Dreadful place, the address is 39 Queensborough Terrace, but you have to check in at 43 - so allow an extra 15 minutes for the messing about walking up and down the street.

I needed another pillow but was told this is only possible to order one before 9.00am as the cleaners go home. - sadly I had not read TripAdvisor because this is a common complaint.

There were 2 of us, just friends, but all they had was a (small) double bed, a bit cosy! they really do cut down on everything, a tiny rubbish soap (remember to take your own) rubbish shower gel in packets that you can't open without scissors - no scissors in the laughable kitchenette, 1 glass, no bottle opener, no corkscrew, no tin opener, only a bed side table on one side, another one would not have fit. If you are over 6 foot tall, dont even attempt to sit on the toilet, you will not get your legs under the basin. I could go on and on - but basically don't bother staying here.

We stayed for a week and I have no complains. Clean, good bed, good shower, and nice service. They fixed quickly small problems in the room. We used the facilities to eat at the room. Near to Queensway and Bayswater stations, Buses to many places, enough for a visit to London. Nice and simple restaurants - italian, chinese, pubs and many others - nearby.

The hotel needed maintenance. In the bathroom the el-system did not work properly. The floorcarpet had spots and dirty. The mattress we got, was worn and a disaster to lie on. I could feel the metal in the mattress fill and my body hurt in the morning.
In the reception there were foreign young girls who scarcely understood English. I guess they were from some East Europa countries .Who are the owners of the hotel? I guess there could be an east European mafia.

On arrival we got a room in the basement which I refused to accept. The hotel was full, and we had to stay there the night over, and got another room the next night. I think it was very bad as we had booked a 7 nights' stay. This was absolutely the last time we visited the above hotel. In the reception on our leave was also another woman claiming and was very angry about things which is not my issue to comment.

Please, I do not want to have my name mentioned. (A very dissatisfied guest)

We had a better impression of the establishment after our first visit there in 2009.