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“Over night stay.” 4 of 5 stars
Review of Shaftesbury Metropolis London Hyde Park

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Shaftesbury Metropolis London Hyde Park
4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)   |  
Hotel amenities
Ranked #496 of 1,063 Hotels in London
Ashford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Over night stay.”
4 of 5 stars Reviewed 2 days ago NEW

Stayed for just one night for a night out in London. Great hotel, good location. Easy to get to close to station and central London.
room was small but clean with a comfortable bed and everything you would need.
Staff were helpful and friendly.
Breakfast was good, food was hot and fresh and a nice environment to eat in restaurant.
This hotel could benefit from a bar but there are lots of local pubs!
Bathroom was clean with really good shower! Would stay again as good value.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, today
Dear Guest,

On behalf of the entire team here at the Shaftesbury Metropolis London, thank you ever so much for having shared this fabulous review!

I am thrilled that your experiences were exceeded on all fronts throughout your stay with us, and greatly look forward to personally welcoming you back on your next stay with us.

Please do not hesitate to contact me directly the next time your travels take you to London, and it would be my pleasure to assist in any way possible to further enhance your stay.

Kind Regards,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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917 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
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English first
London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

I stay there 2 night per week almost every week, room is clean and bed very comfy, great breakfast....nice loyalty program! Staff is friendly, great location just 10 min away form Paddington and Hyde Park

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 3 days ago
Dear Guest,

Greetings from Shaftesbury Metropolis. Thank you for choosing Shaftesbury Metropolis, London as your preferred destination.

We are extremely delighted to receive such a positive and heart-warming feedback from your end.

It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better.

On behalf of our entire Team here at Shaftesbury Metropolis we thank you for your visit and we hope to see you again.

Kind Regards
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at this hotel overnight and found it to be a immaculately clean, staff pleasant and helpful. The rooms were quite small but the quality of the beds and linen, bathroom was high. Good location, would recommend or use again.

Room Tip: 319 triple room ideal 1 double and 1 single not sofas proper bed.
See more room tips
  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 3 days ago
Dear Guest,

Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park.

We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too.

Please write to me when your plan your trip to London, I will be more than happy to assist you and would certainly keep bigger size room for you. I would love to meet you personally and we look forward to welcome you back to provide you the superior service. Please write to me when your plan your trip to London at dm@shaftesburymetropolitan.com.

Thank you again for taking the time to complete the survey. Look forward to have you back.

Yours Sincerely,

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is nicely located, walking distance to Edgware road, paddington station and a hand full of restaurants. Rooms are small but clean. Breakfast was nice. Special thanks to Angelo at the front desk. Great staff. Stayed for 4 nights in February.

  • Stayed February 2015, traveled solo
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 1 week ago
Dear Guest,

Thank you for staying with us at the Shaftesbury Metropolis London Hyde Park and for your honest review which is very much appreciated.

We are indeed pleased to know that your stay was satisfactory in every aspect and was comfortable too.

We are also delighted to know that you enjoyed our services and full buffet breakfast. We pride ourselves of maintaining high standards within our product and all the departments and the comments like this will help us to maintain our high level of service.

We will look forward to welcome you back to provide you the superior service and do let me know if I can be of any further assistance.

Yours Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
1 review
5 of 5 stars Reviewed 1 week ago

Stayed for a couple of nights at the hotel, we booked a club room. The room was nice, perhaps a little small but I guess that is London standard. The hotel I located close to Paddington station which is convenient if you are flying to Heathrow. The English breakfast was ok. The staff were friendly and helpful so I could really recommend this hotel

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 1 week ago
Dear Guest,

Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park.

Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard.

Please write to me when your plan your trip to London, I will be more than happy to assist you and would certainly keep bigger size room for you. I would love to meet you personally and we look forward to welcome you back to provide you the superior service. Please write to me when your plan your trip to London at dm@shaftesburymetropolitan.com.
Thank you again for taking the time to complete the survey. Look forward to have you back.

Yours Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
81 reviews 81 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

On arrival we were greeted by a friendly receptionist. The is small however the property does look modern and aiming to achieve higher standards. This is seen through the various upgrades of facilities offered. The rooms are clean and the furnishings are tasteful. At £100 pn, I will recommend this hotel.

Stayed March 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 1 week ago
Dear Guest,

Greetings from Shaftesbury Metropolis!
We are extremely delighted to receive such a positive and heart-warming feedback from your end.
It's customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better.
On behalf of our entire Team here at Shaftesbury Metropolis we thank you for your visit and we hope to see you again when your travel plans bring you back to London.

Yours Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

After an initial mix up with my booking in which their reservations department had booked me in on the wrong month, thankfully I had a confirmation of booking with www.lastminute.com, I was upgraded, offered a cup of tea and biscuits for my inconvenience.

The room was very small but nicely appointed. Very comfortable bed. Nice shower.

10 mins walk from Paddington station near St Mary's hospital.

Would stay again. Very good value for money.

  • Stayed March 2015, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gourav G, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, 1 week ago
Dear Guest,

Thank you for your review regarding your recent stay with us here at the Shaftesbury Metropolis London Hyde Park.

Your business is very important to us and we value your feedback. By telling us your feedback helps us to maintain our standard.

Please write to me when your plan your trip to London, I will be more than happy to assist you and would certainly keep bigger size room for you. I would love to meet you personally and we look forward to welcome you back to provide you the superior service. Please write to me when your plan your trip to London at dm@shaftesburymetropolitan.com.

Thank you again for taking the time to complete the survey. Look forward to have you back.

Yours Sincerely,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shaftesbury Metropolis London Hyde Park

Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#289 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
Number of rooms: 90
Reservation Options:
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Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England

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