We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A cosy retreat” 4 of 5 stars
Review of The Kensington Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Save
You added The Kensington Hotel to your Saves list
The Kensington Hotel
5.0 of 5 Hotel   |   109-113 Queen's Gate | South Kensington, London SW7 5LR, England (Knightsbridge / South Kensington)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Ranked #33 of 1,065 Hotels in London
Brighton, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
“A cosy retreat”
4 of 5 stars Reviewed October 16, 2012

My husband selected this Hotel,after looking for a Hotel close to Earl's court, but close enough to Knightsbridge for some shopping too.
Having been recently reviewed in 'ELLE' magazine, I was sure it would be a good choice.

We stayed for just one night, Sunday, and were greeted warmly at check-in.
Our room was not ready, but to be expected when you arrive early, our luggage was stored and headed off out.

The location of this Hotel is pretty perfect.
It's minutes from the tube, and situated conveniently close to restaurant and bars, but not in the thick of it.
A pleasant stroll up past the V & A Museum will soon have you in Knightsbridge, whilst in the other direction a 15 min brisk walk will have you at Earls court -There is of course the tube, for those in a rush!!

I loved the decor of the Hotel and the ambience.

Although not that cold at the weekend, this really would be a cosy retreat from a cold winters day!

Our room was thoughtfully decorated,and a decent size. My only disappointment from our whole stay was the tiny bathroom.
As we were there such a short time I can't say it caused a huge issue, but just not to have a bath available seemed such a shame to what was otherwise a perfect stay.

The rooms and all public areas were very clean and well maintained, and service was good.

We will return to this Hotel, but next time I will make sure I book a room with a larger bathroom!!!

This Hotel is best for Location, Ambience and overall high standards.

Room Tip: If a bath is important to your stay, then call ahead and request a room with one.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review, October 21, 2012
Dear Jenny W,

Thank you for taking the time to write such a wonderful review of us here at The Kensington Hotel. Our team is dedicated to ensuring you have a truly memorable experience so we were delighted that we met your high expectations. We are glad that our location with our proximity to Museum Row, Earls Court, as well as so many restaurants and shops was so convenient for you. Our design work constantly to create a luxurious yet welcoming space for you to enjoy so they were overjoyed to here your feedback regarding the hotel’s décor. We were sorry to read that your lack of bathtub was an issue for you. Our rooms vary and should you be returning please do not hesitate to contact a member of our team here and we would be delighted to discuss you room needs and try and allocate a perfect room for you.

We look forward to welcoming you back soon.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,446 reviews from our community

Traveler rating
    1,036
    310
    67
    23
    10
See reviews for
221
586
115
252
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Felsted
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 14, 2012

Excellent location - close to tube and also a short walk to attractions like the Royal Albert Hall.
Setting is 'old english' with style and charm. Lots of old paintings and antiques.
Food was also excellent but not cheap. There are plenty of options just outside of the hotel.
Despite the central location there was no troublesome noise.
Rooms are not large but perfectly adequate.
Service was first class - nothing was too much trouble and they would go out of their way to help.
The Irish PM was staying so that's an indication of how good it is.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review, October 21, 2012
Dear TheElvesofFelsted,
Thank you for taking the time to write a review of us here at The Kensington Hotel and share your experience with the travelling community. We were glad to know that our location with our close proximity to South Kensington underground, many wonderful restaurants and shops so near by was so enjoyable for you. We are all dedicated to ensuring your stay with us is as perfect as possible, so it was a pleasure to read you thought so highly of us and that you are looking forward to returning.

We greatly anticipate your next visit.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2012

I stayed in this hotel last weekend and it is absoloutly beautiful! The interior is stunning and the food was lovely. The staff were also extremely helpful and so friendly. I will certainly be returning!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review, October 21, 2012
Dear Cliona M,
Thank you for taking the time to write a review of us here at The Kensington Hotel with the travelling community. We greatly appreciate you taking the time. Our team here were delighted to read you thought so highly of them and that you are looking forward to returning. We look forward to welcoming you back soon.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2012

Travelled to London for a quick business trip and Kensington provided the perfect accommodations. I looked forward to the full English breakfast each morning, I truly needed that boost to face my meetings each morning. Although I was on a business trip, I still found the time to take advantage of their full service fitness center, it was incredible. Service was exceptional and the location was exactly what we needed. True 5-star service, food, rooms and amenities. I will be back!!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review, October 21, 2012
Dear MStD211,

Thank you for choosing The Kensington Hotel for your visit to London. We were delighted to have you as our guest. It was wonderful to read your kind words and to know that you so enjoyed our fitness centre, your room, the food from Aubrey and everything about your stay.
We very much look forward to welcoming you back soon.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2012

Antoer great weekend at the Kensington.

My wife and I found ourselves in London for another quick visit.
This time, staff were at the door and welcomed us when our taxi pulled up.
As we have gotten in an early flight and arrived at the hotel at 10 am, our room was not ready. But this was not a problem and the duty manager (Gillian?) arranged for our bags to be put in secure storage and put in our room when it was ready.
As a result we were free to roam around with out our cumbersome bags. When we returned, our room was ready with our bags in place. Coats hanging in the wardrobe!
The room as modern, very comfortable and equipped with a Nespresso machine.

This is my second stay at the hotel and again I would recommend it. The only fault would be the bar staff. In the afternoon I had to wait for the bar to be attended which was not a big problem. But when we returned after dinner in the evening for a drink, the barman was not quite welcoming and we got the impression that we were interrupting his evening. But this is a fault I would have with most British bar staff.

Overall a nice hotel I hope to return to

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review, October 21, 2012
Dear John C,

Thank you for continuing to choose The Kensington Hotel for your visits to London. Our team is highly dedicated to enhancing your experience of London, so we delighted to read that your time with us continues to meet the high standards you continue expect. Thank you for taking the time and writing a review following your recent stay with us. We were disappointed to read about your experience in the bar, this is the level of service we strive to achieve. Please let me assure you that the matter has been raised and will be looked into. Thank you for bringing it to our attention. I appreciate these things take time and your willingness to offer feedback as it is both valued and useful.
We look forward to welcoming you back to The Kensington Hotel soon.
Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 8, 2012

We stayed on a saturday night in september and could not have been happier with our stay. The staff was professional, friendly and attentive to all our needs. The Hotel is so beautiful...a stunning boutique hotel located a few minute walk from the tube station. We had an incredible dinner at the restaurant, the food is really michelin star level ! We had drinks at the bar too to conclude a fantastic evening ! Next time, we must try their afternoon tea...sadly we did not have time !

We will definitely come back to The Kensington Hotel next time in London.

Room Tip: Book a studio room
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review, October 21, 2012
Dear WinniePLondon,

Thank you for choosing The Kensington Hotel, a member of the Doyle Collection, for your trip to London. Our team work very hard to enhance your experience of London, so we are thrilled you enjoyed your stay. We greatly appreciate your kind words. The team in Aubrey were delighted to hear that you thought so highly of them. Our menus have just recently been redone, we are so glad you enjoyed the results.
Thank you for taking the time and writing a review following your recent stay with us. I appreciate these things take time and wanted to express my gratitude for your willingness to offer feedback as it is both valued and useful.
We hope that you think of us again on your next visit to the capital.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmira, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 7, 2012

We spent two nights at the Kensington Hotel in late September. I stumbled across it on Eexpedia and booked it based on the reviews. I couldn't have asked for a better hotel. The staff is friendly and professional and the property is beautiful. Our room and bathroom were large, with all the amenities we could have wanted. We were upgraded upon check-in which was a nice surprise. It's in a beautiful area, a short walk from the V&A and Harrods. I'd definitely stay there again.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheKensingtonHotel, General Manager at The Kensington Hotel, responded to this review, October 21, 2012
Dear ellen75005,

Firstly I would like to begin by thanking you for taking the time to write a review. I appreciate these things take time and wanted to extend our gratitude. We were delighted to have you as our guest. We are so glad that our location in South Kensington, so close to Museum Row and so many shops was so convenient for you and that you enjoyed your upgrade.

We are further delighted to read that you would like to return. We very much look forward to welcoming you back.

Kind Regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Kensington Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Kensington Hotel

Address: 109-113 Queen's Gate | South Kensington, London SW7 5LR, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#13 Family Hotel in London
#17 Business Hotel in London
#30 Luxury Hotel in London
#60 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kensington Hotel 5*
Number of rooms: 150
Official Description (provided by the hotel):
Midway between Exhibition Road and Fulham Road is The Kensington Hotel, reborn following a £20million refurbishment to bring The Doyle Collection's sense of contemporary, memorable luxury and a private club ambiance to historic surroundings. With 150 stylish bedrooms and suites, a vibrant cocktail bar, modern restaurant and full-service gym, it is a South Kensington treasure you cannot afford to miss. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Cheap Tickets, Venere, Agoda, Despegar.com, MrandMrsSmith, Priceline, TripOnline SA, Travelocity and Odigeo so you can book your The Kensington Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kensington Hotel London
The Kensington Hotel London, England

Owners: What's your side of the story?

If you own or manage The Kensington Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.