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“Brilliant” 5 of 5 stars
Review of Shaftesbury Metropolis London Hyde Park

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Shaftesbury Metropolis London Hyde Park
4.0 of 5 Hotel   |   78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel) (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #550 of 1,071 hotels in London
Banbridge, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Brilliant”
5 of 5 stars Reviewed July 22, 2013 via mobile

After reading previous reviews was a bit wary, however we have no complaints whatsoever. It only took a few moments to check in and as we were early they stored our bags safely until we returned later in the day! The room was extremely clean and the staff could not be more helpful. The rooms are small enough but everything you need is there! We had two rooms one being a club room which was larger and more than big enough with a fridge and a microwave.
As we had a very early flight on departure the staff kindly arranged some yogurts and fruit/ cereal etc as the kitchen was not opened so early. Very accommodating. Excellent location.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, July 25, 2013
Dear Ms Karen,

Many thanks for choosing to stay with us recently and also for your lovely feedback. Your feedback means a lot to us as we judge ourself's on purely guests feedback.

Your feedback has been shared within whole team and we feel proud that we were able to meet & exceed your expectations with us. We completely understand how it feels, when you have a long & tiring flight to go back home whole day and before that moment its vital to have your breakfast, so arranging breakfast for you prior to time was our pleasure.

I'm sure you would love to choose us again and again for all future visits to London. Kindly write to me prior to your next arrival and I'll do my best to arrange a Club room again at no extra cost.

Regards,
Gurpreet Singh (gurpreet@shaftesburymetroplitan.com)
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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1 review
5 of 5 stars Reviewed July 20, 2013 via mobile

Me and a collegue was travelling down for a meeting and we was originally booked into a partner hotel near Hearhrow airport. After discovering this was not convenient we asked reservations if we could move to a more centrally located hotel. At first I thought I was going to be charged a fortune to move but the simply just dealt with it and moved us to the metropolis near Hyde park. The hotel is situated close to paddington station making most of London very accessible. With changing hotel I was unsure whether I would get the club service I had booked in the other hotel but everything was perfect and included. The rooms were lovely and the hearty breakfast in the morning was delightful. The staff were very accommodating and friendly it felt like you'd known them more than just the short time we had. I must especially mention Monica and Ahmer who were very friendly and polite. The metropolis exceeded my expectations even looking after our bags after we had checked out and gave us somewhere to chill out and have a coffee before departing for our evening flight. I will definately be staying at this hotel again and would recommend it to anyone travelling to London for either business or pleasure.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, July 26, 2013
Dear Guest,

Thank you for staying at Shaftesbury Metropolis London Hyde Park.

Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back in the near future.

Yours Sincerely,
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
5 of 5 stars Reviewed July 15, 2013

My wife and I had a most unpleasant experience in a hotel in Bayswater on 10 July 2013 and I needed to find more suitable accommodation for our last day in London. We found Shaftesbury Metropolis on the Internet which was close by. As soon as we entered the Hotel in the morning and spoke to Monica on 11 July 2013 we felt at home and that our needs would be met, and she could not have been more helpful, and we immediately changed hotels. We were able to leave our suitcases for safekeeping until our room was available, and the room was well appointed and very comfortable and very clean. The breakfast was excellent and we were able to check out at 1pm the next day, and transport to Heathrow was arranged by Monica, and cases were stored again and delivered to the taxi at 5pm the next day. As a traveller one wants to spend time enjoying a place like London, and that means you need a hotel that looks after you, so that you can focus on that enjoyment, and I cannot recommend Shaftesbury Metropolis highly enough.
Chris Lenz, Brisbane Australia

Room Tip: Check that the hotel has a lift and that it is not on a busy road, and if it is, that the room is ai...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurpreetLondon, Front Office Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, July 23, 2013
Dear Guest,

Thank you for your excellent feedback in regards to your recent visit at the Shaftesbury Metropolis London Hyde Park Hotel.

We all were delighted to know that we were able to meet & exceed your expectations with us. It was our pleasure to serve you.

Kindly contact me for all your future visits to us and I'll make sure you are sound & comfortable.

Kind Regards,
Gurpreet Singh
gurpreet@shaftesburymetropolitan.com
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LA
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 13, 2013

The Shaftesbury is a group of hotels; they have another in Notting Hill and one in Westbourne Terrace. When you book them, they take your money and then decide where they have rooms. If you have booked in one location that is full, they tell you some nonsense about a hot water problem and send you to another in a cab that does this all the time. If you don't care about location, it's okay but if you do, it's a problem. I cannot help but think this hotel group is a front for something else. I was sent to THREE hotels in two taxis and ended up somewhere I did not want to be. AVOID AT ALL COSTS.

Room Tip: stay somewhere else
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  • Stayed July 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, July 15, 2013
Dear Guest,

Thank you for choosing the Shaftesbury Metropolis for your recent visit to London.

We consider the guest feedback of paramount importance whether good or bad. I would like to apologies for the inconvenience caused to you during your stay.
It would be highly appreciated if you could contact me on dm@shaftesburymetropolitan.com or you can call me on the number given below as per your earliest convenience so we can discuss this further.

Once again, kindly accept our sincere apologies

Thank you very much.

Yours Sincerely,
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

I arrived into London in the afternoon as I was attending an event that evening. The hotel is located 5 mins walk from paddington station and was easy to find. The finish and furnishings of the hotel are modern and inviting and the staff are welcoming, polite and attentive.

The room was comfortable and well finished with good shower room fittings and fixtures. I enjoyed a very comfortable nights sleep and would stay again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, July 15, 2013
Dear Guest,

Thank you for staying at Shaftesbury Metropolis London Hyde Park.

I am glad you had pleasant stay with us.
Our mission is to make your stay memorable in every way, and your comments will provide us with the information we need to maintain our high level of service.

We look forward to having the opportunity of welcoming you back in the near future.

Yours Sincerely,
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 10, 2013

Friends had booked this hotel as near Hyde Park. Check in was quick but I had difficulty in understanding reception staff as had overseas accent.
Double room small and on the dark side, but as only me did not matter. Had everthing coffee/tea, hairdryer, TV. Bathroom again small but very clean.
My friend who was in the room opposite and is 6' 1 in height had a wet room bathroom but the shower was designed for someone who is 4ft tall and he struggled to use it.
Breakfast in small dining room but excellent everything to suit all tastes, service good.

Room Tip: if tall don't book the room with a wetroom bathroom
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, July 12, 2013
Dear Guest,

We are glad to hear that you had a very enjoyable stay with us.
Our bedrooms are much bigger than average London room with all the amenities. However, please do let us know about your future stay & we will try to upgrade your room to higher category, which are much bigger in size.
We hope to see you again very soon.
Regards
Gourav Gupta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Top Contributor
112 reviews 112 reviews
44 hotel reviews
Reviews in 47 cities Reviews in 47 cities
233 helpful votes 233 helpful votes
4 of 5 stars Reviewed July 10, 2013

We were a bit wary of staying here given the negative comments on some posts on TA. I did contact the hotel prior to our stay and request a room on the higher floors to avoid the basement rooms. This was not a problem for them and we had a large twin bed room on the 3rd floor that was comfortable and very quiet.

The staff were courteous and friendly and the buffet breakfast were excellent.

This hotel is located close to hyde park and a tube station is only a short walk away.

All in all a cracking hotel, well worth the price and we will consider staying there when next in London.

Room Tip: ask for a room on the higher floors and they will do their best to accommodate you.
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AparnaSabharwal, Manager at Shaftesbury Metropolis London Hyde Park, responded to this review, July 12, 2013
Dear Guest,

We are glad to hear that you had a very enjoyable stay with us.
We ensure every guest has a relaxing visit and thank you for your observation in regards to our breakfast.
Please do let us know about your future stay & we will try to upgrade your room.
We hope to see you again very soon.
Regards
Gourav Gupta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Shaftesbury Metropolis London Hyde Park

Also Known As:
Shaftesbury Metropolis London Hyde Park Hotel
Shaftesbury Metropolis London Hyde Park Hotel London
Shaftesbury Metropolis Hotel London
Shaftesbury Metropolis London Hyde Park England
Address: 78-84 Sussex Gardens, London W2 1UH, England (Formerly Royal Sussex Hotel)
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#304 Luxury Hotel in London
#446 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaftesbury Metropolis London Hyde Park 4*
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