London has many small boutique hotels and this is one of them. While I didn't have high expectations, I must say the pictures on the website are very deceiving. I was placed in one of the "club rooms" which make you think it is better than the non-club ones. Well, the room literally can only fit a bed, a very small desk (with NO chair since there is no room), a tiny little closet, and a bathroom. Given I was on a business trip, not having a proper desk and a chair was major inconvenience. I ended up having to work on the bed, which was uncomfortable.
What bothered me was the bathroom door is a frosted glass, which lets through a tremendous amount of sunlight. Even though the room has blackout curtains, they were entirely useless because the light was coming through the bathroom door. I did not sleep very well.
Breakfast was ok/decent. It is the same breakfast being served everyday, so it can get tiring very soon if you are staying for more than a few days.
Transportation-wise: this is a good location. Less than 5 minutes walk to Paddington station and about 7 minutes walk to Lancaster Gate. You can get around very easily.
While I did not interact with the staff much, I do have a large complaint to make. On the day of my departure, I had asked the front desk staff to call a taxi for me. He agreed to do so right away, so I waited in the lobby patiently. 5 minutes passed by, 10 minutes passed by, 20 minutes passed by, nothing... I had inquired about the status of taxi several times, and the staff who called the taxi reassured me it's coming several times. All in the meanwhile, several empty taxis drove by the front of the hotel... When the taxi eventually arrived, it was 35 minutes later, and it was a personal sedan with a sticker in the front windshield that indicated "private hire only". This leads me to believe that the staff perhaps was doing his friend a favour by using their service, instead of calling a large taxi company that he should have. This is unprofessional, and nearly caused me to miss my flight at Heathrow.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England