Stayed here as a treat for a special occasion - but there was nothing special about our experience.
After paying extra for a Club Room, I was horrified when we were shown to a gloomy bedroom in the basement, with broken air conditioning. I asked reception if we could be moved, and was told that the room we'd be given was "one of their best rooms"(!)
We moved to a room on the top floor, which was much smaller but at least we weren't in the basement. Despite having a window, the bedroom was drab and dark and looked nothing like the hotel's bright, nice photographs. The fridge didn't work and the "included bottle of wine" was actually two thirds of a bottle of wine. The air conditioning in this room was also broken, and had to be operated from reception.
Breakfast is not worth the money - don't bother. The hot food looked so unappealing that I just had cereal. As for the staff, I've never known people to be so rude and inconsiderate of their guests. The whole time we were there, staff rearranged the furniture - but instead of picking it up, they dragged it across the tiled floor, which made a terrible noise. They also slammed fresh cutlery/crockery on to the tables - everything echoed and it was so noisy and unpleasant that we left after less than 10 minutes.
On the plus side, the bed was comfortable and the rain shower was lovely. Reception staff were also helpful when we wanted to change rooms. However, this was not enough to redeem our stay here. This is not a 4* hotel and I would never go back here, nor would I recommend this place to anyone.
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- Also Known As:
- Shaftesbury Metropolis London Hyde Park Hotel London
- Shaftesbury Metropolis Hotel London
- Shaftesbury Metropolis London Hyde Park England