My husband and I stayed at this lovely hotel during our recent trip to London. We stayed 5 nights and were very comfortable and well taken care of. My husband had an ankle injury a few months ago and due to his injury, walking for long periods causes him pain and swelling. Each afternoon when we would come back to the hotel after our sightseeing of the day, we would be greeted by Ronnie and my husband would ask if he could arrange for a bucket of ice to be brought up to the room and within minutes, the ice was at our door! The staff got to know our names very quickly and when we needed advice or assistance, they were on it. The restaurant served excellent food and the breakfasts, in particular were wonderful. Our room was very comfortable and spacious. I can't say enough wonderful things about this hotel and would definitely recommend it highly to everyone who plans on a trip to London whether business or personal!