liked the privacy curtain around the free standing bath in the bedroom.

The hotel has a terrace upstairs for guests to use but unfortunately during our stay there was a private booking which meant we couldn't use it :-/

The hotel is a little rough and tatty around the edges, despite it being quite costly.

One thing of note, the concierge was wonderful!

Won't be visiting again as there are way too many fabulous venues in London yet to try.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Quebec
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 9, 2014

The door lock didn't work in the middle of the night at it took 15 minutes for the staff to figure out how to let us into our room. Then we discovered that the fan in the bathroom wouldn't turn off all night, it was very noisy. It seemed to be bringing in air from the street because it smelled of exhaust. Rooftop bar is pretty gimmicky with plaster skulls and such, and there is no view out into the city- not sure why some guests see it as a great attraction. The location was terrific but overall would not recommend this hotel.

Room Tip: Room 103 is handicapped access - glad this is available, but we would have liked to have a different...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Twyford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 9, 2014

We went here on Saturday for the Gentleman's afternoon tea at the No 20 hotel. The food was absolutely amazing, and the staff were wonderful to deal with. The highlights for the hotel are the private cinema, and the rooftop terrace where we were able enjoy our Jack Daniels and Cigars. For an alternative afternoon out in the city I would highly recommend it. We'll be back later in the to stay over.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Senior Contributor
35 reviews 35 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed June 8, 2014

We stayed here for my best friends hen party and it was such a fab venue and the staff were so accommodating, especially as they upgraded the brides room to an amazing glam suite for us which was really kind of them. The private movie room was great for an intimate party and the food was delicious! The hotel has a real quirky fun feel to it and we found the rooms to be more than comfortable. We enjoyed the rooftop terrace bar and hot tub too :-)
Thank you Sanctum for making our stay perfect in every way!

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 25 cities Reviews in 25 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed June 5, 2014

See my last review and the management response then.

Great hotel, great room, great atmosphere.

Here comes the same problem as last time.....one of the main reasons I like the hotel is its roof top bar...yet again ,despite the assurances following my last review the whole of the bar was closed to residents for a private event. Please I really do feel this is an issue you should notify at the time of booking as it is a key attraction for the hotel guests. Consider dedicating say 3 tables for residents only but you cannot have a guest who 100% of the times he has stayed here is politely ushered from the bar which is a key part of the reason for booking the stay....please sort it out because all else is damned good

Room Tip: junior suites are excellent
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 3, 2014

We dined there last Saturday as part of a Groupon deal and the menu looked good. Both my friend and I ordered a slow roasted bbq beef which going by the description sounded lovely.

However, the sauce which covered the beef was incredibly spicy and my friend was unable to eat the meat. She asked for an alternative meal as the dish wasn't described adequately and the chef refused; saying she had to buy another meal as it was one meal per voucher. in all my dining out experiences with any retailer offering deals, I have never heard such a reply.

in the hour we were in the restaurant, there was 1 table of 4 customers and when we left, it was empty. That that may tell you something.

Poor show from the Sanctum Soho.

  • Stayed May 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Sanctum Soho Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sanctum Soho Hotel

Address: 20 Warwick Street, London W1B 5NF, England
Location: United Kingdom > England > London > Soho
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#336 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Sanctum Soho Hotel 4.5*
Number of rooms: 30
Official Description (provided by the hotel):
Today’s rock’n’roll hotel is less about threats of incidental bodily harm and more about a glamorously decadent atmosphere, and the new model is a place like the Sanctum Soho.Here it means a dash of modern minimalism, a sprinkling of baroque opulence, and an emphasis on the darker end of the color palette. The in-room electronics are totally up to date, while some throwback touches are retained for atmosphere’s sake. It’s a twenty-four-hour hotel with a liberal, tolerant service concept; what you want, you’ll get, without so much as a raised eyebrow. In that, it’s not so fundamentally different from some of London’s more conservative luxury hotels — it just feels naughtier. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, HotelTravel.com, Despegar.com, Priceline, Travelocity, Odigeo, Jetsetter and Tingo so you can book your Sanctum Soho Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sanctum Soho Hotel London, England

Owners: What's your side of the story?

If you own or manage Sanctum Soho Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.