We stayed for a week and I have no complains. Clean, good bed, good shower, and nice service. They fixed quickly small problems in the room. We used the facilities to eat at the room. Near to Queensway and Bayswater stations, Buses to many places, enough for a visit to London. Nice and simple restaurants - italian, chinese, pubs and many others - nearby.

The hotel needed maintenance. In the bathroom the el-system did not work properly. The floorcarpet had spots and dirty. The mattress we got, was worn and a disaster to lie on. I could feel the metal in the mattress fill and my body hurt in the morning.
In the reception there were foreign young girls who scarcely understood English. I guess they were from some East Europa countries .Who are the owners of the hotel? I guess there could be an east European mafia.

On arrival we got a room in the basement which I refused to accept. The hotel was full, and we had to stay there the night over, and got another room the next night. I think it was very bad as we had booked a 7 nights' stay. This was absolutely the last time we visited the above hotel. In the reception on our leave was also another woman claiming and was very angry about things which is not my issue to comment.

Please, I do not want to have my name mentioned. (A very dissatisfied guest)

We had a better impression of the establishment after our first visit there in 2009.

We booked the 39 Suites for a weekend stay to include the Proms in the Park. Queensborough Terrace is a great location with Kennsington Gardens and Hyde Park a short walk away, great food and drink outlets in Bayswater and the hustle and bustle of the Portobello Road Saturday market but a short stroll away. Rooms were basic but clean and adequate with a regular change of towels. The kitchenette facilities were a boon for food preparartion for a picnic at the park proms. Only downside was the shortage of customer relations skills of one of the receptionists but she did end up in a more pleasant frame of mind. A plug for the kitchenette sink would have been handy too.

Myself and my other half booked some time away with each other and we were delighted to come across this '4* studio appartment'. We promptly booked it as the pictures looked amazing and the description was excellent. We arrived, only to be disappointed. The DVD player they advertise Did not work. The room was very dusty, the white walls were dirty. The wall surrounding the windows was all cracked and the windows so thin, we could here the footsteps walking past outside. The shower door was broken, as was the actual shower hose. The bathroom was so tiny you could shower, brush your teeth and go to the toilet all at the same time.
On a brighter note, the towels provided were nice and big, and the bed was comfortable.