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“Appalling behavior” 2 of 5 stars
Review of Trebovir

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Trebovir
3.0 of 5 Hotel   |   18-20 Trebovir Road | Earls Court, London SW5 9NH, England (Earls Court)   |  
Hotel amenities
Ranked #651 of 1,065 Hotels in London
Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
“Appalling behavior”
2 of 5 stars Reviewed September 12, 2012

The hotel is basic, and perfectly adequate if you're not too fussy, but the staff members have a tendency to lack the professionalism one would expect to find in someone who works in the hospitality industry.

I was very insulted by the behavior of one young cleaning lady in particular, who was of Indian origin (unfortunately, I did not get her name). She was unnecessarily rude to me on multiple instances throughout my stay. I want treated as though I were an unnecessary burdern to her, for reasons I cannot undersand. This same member of staff pointed me out and muttered complaints about me to her colleague at breakfast one morning. She didn't even bother to do it inconspicuously.

Based on this experience, I wouldn't return to The Trebovir Hotel. It's clean enough, and quite comfortable, although a bit dated and shabby (old faux-antique furniture that's a bit worn out, cracks in some walls), but the service you receive here can be appalling at times.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark0brien, General Manager at Trebovir, responded to this review, September 24, 2012
Thank you ‘OdelieJack’for posting a review.
I am very concerned regarding your comments about a member of my Housekeeping team. Firstly I would like to apologise to you on behalf of the hotel for the appalling behaviour you witnessed. I do not accept any member of my staff being rude to guests. It is a shame you didn’t manage to get her name. I have passed your comments on to the Executive Housekeeper who will look in to the matter and report her findings back to me.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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527 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Ironbridge, United Kingdom
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 10, 2012 via mobile

Great value hotel in a great location, this hotel is spotlessly clean and would stay again! Staff friendly and free breakfast great even if it was slightly hetic. Hard to fond good value acomodation in london but this is a hidden gem !

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed August 26, 2012

This hotel is in a great location to get to and from LHR on the Picadilly Line. The tube stop is Earl's Court which is equipped with elevators and ramps, making it loads easier to deal with luggage (not all tube stops are this convenient). The hotel is very inexpensive and it has WIFI that worked most of the time. I found the hotel staff to be cheerful and accommodating - I didn't bother with the breakfast as there are a tremendous amount of cafes about that will most certainly be better than whatever a hotel chooses to serve. If you are on a business trip and really only need a place to sleep, then this is a decent choice. Or if you are on a tight budget holiday and can put up with the challenges of a cheap hotel, then you might be fine here.
However, if you are on vacation and want to be pampered then you best give this one a pass and spend more money.
The negatives were:
- No safe in the room and the key must be left at the front desk. I didn't have an issue at all but I never really like these arrangements.
- The shower curtain was pink with mildew which made the whole room smell musty.
- The bathroom was comparable to one on a sleeper train. Just enough room for one person, no way that two could use it at the same time.
- The building is a converted period home and my guess is that all of the rooms were as small as mine. There were twin beds in mine but again, two people in my room would have been a nightmare. The second bed served as an excellent spot for my luggage.
- There is a nightclub right up the street and so people returning to their cars at 3am are VERY loud. Bring earplugs if you stay here.
I stay in London alot and while this was fine, I probably won't rebook. There are too many other choices that might do things better. The search for "the find" continues.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Edinburgh
1 review
4 of 5 stars Reviewed August 23, 2012

I have stayed there with my family in a 4 bedroom. The room is small in a way that only one luggage can be placed there. the hotel is very well located with easy access to heathrow and gatwick and major train stations.
However, the only major issue during ur stay was poor internatent connection. If your room is in the basement, you won't have wifi and in upper floors, it is not working properly.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 21, 2012

Disgusting hotel with outrageously rude staff. Ended up in a damp dungeon like basement room. The smell of damp hits you as soon as the lift opens even the bedding was clammy.

They insist on scanning your passport and there was something very dodgy about the way my card was processed, to the extent that AMEX recommended cancellation of the card.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 21, 2012

I've been there for the WTM Fair, the location was very good really close to tube stop "Earls Court".
The room was so small but the bath room was clean every day. I sugest this hotel for a short period.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 14, 2012

My family and I (2 adults, 2 children 9 and 12 yrs) stayed here on July 27 and 28 for our quick visit of the Olympics. I think the hotel could have been a relatively reasonable budget style hotel but I feel that they took advantage of the Olympics to overprice the rooms. We paid just over 200 GBP per night (including tax) for a room with one double bed and 2 cots added. The bathroom felt (and smelled) like an airplane bathroom - I couldn't even bring myself to shower in it and I always wore shoes to walk in. The room was not in the greatest condition either - a bit moldy and some bubbling on the walls. The best thing about this hotel is the location - it was super convenient for us to get to our event at Earl's Court and the tube station is right there too. If I had to do it again, I would investigate other hotels possibly on that same street (there are quite a few).

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trebovir

Address: 18-20 Trebovir Road | Earls Court, London SW5 9NH, England
Location: United Kingdom > England > London > Earls Court
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #651 of 1,065 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Trebovir 3*
Number of rooms: 62
Official Description (provided by the hotel):
The ideal Earl's Court Hotel - In a quiet street just yards from the bustle of Earl’s Court Road and the Exhibition Centre, The Trebovir, newly opened in January 2009, offers 62 modern, comfortable and spacious rooms. The building comprises two classic West London townhouses, rich with English charm and within easy reach of excellent transport links. The Trebovir features classic cosseting accommodation and a healthy, generous Continental breakfast, all at very keen prices. ... more   less 
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Also Known As:
Trebovir Hotel London
Trebovir London, England

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