I have stayed in this hotel on my last visit to London in June 2013 so had no qualms about returning last week for another short theatre break.
The location of the hotel is excellent if travelling from Heathrow. The Heathrow Express goes from Heathrow directly into Paddington and the hotel is a 5 - 10 minute walk. Getting into Leicester Square is quite easy - take the direct line to Piccadilly tube Station and walk - its only 2 minutes.
I was greeted at the door by the manager Gourav Gupta, a very friendly and helpful man who is very keen to ensure your stay is both pleasant and enjoyable.
My room, 107, was large with a very comfortable double bed. It overlooked the interior of the building - no view, but extremely quiet. I live in rural Northern Ireland and am a very light sleeper, but I had the best two nights sleep in a long time. I could not believe I was in busy London. There is a great shower, no bath. Free Wi-Fi, tea making facilities big TV and the comfortable bed meant that I spent a lot of time in my room.
Breakfast was superb, both hot and cold selection. There is always plenty and a great selection no matter how late you arrive down.
The staff in the hotel are very friendly and helpful. The receptionist remembered me from my last visit which really impressed me and made me feel special. The waitresses in the restaurant are lovely - it was so nice to come down in the morning to a warm and genuine greeting.
I will be back in London next month and will look forward to staying here again. It is a great location and excellent value.
Discuss your requirements in advance with staff and you won't be disappointed.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 23, 2013
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Let me start with thank you for choosing to stay at the Shaftesbury Metropolis London Hyde Park Hotel. We value our guest's feedback of paramount importance as they help us to improve.
Your kind feedback has been shared within whole team and everyone was really please to know that you enjoyed your stay with us. Moreover, it was your second visit to us and you received the same attentive service.
Kindly contact me prior to your next arrival to us and allow us to take care of you.
Gurpreet Singh (firstname.lastname@example.org)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.