We stayed in the duplex apartment and it was located on the first floor. The place was clean and safe. Kitchen was well equipped. Its situated near 2 tube stations, many restaurants and supermarkets nearby. Overall, we enjoyed our stay and would definitely recommend the duplex apartment.
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This has to be the worst hotel i have ever stayed in and I travel a lot for work.
Room was hot.
window looked into a laundrette.
Couldnt open window.
Unclean.
Was unable to check out till 9am as there was no one on reception (prisoner)
Dont stay here if you value your sleep at all.
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From the outside the apartments looked fine, in a nice street extremely close to Hyde park, about 100m away from queens way and bays water station. The rooms were substandard and as it is June it was rather hot for London. Our room was around 5x5m tiny considering it is meant for 4 ppl. We had 3 and with our suitcases we could bearly fine a place to step on the floor, they didnt change our towels or give us toilet paper/soap once in the four nights we stayed. Our room was in the basement and was so hot it was like a sauna. There was a tiny fan on the shelf which provided little to no aid during the night
The pillows were paper thin- by this I mean it would've been better to sleep on rolled up clothing . We woke up sore everymorning as the beds were sooo hard.
The apartments r in close proximity to he tube but still wouldn't recommend staying. Also the lady at the front desk was really rude and non cooperative
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I was a bit wary having read previous posts - especially with regards the basement rooms. We were allocated a basement room but it was clean and well equipped. The location is excellent within minutes walk of both tube stations. There are plenty of nice restaurants nearby too. I stayed hear for two nights with my daughter and felt safe and secure. The staff were friendly and helpful. if you require a hairdryer they ask for a refundable £20 deposit but there is an iron available in the room for free. If you need to leave your cases there is a £5 charge. Overall, we had an excellent time and the accommodation was worth every penny. I would go back!
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Read the small and very hidden print! NO cancellation at all possible during the Olympics in venere.com for this hotel IN SPITE OF BIG ANNOUNCEMENTS TO THE CONTRARY! Complaint already filed because of misleading and deceptive advertising. Venere's response to this day most unsatisfactory:-(((
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