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“Lovely London hotel” 4 of 5 stars
Review of Shaftesbury Metropolis London Hyde Park

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Shaftesbury Metropolis London Hyde Park
4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #551 of 1,071 hotels in London
London, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Lovely London hotel”
4 of 5 stars Reviewed 2 days ago NEW

This is a great little hotel, very close to Paddington station, Hyde Park and Edgeware Road.

The staff were very friendly, and as we stayed during the Bank Holiday, we were upgraded to a Clubhouse room. The room was clean and nicely decorated, with a modern bathroom. There's lots of TV channels (Freeview) and the free internet has a strong connection.

There's a good selection for breakfast and the staff were very helpful and took hot drink orders straight away.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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710 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 2 days ago NEW

nice enough hotel and staff friendly and helpful. Food was very nice indeed in the morning and the location isnt too bad either.
Bedroom was really small!! Well presented and comfortable with the all important safe. Alas the air con in the room didnt work and it was a bit stuffy. Had to have wondow open all night which meant lots of traffic noise. Room was clean and tidy but small....however if you having a one night stop over then this is ideal.

Room Tip: dont be afraid to point out to staff that your room is too small. think the rooms arent very big but...
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  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dusseldorf, Germany
1 review
4 of 5 stars Reviewed 3 days ago NEW

The rooms are very nice and clean. Even though the single room is a little small the hotel is located close to Paddington and last time I was there I was upgraded from a single to a double room without asking.

The bathrooms are very modern and internet is free and multiple devices can be connected to the internet at the same time. The rooms have also got a power socket for european electrical items.
The only disadvantage is that the hallway is a little noisy when people walk past or when closing the doors to the rooms next to you.

But a part from that the staff is very friendly and I would go back again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
east yorkshire
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked through the hotel website and joined the Premier Club at the same time. I'm glad I did as we received, as promised, an upgrade to a club room which was a double not a twin as I booked. I have to agree that the upgraded room seemed very small but I don't regularly visit London so assumed that this is normal! The staff were very helpful and the breakfast was good. The location for the Heathrow Express also excellent. My only criticism is the room size, if the door had not had club on it I may well have complained to reception as it did not seem like an upgraded room! We have another booking here on 25th April on our return so hopefully will get a larger room with twin beds!

  • Stayed April 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lyon, France
1 review
4 of 5 stars Reviewed 1 week ago

nous avons adorer le charme de cet hôtel, très bon accueil, personnel serviable. chambre petite mais très propre. Le quartier est très calme et idéalement situé à quelques minutes d' Oxford Street. Beaucoup de commerces et de restaurants à proximité. Adresse idéale pour passer quelques jours.

We have to adore the charm of this hotel, very good welcome, helpful staff. Small but very clean room . The district is very quiet and ideally situated a few minutes away from Oxford Street. Many shops and restaurants nearby. Ideal address to spend a few days.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Wow, what a room. I booked this room for 2 people for 2 nights, and the room wasn't even big enough for one person to get around. Pretty much the width of the room was only a couple of inches wider than the double bed. An old wooden table that the "complimentary" bottles of water kept sliding off so it's obviously had it's day, and the seat that was with the table was an old computer chair. When I opened my room door to vacate the room I'm looking into a storage cupboard that was left open of bed linen screwed up and just threw in there. Also I had a red (Henry style) hoover to greet me in the corridor for 12 hours, as well as bags of rubbish. The noise coming from the construction going on over the road was absolutely ridiculous! Also I had a Iron and Ironing board delivered to my room and none of them could stand up right on their own and none of them were removed from my room for the whole duration of my stay, so I was climbing around this box room for the whole of my stay! Not impressed at all, and especially for the price that I paid!

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Calne, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I love this place! I discovered this hotel purely accidental, and I'm so glad I did! The subway station is just 5 Min walk from the hotel. Beautiful lobby area. I was immediately greeted by the friendliest Staff ever...real people, very professional specially Monica she is very kind and down to earth... Every staff person I encountered treated me like family.. Would love to stay here again....

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Shaftesbury Metropolis London Hyde Park

Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#304 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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