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“Tasteful experience” 5 of 5 stars
Review of The Kensington Hotel

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The Kensington Hotel
5.0 of 5 Hotel   |   109-113 Queen's Gate | South Kensington, London SW7 5LR, England (Knightsbridge / South Kensington)   |  
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Hotel amenities
Ranked #33 of 1,065 Hotels in London
London, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
“Tasteful experience”
5 of 5 stars Reviewed December 27, 2013

We have stayed at beautiful hotels but nothing quite like the Kensington, the experience was great . we had a nice room overlooking the neighbouring shops and restaurants. clean room with a very traditional bathroom which we both liked and all the necessary amenities in place. The staff are though the real credit to this hotel ,firstly i would sincerely like to thank all the staff in your aubrey's restaurant for all their patience and cheerful persona. also the concierge were very laid and easy to talk to. We will make this our new abode

Room Tip: dine at the aubrey's
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington Hotel, responded to this review, January 6, 2014
Thank you for taking the time to write such a beautiful review and for all your kind words about the hotel and in particuluar the staff in our Aubrey Restaurant and Bar. We are all delighted that you will make the hotel our new home when travelling to London and we look foward to welcoming you back in 2014.
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1,445 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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English first
London, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2013 via mobile

Staff and service as always exceplatory especially today Greg George Paul Andrea wishing Happy Christmas to all and looking forward to my next nextt year. Christmas is better than trafalgar squares this year, well done Beccy and tge whole team .

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington Hotel, responded to this review, January 6, 2014
I am delighted that you enjoyed your stay with us and thank you so much for your kind words. All of us here were so pleased to help and look forward to welcoming you back in 2014.
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Paris, France
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 24, 2013

I had an absolutely wonderful stay at the Kensington Hotel the 21-23 of December. The days started with laughter and an amazing breakfast thanks to the lovely service by Nicole and George. The rooms are elegant and comfortable and the salon beautifully decorated for the holidays. I truly recommend it!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington Hotel, responded to this review, January 6, 2014
Thank you for recommending the hotel and for writing such a delighful review. It is always fabulous to hear when our guests have been able to enjoy the hotel and create such fun memories. We all look forward to welcoming you back soon.
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 23, 2013

We loved everything about this hotel. It is much more of a boutique property than a "chain" hotel. The decor was elegant, the rooms extremely clean and comfortable, and the staff was top notch. It really felt like a high-end luxury property, although it was much more affordable than others in that class. The location is terrific for shopping and dining, and very easy access to the tube for sightseeing. There is a lovely French restaurant just around the corner, as well as an excellent Italian bistro (next to Italian meat market) for breakfast. The concierge was helpful and knowledgeable and really made our trip enjoyable with his excellent recommendations.

Really, there is nothing I would change about this property or its staff. Very pleased!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington Hotel, responded to this review, January 6, 2014
I am delighted to read that you enjoyed every part of your stay and would not change anything from the staff to the decor - thank you for writing such a lovely review. We all look forward to welcoming you back soon.
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London, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2013

Organised afternoon tea as a christmas gift for my mum and we requested to change the choice of sandwiches. This was at no time met with complaint, and Alessandro, the manager on duty was lovely, personally taking the order.

George our waiter, was knowledgable, polite and ensured we were happy thoughout our visit. We must have come across so fussy, as we sent back the cakes for two extra scones, which by the way are delicious, especially with the clotted cream and jam, yum!!

Whilst sitting another table ordered fish and chips and I can honestly say, it looked and smelt divine. Everything is served fresh and to the highest standard, with all the staff as friendly as one another. The hotel is spotless and well presented from point of entrance and no detail is left out until the moment you leave.

I would highly recommend a visit to this hotel, even if it's to have a drink, as the cocktails also look amazing.

Ask for George, he's a gem!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington Hotel, responded to this review, January 6, 2014
Thank you for taking the time to write your recent review and I was delighted to read that you enjoyed your afternoon tea with us and that we were able to accomodate your requests. It is our pleasure to meet the needs of the guests and I was so pleased to read that George and Alessandro were able to look after you so well. We all look forward to welcoming you back soon.
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Nottinghamshire, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2013

My Friends and I loved our stay at the hotel.
As soon as we arrived it was warm, welcoming and homely with gorgeous scented candles.
Although we arrived before check in our room was ready for us. The room was perfect, with the comfiest beds, amazing shower and to top it off fluffy bathrobes and slippers!!! Which were perfect for us girlies after a night partying in heels!

Breakfast was yummy and served by possibly one of the nicest waiters we have met - George! He was professionally, friendly and made our morning.

The hotel is beautifully decorated with a chilled out atmosphere and roaring fire - perfect to sit in front of after a hard days shopping!

Overall we did not want to leave, the hotel is like a second home and we're already planning to come back next year!

Thanks guys!

Stayed December 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington Hotel, responded to this review, January 6, 2014
We were all delighted to help make the birthday treat so memorable and thank you for taking the time to write your recent review. It was great to hear that you enjoyed every part of the hotel from the room amenities to the breakfast and the service provided by George. We all look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 23, 2013

We stayed at the Kensington Hotel for a few days on the run up to Christmas. The staff were outstanding, friendly, cheerful, helpful and pleasant. The lounge and foyer were done up for Christmas and a source of restful relaxation between the madness of Christmas shopping and shows in London. A personal thanks to George for looking after us as we returned soaked from a windy and rainy afternoon.
The rooms are tight, but comfortable. Do be careful making your way out of the bath/shower.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ms-Beccy-Gunn, General Manager at The Kensington Hotel, responded to this review, January 6, 2014
Thank you for taking the time to write your review and for your kind words about the staff and in particular George. It is always great to hear when we exceed expectations as the comfort and enjoyment of our guests is of utmost importance to us. We all look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kensington Hotel

Address: 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#13 Family Hotel in London
#17 Business Hotel in London
#30 Luxury Hotel in London
#60 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Midway between Exhibition Road and Fulham Road is The Kensington Hotel, reborn following a £20million refurbishment to bring The Doyle Collection's sense of contemporary, memorable luxury and a private club ambiance to historic surroundings. With 150 stylish bedrooms and suites, a vibrant cocktail bar, modern restaurant and full-service gym, it is a South Kensington treasure you cannot afford to miss. ... more   less 
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Also Known As:
Kensington Hotel London
The Kensington Hotel London, England

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